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Aparthotel

Luxfort 118 Service Suites

3.0 star property

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Luxfort 118 Service Suites places visitors in the heart of Tanjung Bungah with shopping and dining just steps away. Guests can relax in the spa tub, enjoy Japanese dishes at Edo Ichi, or join fitness and Pilates classes—previous visitors consistently praise their experience.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Kitchen
  • Washer
  • Dryer
  • Parking included

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for King Suite

A modern bedroom with a large bed, two bedside tables, a coat rack, and a painting on the wall.

King Suite

  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for King Suite with Sea View

A hotel room with a bed, a TV, a desk with a lamp, and an air conditioning unit.

King Suite with Sea View

  • Sea view
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Suite

A hotel room with two beds, a flat-screen TV, a desk, and an air conditioning unit.

Family Suite

  • Sea view
  • 70 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds
  • Free WiFi

View all photos for Two-Bedroom Deluxe Studio (the 2nd room is a hall cum bedroom)

A hotel room with a bed, a bathroom, and a view of the outside.

Two-Bedroom Deluxe Studio (the 2nd room is a hall cum bedroom)

  • City view
  • 75 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 1 King Bed
  • Free WiFi

View all photos for Three-Bedroom Suite

A hallway with a wooden floor, a round mirror, and a small potted plant.

Three-Bedroom Suite

  • Sea view
  • 116 sq m
  • 3 bedrooms
  • Sleeps 7
  • 3 Queen Beds
  • Free WiFi

View all photos for Two-Bedroom Suite

A hotel room with a bed, a TV, and a desk with a remote control.

Two-Bedroom Suite

  • City view
  • 75 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds
  • Free WiFi

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About the neighborhood

Located in Tanjung Tokong neighborhood, Luxfort 118 Service Suites is connected to a shopping center. Swettenham Pier Cruise Terminal and Raja Tun Uda Ferry Terminal are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Chew Thean Yang Aquarium and PKSA Penang Water Sports Centre. Traveling with kids? Consider Kidland Penang and Relau Sport Complex. Visit our George Town travel guide
View more Aparthotels in George Town
Map
118, Island Plaza, Jalan Tanjong Tokong, George Town, Penang, 10470

What's nearby

  • A marina with several boats docked, including a white boat named 'Atlantis' with a blue canopy.
    Straits Quay Mall
    16 min walk - 1.3 km
  • A city skyline with tall buildings along a waterfront at dusk.
    Gurney Drive
    17 min walk - 1.5 km
  • A forest illuminated with colorful lights, including hanging lights and ground lights.
    Penang Avatar Secret Garden
    2 min drive - 1.6 km
  • A package of fish muruku with text in multiple languages and a warning label.
    Gurney Plaza
    2 min drive - 1.9 km
  • Gurney Paragon
    2 min drive - 1.9 km

Getting around

  • Penang Sentral
    40 min drive
  • Penang Intl. Airport (PEN)
    36 min drive

Restaurants

  • No Eyed Deer
    5 min walk
  • Edo Ichi Japanese Cuisine 江戶一日本料理
    2 min walk
  • Aunty Q Recipe Kitchen
    1 min walk
  • Mr. Wu 台湾料理专家
    4 min walk
  • Gerai Satay Hamid
    2 min walk

About this property

Luxfort 118 Service Suites

  • Family-friendly aparthotel near Gurney Drive
  • A grocery/convenience store, shopping on site, and 3 coffee shops/cafes are just a few of the amenities provided at Luxfort 118 Service Suites. For some rest and relaxation, visit the hot tub. The on-site Japanese cuisine restaurant, Edo Ichi, offers lunch and dinner. Fitness classes and Pilates classes are offered at the gym; Luxfort 118 Service Suites also has a hair salon, an arcade/game room, and dry cleaning/laundry services. Guests can connect to free in-room WiFi.
  • You'll also find perks like:
    • An indoor pool along with sun loungers
    • Free self parking
    • A roundtrip airport shuttle (surcharge), express check-out, and express check-in
    • Multilingual staff, a gift shop, and ATM/banking services
  • Room features
  • All guestrooms are individually furnished, and have comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like separate sitting areas and separate dining areas.
  • Extra conveniences in all rooms include:
    • Extra futons (surcharge) and free cribs/infant beds
    • Bathrooms with showers and bidets
    • 32-inch LCD TVs with premium channels
    • Separate sitting areas, separate dining areas, and kitchenettes

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Property amenities

Pool/Spa

  • Hot tub
  • Indoor pool
  • Massage
  • Pool loungers

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free covered self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • Children stay free (see details)
  • Free crib

Restaurants on site

  • Edo Ichi

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave
  • Stovetop

Dining

  • 3 coffee shops/cafes
  • A restaurant

Bedrooms

  • Bedsheets provided
  • Extra futon (surcharge)

Bathroom

  • 1 private bathroom
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • 32-inch LCD TV with premium satellite channels

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Sign language-capable staff
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways
  • Wheelchairs on site
  • Designated smoking areas

Services and conveniences

  • ATM
  • Blackout drapes
  • Free bottled water
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Iron/ironing board
  • Limited-hour front desk
  • Luggage storage
  • Multilingual staff
  • Weekly housekeeping

Location highlights

  • Connected to a shopping center
  • In a shopping district
  • In an entertainment district

Things to do

  • Arcade/game room
  • Fitness classes
  • Gym
  • Pilates classes
  • Shopping

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 12 floors
  • 30 units
  • Access via exterior corridors
  • Built in 2013
  • Connecting units available
  • Individual furnishings
  • Reception hall
  • Soundproofing

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 9:30 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MYR 80 per vehicle (one-way)
  • Futon bed fee: MYR 30 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
This property is professionally cleaned

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Children under 16 years old are not allowed in the swimming pool without adult supervision

Frequently asked questions

Does Luxfort 118 Service Suites have a pool?

Yes, this property has an indoor pool.

Is Luxfort 118 Service Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Luxfort 118 Service Suites?

Check-in start time: 2 PM; Check-in end time: 9:00 PM. Late check-in is available during limited hours.

What time is check-out at Luxfort 118 Service Suites?

Check-out is at noon.

Does Luxfort 118 Service Suites provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MYR 80 per vehicle applies.

Where is Luxfort 118 Service Suites located?

This family-friendly George Town aparthotel is located in the entertainment district, within 1 mi (2 km) of Gurney Plaza, Straits Quay Mall, and Gurney Paragon. One-stop Midlands Park Centre and Pulau Tikus Market are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Luxfort 118 Service Suites Reviews

8.8

Excellent

9.0

Cleanliness

8.2

Location

8.6

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 36 out of 79 reviews
Rating 8 - Good. 33 out of 79 reviews
Rating 6 - Okay. 8 out of 79 reviews
Rating 4 - Poor. 2 out of 79 reviews
Rating 2 - Terrible. 0 out of 79 reviews

Reviews

Verified review

10/10 Excellent

vin

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice place to stay, highly recommended
Stayed 2 nights in Jun 2022
Verified review

8/10 Good

YUJI

Liked: Cleanliness, amenities, property conditions & facilities, communication
清潔だった。水も4本あり。
Stayed 1 night in Apr 2022
Verified review

10/10 Excellent

Gerry

Liked: Cleanliness, room comfort, communication

Mid Week Romantic Sneak

Beginning with communication from Jason alerting us to early check-in to checkout the next day, everything is fine. We wish we would have discovered this location sooner. We enjoyed the comfortable room complete with amenities. Despite being in a room facing the Tanjong Tokong road our room was surprisingly quiet. Lunch at Ido Ichi in the building then dinner just across the street at No Eyed Dear. 2 of our favorite restaurants made our day & evening complete.
Stayed 1 night in Nov 2021
Verified review

10/10 Excellent

Ben

Liked: Cleanliness, amenities
It's a nice and well-equipped property. Though exterior it kind of look like and seasoned building, but accommodation is well maintain and updated. Also, I accidentally left by daughter's favourite water bottle after checked out. The reception is kind enough to help me ship the bottle back to me safely. Kudos!
Stayed 1 night in Jun 2020
Verified review

6/10 Okay

Wai Chung Chris

Liked: Cleanliness, staff & service, property conditions & facilities

泳池很冷，但這樣便宜，不要苛責了。員工好好啊！

酒店的管理其實非常好，負責的職員或經理均能及時回應問題，而且房間打掃得十分清潔，一塵不染，論整潔，很是令人滿意。而且，我們事前還要求了供應電飯煲，酒店職員也預先為我們準備。酒店最強的是下面就有個超級市場，想體驗婚前生活的小兩口子外出旅行，可以天天往超市買菜回家，然後躲在酒店房間自煮自吃。體驗一下新婚時候，兩口子彈盡糧絕，家徒四壁的甜蜜生活，因為這酒店的裝修真的很BASIC。不過，以這樣的價錢，還要求甚麼？ 失分之處在於： 房間的設計很平淡，家具簡單，若多住幾天，會覺得很孤清。另外，房間的佈局因為大廈本身的圖則設計古怪而顯得奇詭。除了睡房方正，起居室和飯廳都奇形怪狀，長住不是辦法。 酒店（或曰這個樓盤）的住客泳池十分陰冷，想下水游泳，總是冰凍得離奇，游不了半小時就要上岸。太冷了。 酒店是位處民居大廈，所在位置下面有商場，但店舖不多，食肆你住三天就全部吃完。走路去附近街區的店面吃吧？檳城白天的太陽猛烈，望一眼已不想走。所以，要住這裏，最好還是租車，或者出門就召Grab Car。
Stayed 4 nights in Feb 2020
Verified review

6/10 Okay

Verified traveler

Liked: Amenities
チェックアウトの１日前の日、一日中 ホテルカウンターがクローズしてました。こんなこと普通はありえない事だと思うけどどうなんでしょうか？
Stayed 24 nights in Jan 2020
Verified review

6/10 Okay

jenching

菩通
Stayed 2 nights in Jan 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
方便社區，有超市，食店，有停車，會再次入住
Stayed 3 nights in Jan 2020
Verified review

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service at check in Apartment and pool very clean Great location Bus to most parts of Penang leaves from front of building Supermarket coffee shop chemist Money changer in building ATM across the road Highly recommend Omara on front desk was so lovely
Stayed 10 nights in Dec 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
have been staying there for 2nd time, Customer service officer provided good services and support. I like the washer with dryer facilities.
Stayed 3 nights in Nov 2019
Verified review

8/10 Good

MASANORI

Liked: Cleanliness, property conditions & facilities, room comfort

ペナンの 生活体験

洗濯機や乾燥機迄揃っていてうれしかった。
Stayed 7 nights in Sep 2019
Verified review

10/10 Excellent

Hisae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

悩んだ時にはこのアパートメントで

ペナン長期滞在の際は毎回利用させてもらってます。食事、買い物…全てここに滞在すれば徒歩圏内だし、タウンやビーチに行きたい時はバス停も目の前にあります。あと、何と言っても洗濯機と乾燥機が部屋に常備されており、洗剤まで付いてるので主婦としては助かります。周りに同じ様なコンドミニアムが続々と建ち始めてますが、私はこちらがおススメです。
Stayed 1 night in Aug 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
地下にモールがあったり、近くにレストランなどもあり食事には困らなかったです。また、ガーニープラザも車で7-8分と利便性の高い場所にあり助かりました。受付のマレー人のスタッフも親切でした。
Stayed 3 nights in Aug 2019
Verified review

8/10 Good

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good services from the counter but no room services. I am pleased with the customer service by one of the lady colleague. She is very helpful. Might think of providing some Room Services like clearing the rubbish and changing the bath towel.
Stayed 2 nights in Jun 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was okay :) clean friendly people, good swimming pool....
Stayed 4 nights in Jun 2019
Verified review

8/10 Good

Rob

Good location.Amenities were good. Reception was helpful and friendly
Stayed 17 nights in Jun 2019
Verified review

10/10 Excellent

Yu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても親切でしたし、綺麗で とても良かったです
Stayed 2 nights in May 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable place, extremely convenient: you will be granted free parking and the nearest supermarket is just a lift ride away :-) the complex also has a gym and a swimming pool. Communication with the staff was very smooth and fast. If I have to find a flaw, the apartment has not enough pots and pans if you want to cook for yourself.
Stayed 4 nights in Apr 2019
Verified review

10/10 Excellent

Chi Che

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Reception is really helpful & room is clean & comfortable.
Stayed 3 nights in Dec 2018
Verified review

8/10 Good

Ai Ling

Routine trip home away from home.

Trip back home. Place was great as usual.
Stayed 4 nights in Aug 2018
Verified review

8/10 Good

sophie

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

Spacious for family

Spacious room and big kitchen for 4 people stay or a small family members. Cold Storage and lots of restaurants nearby all in walkable distance. Toilet paper can have more for comfort for the tenants next time if possible . Tight security system so it’s very safe to stay there. It’s very near to go to town as well and to the quay . Overall very good experience to stay , will book the same place in future if travelling to Penang next time
Stayed 3 nights in Jun 2018
Verified review

8/10 Good

T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value but at some price

I did not stay long enough to be able to claim that I can truly assess the quality of Luxfort 118. But long enough to note that access is a major problem for anyone with any handicaps. There were too many steps to get to and from the elevators to our car. Getting hot water was an issue because I kept forgetting that it is not "on tap", I had to hit the button 5 minutes before use. The place is quite far from the historical area of Georgetown.
Stayed 2 nights in Jun 2018
Verified review

10/10 Excellent

JUNGAE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깨끗하고 편안한 숙소.. 식당,슈퍼마켓,은행, 교통 등 주변시설 이용 Good! 강추!
Stayed 16 nights in May 2018
Verified review

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Mixed feelings

Agree with other reviewer. My room was dark and felt like a bunker. One window total and it was in bedroom facing a wall. 5th floor rooms are near pool but also have a walkway around the perimeter making it unsecure to open windows. Very limited tv options in English. I liked the location as it is more residental and a short bus ride away from major shopping but empty mall was bit creepy. Lady at checkin was very friendly and helpful.
Stayed 10 nights in May 2018
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent property for young children

We booked a double bed with an additional pull-out mattress for the kids, and as we've stayed here before we were upgraded to an apartment with two beds (one in the bedroom, one in the main living room). Additionally, we were given a room that was right outside the pool, which was ideal for the kids. We spent a lot of time at the pool, which has a large sunny area but also lots of shade for young children. The condition of the apartment itself was excellent, it had everything we needed. The lady that met us when we arrived (and who we've met before when we stayed) was very welcoming and helped make the stay even more enjoyable. Add in the Cold Storage in the basement that's open until 10pm, the free parking (make sure you let them know beforehand if you need to park), and it amounted to the perfect place to stay. We'll definitely stay here again next time we're in Penang.
Stayed 12 nights in Apr 2018