"All the staffs are amazing than Spiderman.
Everything was great! Am issue and concern I have is the Food and Beverage manager Mr. Tu Ngo charges 18% gratuity.
I completely understand tnis is supposedly goes to the staff amd I'm sure we don't mind paying it to support them. However, what I can't understand is if you're going to
gratuity gouge your guest then please give us more or even for our hard earned money.
You charge Mr. Tu Ngo $22 for 6 small chicken wings 3 small carrot and 3 small celery sticks after taxes and gratuity gouge is added it comes out to be $27 and change with no fries or drink. 6 very small wings.
Then you're literally charging us guest 18% gratuity to self services ourselves when we purchase anything out the refrigerator we walk over to the counter to pay.
It's like you charging us the guest gratuity for labor to pay your staff and we did all the work and I'm sure the hotel pocketing some of it.
Why are you charging the guest gratuity to self services themselves and why are you charging gratuity rates and offering less food?
All I'm expressing is if you're gonna charge us the guest high 18% gratuity then stop being cheap!
You get the picture buddy.
My final note is to the guest. There's literally a Walgreen 3mins away.
You can go there and get those energy drinks they sell 1 for $5 including 18% gratuity and buy 3 for $5 at Walgreens and alot of other beverages the they sell at the hotel for triple the normal price. Shame on you Mr. Tu Ngo"
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