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Vouk Suites At Mansion One

3.0 star property

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Located close to Gleneagles Penang Medical Centre and Gurney Drive, Vouk Suites At Mansion One provides a grocery/convenience store, a coffee shop/cafe, and dry cleaning/laundry services. The on-site restaurant, Cest Si Bon, offers breakfast, lunch, and dinner. In addition to a bar, guests can connect to free in-room WiFi.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Kitchen
  • Free WiFi
  • Restaurant
  • Laundry
  • Breakfast available
  • Bar

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Studio Suite

Full-size fridge, microwave, cookware/dishes/utensils

Studio Suite

  • City view
  • 51 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Balcony, City View

Suite, 2 Bedrooms, Balcony, City View | In-room safe, blackout drapes, iron/ironing board

Suite, 2 Bedrooms, Balcony, City View

  • City view
  • 82 sq m
  • 2 bedrooms
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed OR 1 Queen Bed and 2 Twin Beds

View all photos for Suite, 1 Bedroom, Balcony, City View

Suite, 1 Bedroom, Balcony, City View | Living area | LCD TV

Suite, 1 Bedroom, Balcony, City View

  • City view
  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Suite, 3 Bedrooms, Balcony, City View

Suite, 3 Bedrooms, Balcony, City View | Living area | LCD TV

Suite, 3 Bedrooms, Balcony, City View

  • City view
  • 111 sq m
  • 3 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

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About the neighborhood

Located in George Town, Vouk Suites At Mansion One is in the city center. Gurney Drive and Gurney Plaza are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Penang Hill and Ferringgi Beach. Don't miss out on a visit to ESCAPE Adventureplay. Visit our George Town travel guide
View more Apartments in George Town
Map
57-G-1 Mansion One, Jalan Sultan Ahmad, Shah, 57-G-3 19, George Town, Penang, 10050

What's nearby

  • Metropolitan, skyscraper, skyline building by the shore of Gurney Drive, George Town, Penang; Shutterstock ID 429264034; PO: Hcom Destination Content neighborhoods; Client: Hotels.com; Other: Hcom bra
    Gurney Drive
    1 min walk - 0.1 km
  • Gurney Plaza
    Gurney Plaza
    2 min drive - 1.9 km
  • Penang,Malaysia-December 25th,2018:Georgetown cityscape view of the old heritage buildings rooftop against the KOMTAR building.Penang is one of the heritage city given by UNESCO.
    KOMTAR
    3 min drive - 3.1 km
  • Pulau Tikus Market
    15 min walk - 1.3 km
  • Georgetown UNESCO Historic Site
    3 min drive - 2.3 km

Getting around

  • Penang Sentral
    36 min drive
  • Penang Intl. Airport (PEN)
    34 min drive

Restaurants

  • Good Morning Coffee Shop
    5 min walk
  • Starbucks
    1 min walk
  • Good Society
    1 min walk
  • Man Cafe
    4 min walk
  • The Coffee Bean & Tea Leaf
    3 min walk

About this property

Vouk Suites At Mansion One

Along with a restaurant, this smoke-free apartment building has a bar/lounge and a snack bar/deli. A shopping center shuttle is free. Other amenities include a coffee shop/cafe, concierge services, and dry cleaning. Each apartment features free WiFi and an LCD TV, plus a kitchenette with a refrigerator and a microwave. Additional amenities include room service, free bottled water, and a ceiling fan. Housekeeping is available once per stay.
Vouk Suites At Mansion One offers 14 accommodations with safes and complimentary bottled water. Accommodations at this 3-star apartment have kitchenettes with full-sized refrigerators/freezers, microwaves, and cookware/dishes/utensils. Bathrooms include showers and complimentary toiletries.

This George Town apartment provides complimentary wireless Internet access. LCD televisions are featured in guestrooms. Additionally, rooms include ceiling fans and blackout drapes/curtains. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided once per stay.

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Property amenities

Internet

  • Available in the apartment: Free WiFi

Parking and transportation

  • Free shopping center shuttle
  • Car not required
  • Wheelchair-accessible parking available

Family friendly

  • Free crib

Restaurants on site

  • Cest Si Bon

Kitchenette

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave

Dining

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Room service (limited hours)
  • Snack bar/deli

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • LCD TV

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Comfort

  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Smoking not allowed

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Grocery/convenience store
  • Housekeeping available once per stay
  • Iron/ironing board on request
  • Luggage storage
  • Multilingual staff
  • Safe

Location highlights

  • In a business district
  • In the city center

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 14 units
  • 30 floors
  • Built in 2016

Policies

Check-in

Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

The check-in location differs from the property location; go to: [Shared check-in counter at Vouk Hotel Suites Penang]
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property

Frequently asked questions

Is Vouk Suites At Mansion One pet-friendly?

No, pets are not allowed at this property.

What time is check-out at Vouk Suites At Mansion One?

Check-out is at noon.

Where is Vouk Suites At Mansion One located?

Located in Downtown George Town, this apartment building is steps from Gurney Drive and Gleneagles Penang Medical Centre. Gurney Plaza and KOMTAR are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Vouk Suites At Mansion One Reviews

8.0

Very Good

8.2

Cleanliness

8.2

Location

7.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 37 out of 129 reviews
Rating 8 - Good. 64 out of 129 reviews
Rating 6 - Okay. 21 out of 129 reviews
Rating 4 - Poor. 5 out of 129 reviews
Rating 2 - Terrible. 2 out of 129 reviews

Reviews

Verified

4/10 Poor

Fong

Disliked: Staff & service, room comfort

Misled

Water heater not functioning Toothbrush & bedroom slipper not provided Staff unfriendly
Stayed 1 night in Nov 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Good apartment, view the room first before stay

Our first room had a problem with blinking lights when the hot shower was turned on, so next day they offered us another room which has better room layout.
Stayed 4 nights in Jul 2019
Verified

8/10 Good

Nirawati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, room also clean, closed with glenagles hospital
Stayed 4 nights in Jun 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Spacious room, clean, struggle with the television channel.
Stayed 1 night in May 2019
Verified

10/10 Excellent

Awesome

Liked: Staff & service, amenities, property conditions & facilities
Clean and well maintained suites. Near Gurney Plaza.
Stayed 3 nights in Dec 2018
Verified

8/10 Good

David_S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Sea View Spacious Apartment

Check-in / Check-out staff courteous and efficient. Breakfast acceptable, however, the waiters were very attentive and fast clearing empty cutlery. Own transport essential when visiting nearby attraction from apartment. Direction signs can be improve for guest to Check-in counter, breakfast venue and to/from car park to apartment.
Stayed 1 night in Aug 2018
Verified

4/10 Poor

CS

Disliked: Staff & service, property conditions & facilities, room comfort

Room configuration not according to booking

Lousy front desk, no towels and floor towel. Called 4 times to get them.
Stayed 2 nights in Jul 2018
Verified

6/10 Okay

ed

Liked: Staff & service
Disliked: Cleanliness

basic apartment

the apartment we got was nowhere as nice and sleek as the photos show. it was just a simply furnished spacious apartment. air conditioning was strong but water heater wasnt great.
Stayed 3 nights in Jun 2018
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a great time staying at Mansion One. The room was spacious n clean. The staff also very friendly and helpful. Overall I am fully satisfied.
Stayed 1 night in Jan 2018
Verified

6/10 Okay

Verified traveler

Disliked: Staff & service

設備陽春；服務有待加強

訂房時該套房飯店說明該房型為加大雙人床房型，也可指定入住二張單人床房型。於訂房時，皆清楚說明需要二張單人床。但入住後發現，該套房飯店無法提供二張單人床，只有一張標準雙人床。詢問飯店員工，確認該飯店實際並無”加大”雙人床。此點令人無法接受，有廣告不實之疑。 旅客會選二張單人床OR加大雙人床，都是有原因的，若飯店無法真實提供，不應於訂房網上的介紹自己有相關服務。 另額外想付費多要一條薄被，前台告知沒有多餘被子，最後只能提供床單當被子蓋。 入住的房間，除了床型不符問題外，浴室洗手台水管漏水，內附洗衣機無法正常作動。 請前台派人處理洗衣機問題，但服務人員拖了至少2小時後，才前來處理，期間主動追蹤前台人員，回覆永遠是已通知。 此服務速度/態度非常需要加強。 該套房飯店實際情況與網站放的照片，想差甚遠，要入住的朋友請再三考慮。 房間內有洗衣機,冰箱,微波爐,小型廚房設施。但都很簡單，很像學生宿舍。就看入住者能否接受陽春裝潢，及不合格的服務方式。 位置不在喬治城老城區，進城需要搭車，走路會花超過半小時以上。2KM左右有個大型商場，1KM內有夜市。泰國臥佛寺在1.5KM左右。 該套房飯店有電梯，一樓就有星巴克跟小型便利商店。
Stayed 3 nights in Jun 2018
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Where is the wine bottle opener?

I returned to the hotel at about 9pm and requested for a wine bottle opener at the reception. I obtained the following responses in the course of repeated calls to the reception. 1) F&B has not replied. 2) F&B still has not replied and reception will check again. 3) F&B is closed for the night. 4) Another hotel guest had requested for a wine bottle opener earlier that night but did not returned it to F&B. 5) There is a restaurant across the street where I can borrow a wine bottle opener. I do not expect a wine bottle opener in every room. But I expect a wine bottle opener to be available upon request. Eventually, I was not able to enjoy my wine that night.
Stayed 2 nights in May 2018
Verified

8/10 Good

See Kee

Liked: Cleanliness, staff & service, property conditions & facilities
It’s not hard to find the place, and we could park our car at indoor car park for free. We felt like home when we entered the room. Overall it was great!
Stayed 1 night in May 2018
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
comfortable and quiet but there's no hairdryer in the room
Stayed 1 night in Apr 2018
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant stay

Room is quite clean and well facility. Only that they do not have hair dryer.
Stayed 2 nights in Mar 2018
Verified

6/10 Okay

Rafi

Liked: Cleanliness, room comfort
Disliked: Staff & service

All you need.

The room and facilities is exceptional, only my comment is try get a room that facing to the sea rather than facing to the hill otherwise you end up looking at the hospital buildings. The pillow is not comfortable enough and the show head holder is malfunction. The receptionist staff is not that friendly compare to the hotel staff.
Stayed 1 night in Feb 2018
Verified

8/10 Good

ragu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place to stay

Friendly customer service and room is perfect. Foods are okay-okay. Need more varieties for breakfast.
Stayed 1 night in Jan 2018
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel near shopping mall

cozy environment, food everywhere, near shopping mall, near town area
Stayed 1 night in Dec 2017
Verified

8/10 Good

Verified traveler

Disliked: Cleanliness
The studio apartment basically clean except that the sofa needs attention badly. it dirty & smells. I think the housekeeping should report to the management that the sofa need reholstering.
Stayed 2 nights in Dec 2017
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and spacious with a great view of Georgetown. The only complaint will be the lack of parking space for hotel guests.
Stayed 1 night in Dec 2017
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant stay

The stay was comfortable. The room is clean. It would be better if there are more TV channels.
Stayed 3 nights in Dec 2017
Verified

8/10 Good

Gee

Liked: Cleanliness, property conditions & facilities, room comfort

spacious studio suite

pleasing place to stay. kids happy so nothing to complain right.. definitely will visit here again 😊
Stayed 1 night in Dec 2017
Verified

10/10 Excellent

Ferdous

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just a Fantastic hotel.

Great experience. Absolutely loved it. Very nice location. The hotel staff were more than welcoming. Will love to stay here in my next trip. Breakfast was also very good.
Stayed 1 night in Dec 2017
Verified

8/10 Good

michael

Good location hotel with good breakfast.

The hotel reception seems unsure about the check in process. We arrived at the hotel at 7.20pm and did not get to our rooms until 7.50pm. When we enquired we were told the rooms weren't ready. We do not understand why aren't the rooms ready when we are suppose to be able to check in at 2.00pm. Other than the check in process our overall stay is ok.
Stayed 2 nights in Aug 2017
Verified

6/10 Okay

YAP

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Comfy but need improve the front desk training

We are waiting more that 40mins to check in and get the room key . When I request for extra blanket and pillow from housekeeping, the girl answer the phone just say whatever finished and they are busy whole day!
Stayed 1 night in Aug 2017
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Well located for shopping and sight seeing. Good as a temporary home away from home.
Stayed 3 nights in Jul 2017