โThe unkindness of the check-in counter was really bad. The heater was old and made so much noise that I couldn't sleep, the hotel floor was dirty and the staff was unfriendly to the point of not wanting to see it again. I rented 4 rooms and they all agree with me.โ
โWonderful pool area, the entrance of the Lodge was beautiful and it smelled fresh and inviting. The staff was friendly and the food was good. We will definitely be back. โ
โThe front deck person nicole was amazing, there was an issue with my booking that was made by the third party when booking. She took good care of me Hopefully the payment issue was resolved and i will not have to pay for the stay twice.โ
"DO NOT GO HERE. This place is infected with cockroaches. You will experience cockroaches in your bed when you wake up, crawling on you in your sleep. I went here to have some rest from exhausting work, and found a cockroach on the desk. I called the front desk and they said pest control is not available at 11PM, rooms are fully booked, and they do not have authority to give me a refund or any compensation. I tried to cope with the cockroach which I haven't found, and went to sleep at 1:30AM without getting into the sheets, which I could not trust anymore at that moment and didn't even turn off the lights. At 4:00AM, I felt something weird and woke up to see the cockroach on my bed. I immediately packed everything up and escaped from that room and went to the lobby only to hear that they don't have authority again. The manager, Gabe spoke to me on phone after 2 phone calls and I am still waiting for him to send me an e-mail about the compensation the hotel will give me. This was totally unacceptable, and i do not understand that it is taking this long for them to give a response for such a terrible experience. I need at least a full refund on this."
