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"Overall stay was ok - what made it better was the fact that we were Premier - and considered "special"....however i probably would not book this again. I wanted to make an honorable mention to Wanny at the premier reception desk - he was great in accommodating us to a better room. He truly helped us out! The rest of the staff specially in the buffet area looked like they were over it. They could be friendlier... they were NOT wanting to help or serve. One of the nights, we ran out of toilet paper and asked twice for it and no one ever came. We also had to ask twice for our room to be cleaned.. and again nothing. The kids club was good! my girls enjoyed going there in the afternoon. As premier we had access daily for free to The pirate ship waterpark - otherwise it was $10 per person per day... one good thing about the barcy club is that they do take the kids there once a day - so if you're not premier the kids would have access through the club. "

"Overall the property was great"

"This was my first time going on vacation and never leaving the resort, and it exceeded my expectations. Everything about the property is 10/10. I especially want to mention the amazing staff because they are incredibly friendly, helpful, and went out of their way to ensure my stay was enjoyable. I also loved that the entertainment team put on great shows every night. I will most definitely be returning to this property in the future. I almost didn’t check out 😂 Let this be your sign to book this resort, you won’t be disappointed."

"awesome hotel, private and beautiful"

"everything was great "

"No good"

"Just a heads up be prepared for hidden fees. Expedia showed about $234 extra, but it ended up being over $300, plus a $400 deposit that wasn’t mentioned before booking. We also thought breakfast was included, but it wasn’t. Food in San Juan is pretty expensive too, so just make sure you’re ready for that.”"

"Lo mejor de lo mejor "