Skip to Main Content.
List your propertySupportTrips
Member discount illustration
Members save 10% or more on over 100,000 hotels worldwide when you’re signed in
Sign in
Learn about Expedia Rewards
Feedback

Revier Hotel Säntispark

4.0 star property
Family-friendly hotel with 2 hot tubs connected to the convention center in Gaiserwald

Choose dates to view prices

Hotel Säntispark offers an upscale retreat with free water park access. Enjoy hot stone massages at the sauna or steam room, and savor international cuisine at two on-site restaurants. Conveniently located near Red Square, it receives enthusiastic reviews from past guests.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot Tub
  • Bar
  • Spa
  • Breakfast available
  • Gym
  • 24/7 front desk
The current price is ₩287,360
₩298,276 total
includes taxes & fees
Nov 9 - Nov 10

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Comfort Suite

Comfort Suite | 1 bedroom, premium bedding, down comforters, in-room safe

Comfort Suite

Highlights

Soundproofed
Heating
Flat-screen TV
Washer/dryer
Hypo-allergenic bedding
Pillow menu
Renovated in 2025
Blackout drapes/curtains
  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Comfort Room, Multiple Beds

Comfort Room, Multiple Beds | 1 bedroom, premium bedding, down comforters, in-room safe

Comfort Room, Multiple Beds

8.0 out of 10
Very good
(7 reviews)

Highlights

Soundproofed
Heating
Flat-screen TV
Washer/dryer
Hypo-allergenic bedding
Pillow menu
Renovated in 2025
Down duvet
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Lifestyle Double Room with Balcony

Balcony

Lifestyle Double Room with Balcony

Highlights

Balcony
Soundproofed
Heating
Flat-screen TV
Washer/dryer
Hypo-allergenic bedding
Pillow menu
Renovated in 2025
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Double Room with Balcony

Deluxe Double Room with Balcony | 1 bedroom, premium bedding, down comforters, in-room safe

Deluxe Double Room with Balcony

Highlights

Balcony
Soundproofed
Heating
Flat-screen TV
Washer/dryer
Hypo-allergenic bedding
Pillow menu
Renovated in 2025
  • Sleeps 2
  • 1 Double Bed

View all photos for Lifestyle Junior Suite with Balcony

Lifestyle Junior Suite with Balcony | 1 bedroom, premium bedding, down comforters, in-room safe

Lifestyle Junior Suite with Balcony

Highlights

Balcony
Soundproofed
Heating
Flat-screen TV
Washer/dryer
Hypo-allergenic bedding
Pillow menu
Renovated in 2025
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Twin Room

1 bedroom, premium bedding, down comforters, in-room safe

Comfort Twin Room

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Heating
Flat-screen TV
Washer/dryer
Hypo-allergenic bedding
Pillow menu
Renovated in 2025
Down duvet
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Double Room

1 bedroom, premium bedding, down comforters, in-room safe

Deluxe Double Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Heating
Flat-screen TV
Washer/dryer
Hypo-allergenic bedding
Pillow menu
Renovated in 2025
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Family Room | 1 bedroom, premium bedding, down comforters, in-room safe

Family Room

Highlights

Soundproofed
Heating
Flat-screen TV
Washer/dryer
Hypo-allergenic bedding
Pillow menu
Renovated in 2025
Down duvet
  • Sleeps 6
  • 2 Large Twin Beds, 2 Twin Sofa Beds and 1 Queen Bed

View all photos for Classic Double Room

Classic Double Room | 1 bedroom, premium bedding, down comforters, in-room safe

Classic Double Room

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Heating
Flat-screen TV
Washer/dryer
Hypo-allergenic bedding
Pillow menu
Renovated in 2025
Down duvet
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Classic Studio, Non Smoking, Air conditioning

Classic Studio, Non Smoking, Air conditioning | 1 bedroom, premium bedding, down comforters, in-room safe

Classic Studio, Non Smoking, Air conditioning

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Heating
Flat-screen TV
Washer/dryer
Hypo-allergenic bedding
Pillow menu
Renovated in 2025
Down duvet
  • Sleeps 4
  • 1 King Bed, 1 Twin Bunk Bed and 1 Twin Sofa Bed
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
Wiesenbachstrasse 5, Gaiserwald, SG, 9030

What's nearby

  • Freizeit Santispark - 5 min walk - 0.4 km
  • Kybunpark - 17 min walk - 1.5 km
  • University of St. Gallen - 4 min drive - 5.3 km
  • Abbey Library of Saint Gall - 5 min drive - 4.9 km
  • Abbey of St. Gall - 6 min drive - 5.6 km

Getting around

  • St. Gallen Bruggen Station - 4 min drive
  • Mörschwil S-Bahn - 13 min drive
  • Zurich Airport (ZRH) - 54 min drive

Restaurants

  • ‪Leyla - ‬3 min drive
  • ‪Kuhn Bäckerei - ‬2 min drive
  • ‪Openair SG, Barcardi Dome - ‬7 min drive
  • ‪Migros Restaurant - ‬2 min walk
  • ‪Pizzaria Della Torre - ‬4 min drive

About this property

Revier Hotel Säntispark

Upscale family-friendly hotel renovated in 2025 and located near Kybunpark
Located close to Walter Zoo and Red Square, Revier Hotel Säntispark provides free water park access, a grocery/convenience store, and a terrace. For some rest and relaxation, visit the sauna or steam room, and indulge in a massage, a facial, or a manicure/pedicure. The on-site international cuisine restaurant, Roots, offers breakfast, lunch, dinner, light fare, and kids' meals. Enjoy the gym, as well as activities like racquetball/squash. Stay connected with in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and guests can find other amenities such as shopping on site and mini golf.
Additional perks include:
  • Buffet breakfast (surcharge), an indoor tennis court, and self parking (surcharge)
  • A roundtrip airport shuttle (surcharge), an electric car charging station, and free newspapers
  • Multilingual staff, ATM/banking services, and meeting rooms
Room features
All 124 rooms have comforts such as premium bedding and pillow menus, as well as thoughtful touches like safes and sound-insulated walls.
More conveniences in all rooms include:
  • Hypo-allergenic bedding and down comforters
  • Bathrooms with tubs or showers and free toiletries
  • Flat-screen TVs with satellite channels
  • Wardrobes/closets, highchairs, and heating

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Superior See mit Balkon | Terrace/patio

Hotel Heiden - Wellness am Bodensee

  • Pool
  • Hot Tub
  • Breakfast included
  • Spa
9.2 out of 10, Wonderful, 209 reviews
Hotel Heiden - Wellness am Bodensee

Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: WiFi

Parking and transportation

  • Electric car charging station on site
  • Offsite parking available (CHF 1 per hour)
  • Roundtrip airport shuttle (surcharge)
  • Self parking on site (CHF 15 per day; includes in/out privileges)
  • Extended parking on site (surcharge)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Weekday buffet breakfast available 7:00 AM to 10:30 AM for a fee: CHF 22 for adults and CHF 17 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Roots
  • Self-Service Bar
  • The Fox House

Things to do

  • 2 hot tubs
  • 4 outdoor tennis courts
  • Billiards/pool table
  • Free children's club
  • Free water park
  • Gym
  • Indoor tennis court
  • Lazy river
  • Mini golf
  • Playground
  • Racquetball/squash
  • Sauna
  • Shopping
  • Steam room
  • Waterslide

Family friendly

  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • High chair
  • In-room washer/dryer
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (6,857 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • 5 treatment rooms
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 buildings
  • 4 floors
  • Banquet hall
  • Built in 1987
  • Renovated entire property - May 2025
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • Pay movies

Food and drink

  • Free bottled water
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 16

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CHF 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for CHF 35.0 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CHF 22.00 for adults and CHF 17.00 for children
  • Self parking fee: CHF 15 per day (in/out privileges)
  • Nearby parking fee: CHF 1.00 per hour
  • Pet fee: CHF 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: CHF 35.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Hotel Santispark
Hotel Santispark Gaiserwald
Santispark
Santispark Gaiserwald
Hotel Säntispark Gaiserwald
Hotel Säntispark
Säntispark Gaiserwald
Hotel Säntispark
Revier Hotel Säntispark Hotel
Revier Hotel Säntispark Gaiserwald
Revier Hotel Säntispark Hotel Gaiserwald

Frequently asked questions

Is Revier Hotel Säntispark pet-friendly?

Yes, dogs are allowed at this property. There's a fee of CHF 25 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at Revier Hotel Säntispark?

As of Nov 6, 2025, prices found for a 1-night stay for 2 adults at Revier Hotel Säntispark on Nov 9, 2025 start from ₩287,360, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Revier Hotel Säntispark?

Self parking is available for CHF 15 per day. Extended parking is available for a fee.

What time is check-in at Revier Hotel Säntispark?

Check-in start time: 4:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Revier Hotel Säntispark?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Does Revier Hotel Säntispark provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Revier Hotel Säntispark located?

This family-friendly Gaiserwald hotel is within 3 mi (5 km) of Kybunpark and Walter Zoo. Red Square and St. Laurenzen Church are also within 6 mi (10 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Revier Hotel Säntispark Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 112 out of 159 reviews
Rating 8 - Good. 38 out of 159 reviews
Rating 6 - Okay. 6 out of 159 reviews
Rating 4 - Poor. 1 out of 159 reviews
Rating 2 - Terrible. 2 out of 159 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Out of this world!

Amazing experience at this hotel! I'd give it 10 stars if i could!
Stayed 2 nights in Jul 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect place in St. Gallen and Waterpark

It was a lovely stay and if you want to join the waterpark this is a must stay! The entre to the park was included in the price and that was used alot! Breakfast was nice - but could use an upgrade on some of the elements to choose from. The restuarant was amazing - the bar was perfect for beer. Limited selection on cocktails but a nice staff. Close to many things in Sankt Gallen. Will recommend!
Stayed 5 nights in Jul 2024

6/10 Okay

Kawa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The receptionist and front desk were very nice and friendly. The pool was very attractive. The suite was big but no concept. The balcony looks over dirty top roof. We asked the front desk to change the room but no response. Modern but boring with exception of bottle of water nothing else. It was a bad option for a hotel and faraway from the center.
Stayed 1 night in Aug 2024

2/10 Terrible

Marco

Disliked: Cleanliness, staff & service, property conditions & facilities

Der schlimmste Aufenthalt

Ein ganz schlechtes Erlebnis! Kein Zimmerservice für einen Preis von 250.-/ Nacht. Teils unfreundliches Personal, welches auch kein Deutsch kann. Unsauberes Zimmer und ein schlechtes Essen für den Anlass, welches wir als Buffet bekommen haben.
Stayed 1 night in Jul 2025

10/10 Excellent

KLAUS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien, siempre es un gusto y placer hospedarse allí.
Stayed 1 night in Jul 2025

10/10 Excellent

Gregor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolles Hotel; neues Thema im Eingangsbereich
Stayed 2 nights in Jun 2025

10/10 Excellent

Guanhui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jederzeit gerne wieder! Super Hotel mit sehr guten Freizeitsport und -angeboten!
Stayed 1 night in Jun 2025

10/10 Excellent

Marizza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tolles Hotel

Schönes Hotel und tolle Zimmer. Der Empfang hätte etwas freundlicher sein können, war aber OK.
Stayed 1 night in Oct 2024

10/10 Excellent

KLAUS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recomendable par viaje con familia y de negocio, el parque acuático con el centro comercial
Stayed 1 night in Dec 2024

10/10 Excellent

Jürgen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war sehr schön und entspannend. Besonders hervorheben möchte ich das sehr freundliche und hilfsbereite Personal der Rezeption
Stayed 1 night in Sep 2024

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The comfort room was big enough for 2 adults and 2 kids (with bunk beds). The breakfast and food (in general) at the main restaurant is very good. Also, there is a kids room near the restaurant where kids can play. The Waterpark is just across the street from the hotel, so this is also very convenient.
Stayed 4 nights in Jul 2024

8/10 Good

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles gut gewesen: sauber, freundliches Peronal, ruhig. Minus: miserables WLAN-Empfang, ständig abgebrochen. Gut, dass ein benachbartes Einkaufszentrum ein super schnelles und v.a. Stabiles WLAN anbietet.
Stayed 2 nights in Jul 2024

8/10 Good

Karina

Liked: Cleanliness, staff & service, property conditions & facilities

Pitstop med gode muligheder

Havde 2 overnatninger, hurtig check-in og adgang til p-kælderen. De stiller badehåndklæder til rådighed, og gratis adgang til badelandet ved siden af, hvor der ligeledes er mulighed for at nyde aftensmad, en is eller indkøbsmulighed. Vi spiste den ene aften på hotellet restaurant, rigtig godt, men dyrt. Men sådan er det med alt - højt prisniveau. Eneste minus, sovesofaen var ikke optimal, sov dårlig i den. Matcher ikke det gode hotel i øvrigt.
Stayed 2 nights in Jul 2024

10/10 Excellent

jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT hotel
Stayed 1 night in Jul 2024

10/10 Excellent

Anita Renate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es hat uns sehr gut gefallen
Stayed 2 nights in Jul 2024

6/10 Okay

Verified traveler

Disliked: Staff & service

Kurzurlaub mit Diskussionen und kleines Zimmer!!

Wir kamen an und freuten uns auf denn kurzurlaub mit denn Kindern! Habe extra ein mehrbett Zimmer gebucht für 4 Pers. Es war dann nur 1 kleines doppelbett und ein schmales Bettsofa für 1 Person da, was viel zu Hart war! Ich gieng nochmals zur Reception und fragte nach, warum wir nicht das mehrbett zimmer bekommen wie gebucht! Für 4 Pers. Dann hiess es das würden Sie gerne frei halten für eine grössere Familie, wir sollen doch einfach für das 1 jährige ein Baby bett *mit aufpreis* nehmen! Ich verstand das ganze nicht, weill ich habe ja mehrbett zimmer mit doppelbett und 1 kajüten bezahlt.... am liebsten wären wir wieder gegangen, ca gesamt zeit von 30min diskussion! Wir reisen sehr viel und hatten noch nie so eine hin und heer! Dann im Zimmer riechte es stark wie nicht gelüftet!! Bett anzüge waren nähte defekt und bettlacken verschmiert!.... *habe Fotos* soo schade!! Auch kein entgegenkommen! Frühstück für dieses teure zimmer auch nicht dabei! Sehr schade!! Hätte ein entgegenkommen erwartet... auch die höfflichkeit des Herren an der Reception! Genervt hat mich auch, alls der jüngere behauptete, *ja sie haben ja sowieso das günstigste zimmer.....* NEIN HATTEN WIR GENAU NICHT!!! hatte ihm meine Buchung und die zimmer auf ihren Hompage gezeigt! Dann sagt er so: *ach jaa doch nicht das günstigste, aber es ist ja jetzt bezahlt!...* ich dachte; *super, alles andere als erholung und auzeit! Wäre lieber zur Arbeit gegangen! NIEMEHR... SEHR ENTTÄUSCHT!!
Stayed 1 night in Jul 2024

8/10 Good

Alfonso Jose

Liked: Cleanliness, staff & service, property conditions & facilities
La relación calidad precio se me hizo inadecuada
Stayed 1 night in Apr 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top
Stayed 1 night in Apr 2024

8/10 Good

Ladina

Liked: Cleanliness, property conditions & facilities, room comfort
Der Aufenthalt war angenehm. Leider gab es beim Check Out Probleme mit der Bezahlung, was nun zu Ärgernis führt. Wir haben ein von zwei Zimmer Doppelt bezahlt.
Stayed 1 night in Oct 2023

10/10 Excellent

Pia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Erwartungen voll erfüllt

Eine Übernachtung nach Besuch des Säntispark-Bades. Alles Bestens. Unsere Erwartungen wurden voll erfüllt, teilweise auch übertroffen: Freundlichkeit, Sauberkeit, diverse gute Verpflegungsmöglichkeiten, Komfort.
Stayed 1 night in Oct 2023

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freuntliches Personal.
Stayed 1 night in Jul 2022

10/10 Excellent

Chiara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Zimmer, das Restaurant und die nette Atmosphäre
Stayed 2 nights in Nov 2021

10/10 Excellent

Marie

Liked: Staff & service, amenities, property conditions & facilities
il est très bien situé --- très cher
Stayed 2 nights in Oct 2021

10/10 Excellent

Nuno Miguel Oliveira

Liked: Cleanliness, staff & service, property conditions & facilities
Parfait
Stayed 1 night in Sep 2021

2/10 Terrible

Guenther

Liked: Cleanliness
Disliked: Staff & service, room comfort

Schlechter Service bei der Gästebetreuung!

Wieder ein "beschöntes" Haus. unsere Buchung konnte nicht gefunden werden. Mitarbeiter der Rezeption sind nicht oder wenig motiviert für das Arbeiten am Gast. Das beschriebene Wellness Programm wie u.a. Thai Massagen findet nicht statt, das Hotel ist Wiederverkäufer der Leistungen des Säntisbades ca 100m über die Strasse. Eine Massage konnte während unseres Aufenthaltes NICHT organisiert werden. Die Zimmeraustattung auf der Webseite enspricht nicht den Tatsachen, nicht einmal in der höchsten Kategorie. Unser Zimmer hatte KEINE Badewanne, nach Rücksprache mit der Rezeption war diese EINE! Suite bereits belegt. Also Pech gehabt. Die Dienstleistung des Gästemanagement sind UNGENÜGEND, dort wird sich ausgeruht. Letztendlich sendete uns die Reeption dann eine Nummer wir mögen doch selbst dort nachfragen nach Massagen.. AHA
Stayed 3 nights in Sep 2021