"We had a wonderful 6-day stay at LUX* Grand Gaube, and what stood out most was the exceptional level of service. The staff were consistently respectful, attentive and genuinely willing to go beyond what was expected to make our stay special.
The resort manager made a huge difference to our experience. We had an issue with our booking on arrival, but he did far more than simply resolve it. He made sure throughout our stay that we felt looked after and valued, including arranging a beautiful exclusive dinner on the beach.
The food was another highlight. Over six days, the menus never felt repetitive and there was always something new to try. Unlike many all-inclusive resorts where food is simply left out in large trays, there was a chef at almost every counter ensuring dishes were fresh, hot and properly presented. The chefs were also incredibly accommodating and often offered to prepare food outside the menu, while the bar staff happily tailored drinks to our tastes.
The all-inclusive offering was very extensive, with around 80–90% of the menu being part of the inclusion.
There were also many thoughtful touches throughout the resort, such as free sunscreen stations, brushes to remove sand after the beach, and beautifully designed Instagrammable spots.
Despite a difficult start with the booking, the way the wider team handled everything turned our stay into a genuinely memorable experience. Highly recommended and must visit."
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