2/10 - 너무 별로예요
David
2025년 7월 3일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
DO NOT STAY HERE!!
DO NOT BOOK OR STAY HERE!! This is not a hotel but a few rooms in an apartment block.
Me and my wife booked this hotel for our trip to Florence. The hotel contacted us via Hotels.com and I replied with plenty of time to let them know our plane would be arriving late and we would not arrive until the early hours of the morning. When we arrived, the doors were locked and there was no way to get in. No phone numbers are manned out of hours if you hit trouble. After hours of searching we eventually found another hotel to stay at, at great expense at last minute. The hotel has refused to refund us for our night or contribute anything towards to additional costs and are no longer responding to my emails.
If you are planning on going in the spring/summer, DO NOT BOOK HERE, the aircon does not work adequately to keep the room cool enough to sleep comfortably and you end up far too hot and struggling to sleep.
Overall - unprofessional, uncontactable and unreliable. Do not stay here!
David
2025년 6월에 3박 숙박함