I liked the fact that they lock their doors at 11pm until 6am which make you feel safe. Also I was able to take the bus to Chicago and ther3 are a lot of restaurants option near the hotel. Breakfast was also good with different option to choose from.
I didn't enjoy my stay because I booked a room with a King Size Bed and got a full-size bed instead. What made the situation even worse and very frustrating was being told by the staff members I dealt with that I don't know what a king size bed is. I felt being treated like an idiot.
They kept beverages available at all times- they didnโt tell you about them, but after the 1st day- you ask. They had free water in a cooler and on a shelf in the โpurchase snacksโarea, thatโs why I thought you needed to pay. They had complimentary cookies at certain times- didnโt know that either until my Dd told me she saw them & I asked. ( Also in the purchasing area, no signs.). Breakfast was hot & delicious, that staff talks to guests, I even spoke with the Chef. Very clean and multiple varieties of coffee & teas to choose. Housekeeper was nice and helpful to us. Definitely a place to return too!!
All of the staff were wonderful to work with. The room was spacious and clean. The hotel was in a wonderful location and worked perfect for our event. We have stayed at Hamptons before and they are always fantastic.
The first night due to bad weather our flight was delayed and I called the hotel to inform I will arrive after 1am. Still they cancelled my hotel and in the last moment gave us a dirty room not cleaned after last guests and all of the carpet( the floor) was WET! It was a horrible experience. Worst hotel ever. Next day 12 pm they changed and gave a different hotel but the room services were so poor. They wouldnโt give towels or water when asked for.
When we got into our room it looked great. However 5 minutes after letting our one year old crawl around while getting unpacked for the 3 days we were going to be there her knees and top of her feet were blackโฆ it was disgusting. We immediately went down and talked to the front desk lady and she didnโt really seem to care at all. Didnโt apologize or seem concerned. I thought this was a big problem. Our child should be able to crawl on the floor without getting dirty legs and feet. Very unsanitary and dirty. Found some hairs on the bed and bedding. Again the front desk didnโt seem to care much. Overall it was good but the hospitality and cleanliness was not good at all.
Horrible horrendous hotel trying to be classy but definitely not it. Had to wait 20 mins for a elevator to get to the 3 rd floorโฆ multiple times during our stay. Half the pool is openโฆ its the middle of summer why isnโt the outside open yet? And the hot tub i would run away from it was a horrible disgusting color we snuck in the pool from a random stair case to see how horrible it was with no one thereโฆ ewww i would run from this place there also very ignorant. We had 4 adults staying and we asked for extra stuff they gave two really flat pillows and a small blanket we ended up giving them what we brought. This was more of a hassle then a vacationโฆ also why has this location been 3 different names already