Greater Western Sydney, New South Wales hotel rooms at the Mantra

"Old rooms with stains on the lounge.needs a make over"

"Unfortunately was by electronic and the check in did not work this hotel needs to go back to have people doing check in "

"Not worth the money old cheap furniture bed from 80s feel every lump lounge from 70s more like 2star 100 a night place still cleanish and safe if had to stay in that area "

"Close to Olympic park. Nice room. Noise from adjoining room due to internal door. Loud talking and tv. Staff were great and dealt with our complaint"

"Needed a place for me and a group of friends to stay for the weekend. Our room was clean. The staff were friendly and helpful."

"Well "

"We had a 7 day stay we came for our daughter's Wedding - check in was easy, reception staff were lovely and helpful but when it came to our room it didn't take long before we were started to wonder as to when it was last cleaned?? everywhere we looked in our room it was covered in dust - skirting boards, top of fridge every piece of artwork, top of our bed, all around the toilet, we had cobwebs above our curtains, and the dryer filter was full. Our air conditioners weren't cooling the room properly we got told just to turn them down but on further inspection aircon filters were blocked full of dust. I spoke to the 2IC on Sun re: our concerns about our room (except for the aircons this we learnt at a later stage) We were given 2 options 1. They would do a thorough clean of the room the next day or 2. we could leave and go somewhere else; we told them that we would talk about it and let them know our decision the next morning. Our decision was to stay and for them to thoroughly clean the room. We left early the next morning off to do wedding shopping on our return the room had been made up but none of our room concerns had been done. I guess l had insulted them asking for a duster? no duster just both Managers. The manager seemed upset with us and made us feel bad for our complaint l explained our house isn't this unclean. And it wasn't just our room, the passageway just as dirty got told my room is my only concern. We left a day earlier with nothing from them,"

"The property is a bit old and tired. While the rooms are spacious, beds are comfortable and there are adequate amenities, the carpet in the bedroom is rippled (causing a trip hazard) and the bathroom is very outdated. Of particular concern was the black between the tiles in the bath shower and the fact that there are no robust grab rails while stepping in and out of the bath to shower."

"Was good"