“The room was clean like new one. Crew are fine and nice, breakfast was simple but good. Fireplce in the patio was nice. One thing is sound of the road is little bit loud.”
“Thank you.
This hotel gave me the worst experience ever.
I had my business expenses stolen from my laptop bag.
I checked out early in the morning with a colleague. I asked about a refund because I was checking out three days early, but they said no, so I started moving on to my next schedule. About an hour later, I realized I'd left my laptop bag behind, so I went back to get it. Until then, I was incredibly grateful.
When I received my bag back and checked its contents, I discovered the...
“Newer property so everything was clean and modern, but also very comfortable. All staff we encountered were friendly. Best hotel we've stayed in Grand Rapids.”
“Clean rooms, although area rugs do not get vacuumed. Found some pills on the carpet. Front desk super friendly. Breakfast restaurant delicious and friendly staff. Would highly recommend this hotel. ”
"Thank you.
This hotel gave me the worst experience ever.
I had my business expenses stolen from my laptop bag.
I checked out early in the morning with a colleague. I asked about a refund because I was checking out three days early, but they said no, so I started moving on to my next schedule. About an hour later, I realized I'd left my laptop bag behind, so I went back to get it. Until then, I was incredibly grateful.
When I received my bag back and checked its contents, I discovered the envelope containing the company travel expenses was missing. I went back to ask the staff, but the staff member who helped me check out and kept my bag repeatedly denied knowing anything. I couldn't understand how the money could have gone missing after only two hours.
I'm certain the hotel staff searched my bag. The zipper wasn't where I usually put it. I stayed at the hotel for over two weeks and was satisfied, but ultimately, I was deeply shocked by the worst experience I've ever had, and the lack of ethics and integrity among American hotel staff.
How can a customer search a bag they accidentally left behind?
I wanted to report it to the police, but my next appointment was so tight that I didn't have time to report it or complain about losing my money. I was a foreigner, my next appointment was urgent, and I was so angry.
I'll never forget the face of the employee who kept repeating, "I don't know.""
예, 환불받으실 수 있습니다. 대부분의 호텔 예약은 호텔의 취소 기한 전에 취소하는 경우 환불되며, 일반적으로 이 기한은 체크인 24~48시간 전입니다. 예약이 환불 불가인 경우에도 예약 후 24시간 이내에 취소하고 환불이 가능할 수도 있습니다. 검색 결과에서 전액 환불 가능 필터로 그랑빌의 유연한 호텔 특가 상품을 찾아보세요.
