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The hotel is definitely a hidden gem! The rooms are a great size and by far the nicest I've stayed at in Guadalajara. We were upgraded to King suite and it did not disappoint. The Hotel was literally a 1 minute walk to Downtown and the area was most definitely safe. The staff was the best part!! From the check-in staff, security, servers and to our amazing bartender Abraham!!! We will definitely be back.

This is the best hotel in Guadalajara. The hotel is absolutely beautiful and the service is outstanding. Love everything about it. I usually stay at this hotel 3 to 4 times a year.

El hotel y las habitaciones son sumamente cómodas y el personal es muy amable. Se encuentra en un punto muy céntrico con fácil desplazamiento a Zona Centro, Zona Americana y los principales centros comerciales.

Always a lovely stay, great central location, accommodating staff.

Excellent place and the facility is pretty new and clean

Staff super helpful and accommodating rooms are comfortable property is blocks away from great restaurants as well as convenience stores, while offering 24 hr room service.

We have stayed at the Portobello several times. The room we stayed in this time seemed newly redone, I loved the room, mirrors, bathroom and bed was good too. It can get loud due to the traffic, but that’s Guadalajara. Their breakfast is pretty good with several options. It is walking distance to downtown. All in all we totally recommend the Portobello.

Great location in Colonia Americana just one block from Avenida Chapultepec and its many restaurants, bars, coffee shops etc. Very efficient front deck staff and friendly bellmen and housekeeping staff. Good restaurant with breakfast buffet.

Great location, and friendly staff.

The hotel is beautiful, excellent staff, and walking distance to many attractions.

Great experience. I really liked how nice the hotel and the food was. The staff is great and very friendly. I’ll definitely come back in the future. They honor their VIP perks from Expedia 10/10

Clean rooms

Todo muy bien el servicio del hotel el desayuno todo muy excelente

Fantastic hotel. The service was amazing, the facility is gorgeous, clean, and comfortable. The food in the restaurant is fantastic. The hotel is in a great part of town within walking distance to several great restaurants. Would definitely go there again.

Hotel is amazing great views of the city the only thing I was a little disappointed they never took me a fresh set of towels when I called the front desk that was the only bad thing. Overall great experience!