Beautiful Resort, but Customer Service Needs Improvement
I recently spent eight days at Fore Resort & Spa in Kemer, Turkey. Overall, the property was very nice, the rooms were exceptionally clean, and the food was good.
However, after eight days, I found the food selection somewhat repetitive. While the quality was generally good, there was limited variety from day to day. A little more creativity and rotation in the menu would make a significant difference, particularly for guests staying a week or longer.
My biggest disappointment, however, was the customer service surrounding the hotel's advertised Wi-Fi.
The resort advertises Wi-Fi as an amenity, yet I was unable to connect my laptop to the hotel's network. When I approached the staff for assistance, rather than receiving helpful customer service, I was met with rude and dismissive comments, including being told that it was not their job to fix my laptop.
What made this especially frustrating was that staff acknowledged an issue on their end and explained that they normally had a technician available to assist, but that person was off. The fact that it was the slower season apparently meant that additional assistance was unavailable.
Unfortunately, the issue was never resolved during my stay. Because I had two important work-related tasks that required internet access, I was forced to pay an additional charge through my wireless provider to activate hotspot service. Once connected to my own hotspot, my laptop worked