We booked this room via Hotels.com upon our mid-day arrival on Friday at Genoa Piazza Principe train station, and enjoyed a leisure stroll through the historical center until we reached La Piazetta around 4:00 p.m. The main door was locked, but a telephone number and free Wi-Fi passcode were clearly displayed on the door. This was very fortunate because our only way to call was using our iPad with just Wi-Fi. We were informed there was a mixup in our reservation, but that someone would meet us at La Piazetta in 20 minutes to rectify the situation.
When the owners arrived they explained that La Piazetta had been fully booked before the weekend, but Hotels.com (Expedia) neglected to update their database and should not have allowed us to book a room. Marco and Inna were very apologetic and assured us they could find a room at another B&B around the corner at no additional cost. While Marco made the arrangements, Inna graciously invited us to the breakfast room where she served us expresso and cookies. This gave us an opportunity to view their beautiful B&B, which was very clean, attractive, and tastefully decorated.
We enjoyed a delightful chat with Marco and Inna, who are very friendly and personable, and they walked us to the other B&B and pointed out local history along the way. They remained with us while we checked in to make sure we were satisfied. We look forward to experiencing a delightful stay and hospitality at La Piazetta next time we visit Genoa!
