2/10 Terrible
Jessie
Traveled with family
May 12, 2024
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Definitely STRONGLY suggest picking another hotel.
Had a really bad experience (and I’m not very picky). The first day I asked a staff member for a bottle of water (for my 2 year old) and was told NO. Then proceeded to go to every restaurant and heard NO. Then finally someone told me to go to guest services and I was advised to go to the casino.. when I got there they told me they didn’t have bottles of water. Went back to guest services and the person walked to the same bar and restaurant that previously told me they didn’t have and handed me two bottles (this took approximately 2hrs chasing after a water bottle).
I’ve been to make all inclusive resorts (Cancun, riviera maya, Brazil, Jamaica …) and had never seen such poor hygiene. I’ve read reviews prior to traveling (but I thought i wasn’t gonna be bothered ‘cuz it couldn’t be that bad’) WELLLLL it was THAT BAD!
Also, my two year old ended up in the hospital in DR for food poisoning/ bacterial infection because of this hotel.
I would NEVER suggest/ recommend this hotel and will definitely NEVER go back!
Jessie
Stayed 4 nights in May 2024