Upon arrival we were told there was no shuttle service available and we would have to walk 15 min from the bus station in a heat advisory with our luggage. We were not able to secure an early check in so we walked around as they don’t have a real lobby. The small lobby they do have is extremely warm even with fans blowing. Here’s the juicy part, there is no where on the ad where it states the room is located away from where you check in. We had to walk some more up a hill through the town on cobblestone. The only decent part was they had a guy help with the luggage. Upon getting to the actual room, we were told there is NO ELEVATOR and we had to walk up 3 flights of stairs. For someone with previous knee injuries, this was not ideal. Getting into the room we sat on a hard as a wooden board couch, and although the building is old, it just wasn’t clean. It was quite dusty and we ended up wiping everything down. After 1 night we decided we could not keep hiking those stairs everyday of the trip. I went to the reception desk to inform them of all the issues and rather than an apology for their lack of transparency about the state of the property and the lack of amenities, I was met with constant argument. I checked out and requested a refund for the remaining days as we had to find another hotel and was told by them they could not do so. I had Expedia contact them and they doubled down. DO NOT STAY HERE! These people are dishonest and not helpful!
