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"My stay at Alila was perfect, the food was incredible & staff were all so friendly and attentive. Some issues with check in as had already paid & reception staff asked for whole amount again $3k AUD. Found the reception staff quite rude and was charged 854,000 IDR for 3 beers and 8 sparking waters, whilst sitting at the lobby to go I was asked for more money, this experience was terrible considering how much money I had spent at the resort during my 4 nights (NB warning do not have mini bar drinks in your room) also found someone in my room who claimed to have restocked although only 1 tonic was restocked although not the 3 cans of beer consumed which is all I had in those 4 days "

"マッサージが上手なので、2度目の利用です。 マッサージではとてもリラックスできました。 "

"Great clean and spacious villa with great staff and service "

"We had the worse experience of any kind . The hotel isn’t luxury . Everything outdated and the service was appalling . We stayed one hour in the property and instantly checked out as it was so bad . We couldn’t see ourselves staying for five nights in a dirty environment and the staff that couldn’t be bothered and everything was an effort . We wrote to the general manager and the hotel office and didn’t even get an acknowledgment or even a reply . We even asked for a manager when we were there and they said there were none . An appalling experience all along "

"Amazing "

"Staff were extremely kind and welcoming. We were truly pampered. Top notch. The lodge and grounds were more than we could have hoped for! Our park view room had a superb view! We could hear the elephants exhaling deeply as they were waking up in the morning as if we were having a sleep over! My son loved every moment and didn’t want to leave. Can’t say enough good things. Do not miss this. Best experience on the island in 4 weeks of travel over 2 trips. I would liken the staff service here to staying at Aman resorts - truly pampered."

"Great property and we had a great time stopping here during out honeymoon! Staff was excellent and we truly enjoyed the peace. "

"Found this place at the last minute Great price for location and views amoingat the rice terraces and forest "

"Very good experience. Friendly staff, warm pool with a great view rooms are clean. Child friendly as well. "