The facility is nice, though a little outdated. Think of it as a high-end hotel from 10 years ago and you'll get the picture. The rooms are MASSIVE and the big hot tub is a life-saver after the long walks to the hotel (About 30 minutes from Gotemba station). Closest convenience store is about a 15 minute walk so make sure you stock up before you go to the hotel!! I would book here again for my next Hakone or Mt. Fuji trip
Property is showing its age a bit but was obviously a luxury hotel at one point. Everything is very clean and the staff are excellent. We took advantage of the available breakfast every day and it was very good. Here again the staff were great and even offered to package breakfast for my son who could not get to the restaurant on morning. Location is great if you have a car (we did).