Skip to Main Content.
List your propertySupportTrips
Member discount illustration
Members save 10% or more on over 100,000 hotels worldwide when you’re signed in
Sign in
Learn about Expedia Rewards
Feedback

Mars Garden Wood Gotemba

4.5 star property
Luxury resort with 3 restaurants and a full-service spa

Choose dates to view prices

Mars Garden Wood Gotemba offers a peaceful retreat with an indoor mineral hot spring and therapeutic spa services. Enjoy Italian dishes at three restaurants or relax in the garden. Its location near Gotemba Premium Outlets and helpful staff enhance the experience.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Parking included
  • Housekeeping
  • 24/7 front desk
The current price is ₩211,325
₩255,704 total
Dec 7 - Dec 8

Room options

Available filters for rooms
Showing 28 of 28 rooms

View all photos for Mount Fuji Foot Side Non-smoking Main Building Single

1 bedroom, premium bedding, down comforters, memory foam beds

Mount Fuji Foot Side Non-smoking Main Building Single

Soundproofed rooms
Air conditioning
Heating
Blackout drapes/curtains
Down comforter
Memory foam mattress
  • Sleeps 2

View all photos for [Susono View] Single for 1 Guest, Non Smoking

1 bedroom, premium bedding, down comforters, memory foam beds

[Susono View] Single for 1 Guest, Non Smoking

8.4 out of 10
Very good
(5 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
HDTV
Blackout drapes/curtains
Memory foam bed
Down duvet
Soundproofed rooms
Air conditioning
Heating
Blackout drapes/curtains
Down comforter
Memory foam mattress
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for [Fuji View] Deluxe Twin with Hot Spring Bath, Non Smoking

[Fuji View] Deluxe Twin with Hot Spring Bath, Non Smoking | Bathroom | Combined shower/tub, designer toiletries, hair dryer, bathrobes

[Fuji View] Deluxe Twin with Hot Spring Bath, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
HDTV
Down duvet
Premium bedding
Separate bedroom
Soundproofed rooms
Air conditioning
Heating
Blackout drapes/curtains
Down comforter
Memory foam mattress
  • 58 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for [Fuji View] Deluxe Twin with Open-Air Bath, Non Smoking

[Fuji View] Deluxe Twin with Open-Air Bath, Non Smoking | Bathroom | Combined shower/tub, designer toiletries, hair dryer, bathrobes

[Fuji View] Deluxe Twin with Open-Air Bath, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
HDTV
Blackout drapes/curtains
Memory foam bed
Down duvet
Soundproofed rooms
Air conditioning
Heating
Blackout drapes/curtains
Down comforter
Memory foam mattress
  • 58 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Annex Twin Room With Open-Air Bath And Mountain View

1 bedroom, premium bedding, down comforters, memory foam beds

Annex Twin Room With Open-Air Bath And Mountain View

Soundproofed rooms
Air conditioning
Heating
Blackout drapes/curtains
Down comforter
Memory foam mattress
  • Sleeps 2

View all photos for Annex Twin Room With Private Hot Spring Bath And Mountain View

1 bedroom, premium bedding, down comforters, memory foam beds

Annex Twin Room With Private Hot Spring Bath And Mountain View

Soundproofed rooms
Air conditioning
Heating
Blackout drapes/curtains
Down comforter
Memory foam mattress
  • Sleeps 2

View all photos for [Hakone View] Deluxe Twin (Floors 4F-5F), Non Smoking

1 bedroom, premium bedding, down comforters, memory foam beds

[Hakone View] Deluxe Twin (Floors 4F-5F), Non Smoking

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
HDTV
Blackout drapes/curtains
Memory foam bed
Down duvet
Soundproofed rooms
Air conditioning
Heating
Blackout drapes/curtains
Down comforter
Memory foam mattress
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for [Hakone View] Deluxe Twin (Floors 6F-8F), Non Smoking

1 bedroom, premium bedding, down comforters, memory foam beds

[Hakone View] Deluxe Twin (Floors 6F-8F), Non Smoking

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
HDTV
Blackout drapes/curtains
Memory foam bed
Down duvet
Soundproofed rooms
Air conditioning
Heating
Blackout drapes/curtains
Down comforter
Memory foam mattress
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for [Hakone View] Deluxe Twin (Floors 9F-11F), Non Smoking

1 bedroom, premium bedding, down comforters, memory foam beds

[Hakone View] Deluxe Twin (Floors 9F-11F), Non Smoking

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
HDTV
Blackout drapes/curtains
Memory foam bed
Down duvet
Soundproofed rooms
Air conditioning
Heating
Blackout drapes/curtains
Down comforter
Memory foam mattress
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for [Susono View] Deluxe Twin (Floors 9F-11F), Non Smoking

1 bedroom, premium bedding, down comforters, memory foam beds

[Susono View] Deluxe Twin (Floors 9F-11F), Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
HDTV
Blackout drapes/curtains
Memory foam bed
Down duvet
Soundproofed rooms
Air conditioning
Heating
Blackout drapes/curtains
Down comforter
Memory foam mattress
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for [Susono View] Deluxe Twin (Floors 6F-8F), Non Smoking

1 bedroom, premium bedding, down comforters, memory foam beds

[Susono View] Deluxe Twin (Floors 6F-8F), Non Smoking

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
HDTV
Blackout drapes/curtains
Memory foam bed
Down duvet
Soundproofed rooms
Air conditioning
Heating
Blackout drapes/curtains
Down comforter
Memory foam mattress
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for [Susono View] Deluxe Twin (Floors 4F-5F), Non Smoking

1 bedroom, premium bedding, down comforters, memory foam beds

[Susono View] Deluxe Twin (Floors 4F-5F), Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
HDTV
Blackout drapes/curtains
Memory foam bed
Down duvet
Soundproofed rooms
Air conditioning
Heating
Blackout drapes/curtains
Down comforter
Memory foam mattress
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for [Fuji View] Deluxe Twin (Floors 4F-5F), Non Smoking

1 bedroom, premium bedding, down comforters, memory foam beds

[Fuji View] Deluxe Twin (Floors 4F-5F), Non Smoking

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
HDTV
Blackout drapes/curtains
Memory foam bed
Down duvet
Soundproofed rooms
Air conditioning
Heating
Blackout drapes/curtains
Down comforter
Memory foam mattress
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for [Fuji View] Deluxe Twin (Floors 9F-11F), Non Smoking

1 bedroom, premium bedding, down comforters, memory foam beds

[Fuji View] Deluxe Twin (Floors 9F-11F), Non Smoking

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
HDTV
Blackout drapes/curtains
Memory foam bed
Down duvet
Soundproofed rooms
Air conditioning
Heating
Blackout drapes/curtains
Down comforter
Memory foam mattress
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for [Fuji View] Deluxe Twin (Floors 6F-8F), Non Smoking

1 bedroom, premium bedding, down comforters, memory foam beds

[Fuji View] Deluxe Twin (Floors 6F-8F), Non Smoking

8.8 out of 10
Excellent
(3 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
HDTV
Blackout drapes/curtains
Memory foam bed
Down duvet
Soundproofed rooms
Air conditioning
Heating
Blackout drapes/curtains
Down comforter
Memory foam mattress
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Adjoining Room, 6 rooms, Non Smoking

Adjoining Room, 6 rooms, Non Smoking | 1 bedroom, premium bedding, down comforters, memory foam beds

Adjoining Room, 6 rooms, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
HDTV
Down duvet
Premium bedding
Separate bedroom
Soundproofed rooms
Air conditioning
Heating
Blackout drapes/curtains
Down comforter
Memory foam mattress
  • 6 bedrooms
  • Sleeps 12
  • 12 Queen Beds

View all photos for Hakone side Main building special room triple Non-smoking

Fitness facility

Hakone side Main building special room triple Non-smoking

Soundproofed rooms
Air conditioning
Heating
Connecting rooms available
Blackout drapes/curtains
Down comforter
  • Sleeps 4

Triple Room With Mt Fuji Susono-View

Soundproofed rooms
Air conditioning
Heating
Blackout drapes/curtains
Down comforter
Memory foam mattress
  • Sleeps 3

View all photos for Mount Fuji side Main building special room triple Non-smoking

1 bedroom, premium bedding, down comforters, memory foam beds

Mount Fuji side Main building special room triple Non-smoking

Soundproofed rooms
Air conditioning
Heating
Connecting rooms available
Blackout drapes/curtains
Down comforter
  • Sleeps 4

View all photos for Two Queen Bed Fuji View Lower Floor

1 bedroom, premium bedding, down comforters, memory foam beds

Two Queen Bed Fuji View Lower Floor

Soundproofed rooms
Air conditioning
Heating
Blackout drapes/curtains
Down comforter
Memory foam mattress
  • Sleeps 2

View all photos for Two Queen Bed Fuji View Middle Floor

1 bedroom, premium bedding, down comforters, memory foam beds

Two Queen Bed Fuji View Middle Floor

Soundproofed rooms
Air conditioning
Heating
Blackout drapes/curtains
Down comforter
Memory foam mattress
  • Sleeps 2

View all photos for Two Queen Bed Hakone View Lower Floor

1 bedroom, premium bedding, down comforters, memory foam beds

Two Queen Bed Hakone View Lower Floor

Soundproofed rooms
Air conditioning
Heating
Blackout drapes/curtains
Down comforter
Memory foam mattress
  • Sleeps 2

View all photos for Two Queen Bed Hakone View Middle Floor

1 bedroom, premium bedding, down comforters, memory foam beds

Two Queen Bed Hakone View Middle Floor

Soundproofed rooms
Air conditioning
Heating
Blackout drapes/curtains
Down comforter
Memory foam mattress
  • Sleeps 2

View all photos for Two Queen Bed Hakone View Higher Floor

1 bedroom, premium bedding, down comforters, memory foam beds

Two Queen Bed Hakone View Higher Floor

Soundproofed rooms
Air conditioning
Heating
Blackout drapes/curtains
Down comforter
Memory foam mattress
  • Sleeps 2

View all photos for Two Queen Bed Susono View Lower Floor

1 bedroom, premium bedding, down comforters, memory foam beds

Two Queen Bed Susono View Lower Floor

Soundproofed rooms
Air conditioning
Heating
Blackout drapes/curtains
Down comforter
Memory foam mattress
  • Sleeps 2

View all photos for Two Queen Bed Susono View Middle Floor

1 bedroom, premium bedding, down comforters, memory foam beds

Two Queen Bed Susono View Middle Floor

Soundproofed rooms
Air conditioning
Heating
Blackout drapes/curtains
Down comforter
Memory foam mattress
  • Sleeps 2

View all photos for Two Queen Bed Fuji View Higher Floor

1 bedroom, premium bedding, down comforters, memory foam beds

Two Queen Bed Fuji View Higher Floor

Soundproofed rooms
Air conditioning
Heating
Blackout drapes/curtains
Down comforter
Memory foam mattress
  • Sleeps 2

View all photos for Two Queen Bed Susono View Higher Floor

1 bedroom, premium bedding, down comforters, memory foam beds

Two Queen Bed Susono View Higher Floor

Soundproofed rooms
Air conditioning
Heating
Blackout drapes/curtains
Down comforter
Memory foam mattress
  • Sleeps 2
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
1089 Higashitanaka, Gotemba, Shizuoka-ken, 412-0026

What's nearby

  • Gotemba Premium Outlets - 2 min drive - 2.3 km
  • Hakone Venetian Glass Museum - 14 min drive - 10.7 km
  • Ōwakudani - 19 min drive - 15.4 km
  • Hakone Kowakien Yunessun - 20 min drive - 15.4 km
  • Lake Ashi - 23 min drive - 13.5 km

Getting around

  • Gotemba Station - 18 min walk
  • Narita Intl. Airport (NRT) - 112 min drive

Restaurants

  • ‪さわやか - ‬10 min walk
  • ‪アラビカコーヒー - ‬12 min walk
  • ‪丸源ラーメン - ‬11 min walk
  • ‪マクドナルド - ‬9 min walk
  • ‪はま寿司 - ‬10 min walk

About this property

Mars Garden Wood Gotemba

Luxury resort near Gotemba Premium Outlets
Take advantage of an indoor mineral hot spring (onsen), a coffee shop/cafe, and a garden at Mars Garden Wood Gotemba. For some rest and relaxation, visit the hot springs/mineral springs or sauna, and indulge in a body treatment, aromatherapy, or hydrotherapy. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and Italian cuisine. Free in-room WiFi is available to all guests, along with a library and dry cleaning/laundry services.
You'll also enjoy perks such as:
  • Free self parking
  • Local cuisine breakfast (surcharge), hot springs on site, and a computer station
  • A 24-hour front desk, a porter/bellhop, and an elevator
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at Mars Garden Wood Gotemba offer comforts such as premium bedding and air conditioning, in addition to amenities like free WiFi and desk chairs.
Extra conveniences in all rooms include:
  • Memory foam beds and down comforters
  • Designer toiletries, toilets with electronic bidets, and shower/tub combinations
  • 32-inch HDTVs with digital channels
  • Refrigerators, children's slippers, and coffee/tea makers

Similar properties

Front of property

Dormy Inn Express Gotemba Hot Springs

  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning
9.4 out of 10, Exceptional, 552 reviews
The price is ₩131,718
₩144,892 total
Nov 24 - Nov 25
Dormy Inn Express Gotemba Hot Springs

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to 10:00 AM for a fee: JPY 4,840 for adults and JPY 3,630 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • イタリアン　フェニーチェ
  • カフェ　ヴェール・フイユ
  • 銀明翠　京会席
  • 銀明翠　鉄板焼

Things to do

  • Full-service spa
  • Hot springs
  • Library
  • Sauna

Family friendly

  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • On the boardwalk/promenade

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot/mineral springs
  • Hydrotherapy
  • In-room massages
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Sauna
  • Separate men/women areas in public bath

Accessibility

  • Elevator (31 inch wide door)

More

  • 12 floors
  • Banquet hall
  • Built in 2010
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 32-inch HDTV with digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 8 PM
Late check-in subject to availability
Minimum check-in age: 20

Check-out

Check-out before 10:00 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Check-out time is 11 AM for breakfast included bookings.
Breakfast is not included in the breakfast rates for children age 5 and under, and can be requested onsite for the listed child breakfast fee.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 5 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for local cuisine breakfast: approximately JPY 4840 for adults and JPY 3630 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
Children under 18 years old are not allowed in the spa without adult supervision
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Mars Garden
Mars Garden Wood
Mars Garden Wood Gotemba
Mars Garden Wood Hotel
Mars Garden Wood Hotel Gotemba
Mars Wood
Mars Garden Wood Gotemba Resort
Mars Garden Wood Resort
Mars Wood Gotemba Gotemba
Mars Garden Wood Gotemba Resort
Mars Garden Wood Gotemba Gotemba
Mars Garden Wood Gotemba Resort Gotemba

Frequently asked questions

Is Mars Garden Wood Gotemba pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Mars Garden Wood Gotemba?

As of Nov 8, 2025, prices found for a 1-night stay for 2 adults at Mars Garden Wood Gotemba on Dec 7, 2025 start from ₩211,325, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Mars Garden Wood Gotemba?

Self parking is free at this property.

What time is check-in at Mars Garden Wood Gotemba?

Check-in start time: 3 PM; Check-in end time: 8 PM. Late check-in is available during limited hours.

What time is check-out at Mars Garden Wood Gotemba?

Check-out is at 10:00 AM.

Where is Mars Garden Wood Gotemba located?

Situated on the boardwalk/promenade, this luxury resort is 0.7 mi (1.1 km) from Chichibunomiya Memorial Park and 1.4 mi (2.2 km) from Gotemba Premium Outlets. Fuji Bussharito Heiwa Park and Lake Higashiyama are also within 1 mi (2 km). Gotemba Station is 18 minutes by foot.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Mars Garden Wood Gotemba Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 503 out of 682 reviews
Rating 8 - Good. 148 out of 682 reviews
Rating 6 - Okay. 15 out of 682 reviews
Rating 4 - Poor. 8 out of 682 reviews
Rating 2 - Terrible. 8 out of 682 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kazuki

Liked: Cleanliness, amenities, property conditions & facilities
Clean everything, I loved the hotel. Hot spring was amazing.
Stayed 1 night in Nov 2025

10/10 Excellent

Einav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 1 night in Sep 2025

10/10 Excellent

Joerg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the pleasant stay.
Stayed 2 nights in Mar 2025

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice!

Spacious room for 3 of us!
Stayed 1 night in Jun 2025

8/10 Good

Chiu Ming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with quiet and clean room. Staff are polite and helpful.
Stayed 2 nights in Dec 2024

10/10 Excellent

Alla

Liked: Cleanliness, staff & service, property conditions & facilities
Magnificent view of Fuji-san, large rooms, exellent facilities
Stayed 3 nights in May 2023

10/10 Excellent

Liangjun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a fantastic hotel! I enjoyed the onsen!
Stayed 1 night in Apr 2024

10/10 Excellent

Sven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The family loved the activities at the hotel. So we're always looking forward to coming home in the evening after exploring Fuji Hakone area.
Stayed 3 nights in Aug 2024

10/10 Excellent

nasim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, friendly staff, spacious room and relaxing onsen experience l. Gorgeous view of mount Fuji from top floor.
Stayed 2 nights in Sep 2023

10/10 Excellent

Takahiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing garden and views of Mt Fuji
Stayed 1 night in May 2024

10/10 Excellent

Tze Sheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was wonderfully surprised from my recent stay at Mars Garden Wood Gotemba. It surpassed my expectations! I had booked it for its large room size and close proximity to Gotemba Premium Outlets. However, I was surprised by how nice the property was! I think it was recently facelifted which gave the place a clean and contemporary feel while retaining some traditional Japanese charm. We could see Mt Fuji from our room and the hotel has a dedicated viewing area on level 12. The grounds of the hotel were spectacular with a large pond and garden which felt so peaceful to take a stroll. Breakfast every morning was lavish and dinner at the teppanyaki restaurant was special with a night time fountain spectacle right beside. Thanks Mars Garden Wood for the wonderful stay!
Stayed 2 nights in Sep 2025

10/10 Excellent

Chantal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb room with a nice view on the Mount Fuji and a bath with natural heat water. And vert big shopping center with nice transportation. But very limited transportation ti Hakone.
Stayed 2 nights in Nov 2024

10/10 Excellent

Wai Yee Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great teppanyaki at 鉄板焼 - 銀明翠. Breakfast is awesome. Room is clean and big. Comprehensive amenities. Will stay again if I am at gotemba. Very near to outlet.
Stayed 2 nights in Nov 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service

Dated hotel in a quiet town near Mt Fuji

Spacious room because its a real dated hotel. Check in in the evening and the staff on shift were wonderful and friendly. But checking out in the morning 2 nights later, oh the staff were not friendly at all.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kheng Guan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gotemba, what a wonderful place to relax.

Fabulous! Pleasant staff. Nice onsen in house. Great view of Mount Fuji from our room. The breakfast at the hotel was superb. Close to many convenient stores and Gotemba Premium Outlets. Easy access from this hotel.
Stayed 2 nights in Jan 2024

10/10 Excellent

Ming San

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 3 nights in Jul 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kobe Stay

First time in Kobe. Nice hotel in the harbor. I stayed in a corner suite on the 9th floor. Had a great view of the harbor. Was nice to sit out on the deck at night and have a drink. The second morning staying a cruise ship pulled up right beside the hotel. It was so quiet you wouldn't even know they were coming in. Sitting on the 9th floor.I was the same height at the top of the ship. Was fun sipping morning coffee in my robe watching them come into port Good location 10 minutes walk from Kobe station. Everything is within walking distance.
Stayed 1 night in Apr 2025

8/10 Good

Hisayo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its more than my expectations 😊 just the staff pls be a lil more approachable
Stayed 1 night in Apr 2023

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Family of 4 found the rooms to be spacious, clean and could use an update. The location is 6 min walking distance to grocery store but the area has limited restaurants. The breakfast at the restaurant was a nice treat, the food was good. Staff and service are professional, helpful and speak English. We were looking forward to using the foot bath but unfortunately it was under maintenance. We frequented the public baths and enjoyed the spa amenities.
Stayed 3 nights in Nov 2023

10/10 Excellent

Wolfgang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a lovely place in Gotemba!! I am familiar with japanese Hospitality and Service Quality !! .. but the Gotemba Mars Garden jus topped whatever experience I had!! Lovely & friendly staff!!! .. large rooms (was in #507) with private hot spring tub, ALL clean as clean can be !! .. the men‘s public hot spring a sensation, the garden architecture just great, inspiring and good for a walk !!! … it is not the last time I was there!! Thanks!!
Stayed 3 nights in Sep 2024

8/10 Good

Hing Yu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent 2 nights on the Fuji view room with private hot spring, the room is spacious for 2 even for 4, the king size beds are excellent, pillows and blanket are top class, you can see the fuji mountain lying on bed if the weather allows, but unfortunately, 1 small building has blocked some part of it (very small portion), but u can go to the top floor shared area to take pictures with better angle ~ The private hot spring is nice with view of fuji mountain, but it takes time to accumulate hot water, its refreshing ~ the only compliant is that if you are not taking a taxi to the hotel, you will need to spend sometime finding the road or the entrance of the hotel ~ you may find convienient store around and a bus stop nearby which u can take free bus to outlet or a ride to other major area ~ 9/10 recommended ~
Stayed 2 nights in Jan 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Surprisingly spacious room just a short walk from the station
Stayed 1 night in Sep 2025

4/10 Poor

Eytan

Disliked: Cleanliness, staff & service
The staff were not helpful, and when asked for Sushi recommendations and sent us 20 minutes away to a low to medium quality place, whereas there were ample other restaurants nearby nearby. When asked to arrange a taxi for us, they stated that no taxis were available. They would not give us extra keys for the room, which is strange.
Stayed 1 night in Oct 2025

10/10 Excellent

Nhung

Liked: Staff & service, amenities, property conditions & facilities
Love this hotel. I will definitely comeback to stay at this hotel. Excellent service with lovely staffs
Stayed 2 nights in Sep 2025

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with pond and light show which really added to the experience. Helpful, friendly staff and large hotel room
Stayed 2 nights in Sep 2025