The hotel was overbooked. When we arrived, there was a lobby full of angry guests. Most of them left, but the ones who stayed had to wait for over an hour past check in for a room that day had reserved. The hotel was horribly understaffed, and a new computer system made it impossible for the employee at the front desk to communicate with the maids and know which rooms were made available. After about 45 minutes, the girl at the front desk. Finally, I put up a sign explaining what was going on and physically walked the halls to find out which rooms were clean and ready to be assigned. After getting a room, the card keys did not work, which caused more weighting. There were also not enough maids for the size of the hotel. This made the employees that were there have to work faster and caused some oversights. Our room had a dog bone on the windowsill, and dried shampoo or conditioner in the bottom of the shower that caused a slip. The outside door to our room hall completely broke, which meant it's a hotel had compromise security at night. This hotel recently was purchased and is under new management. The new management, it's clearly made cuts and changes without considering the repercussion.
