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"The exterior of the resort was wonderful but our room was terrible. There was water on the balcony that made it impossible to use the entire space. The furniture was old and outdated and every room, at the price I paid (way too much) should have a clean robe."

"This place was absolutely amazing, so accommodating. Staff is so hospitable. I did not want to leave. The rooms were very clean. 100/10 I would highly recommend! Will be visiting again."

"Viajé sola y sinceramente me sentí muy segura. Disfruté mucho mi viaje. Las facilidades del hotel y las atenciones del personal son excelentes."

"Overcrwded"

"I payed for a king bed and when I arrived at the property late with a baby our room had a 2 double beds. When we complain the resort told us they all booked and that its not their responsibility for the beds and that expedia is responsible. When i talked with an expedia agent on premises he told me he cannot do anything so we asked for an upgrade or some additional amenities.. he said he would get back to me and never did. Also, one night at dinner my husband was eating shrimp and a mussels shell pierced through his gum. He was bleeding and all the staff kept saying : “its just mussel shell”. Dismissing the severity of the injury. In a whole i was really not impressed with my stay and the way things were handled. I would like some kind of compensation for all of this or refund. "

"We did not have an ocean view but our room was still great. Staff is so friendly it’s unbelievable. Truly refreshing "

"Pools closed too early. Resort routinely smelled of sewage. Food was average. Rooms were great but a/c couldn’t keep up. Main ‘mall’ area was excellent. So much to see and shop. Room service was above average!"

"The room wasn’t very clean. The curtains were filthy. There was hair in the bathroom. No remote for the tv although we asked several times. Had to ask for washcloths. The food was terrible. I got food poisoning twice. "

"The facilities in the common areas (e.g., pools, lobby, restaurants, theater, etc.) were in very good condition; however, this is NOT the case for the guest rooms. The guest rooms lacked maintenance. (For example: the shower had only one door, so water splashed all over the floor outside the shower area when showering; the chrome on the bathroom faucets was worn.; one of the electrical outlet covers in the room was loose, and when I unplugged the cell phone chargers, the cover came off, leaving a hole in the wall; the shower gel and conditioner dispensers were loose, and one of them fell to the floor when I tried to use the gel; we asked the housekeeping staff to refill the dispenser because it was empty, but they never did; the air conditioning vent grille was loose all over; it looked like it was going to fall off at any moment; the door handle in one of the rooms was loose and fell off completely; we had to call to have it repaired; one of the curtains was partially torn at the top; the window in one of the rooms had shattered glass.... the mini-bar fridge sometimes dripped water..."