RedLevel at Gran Melia Palacio de Isora - Adults Only

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Luxury
5.0 star property
9.6

Exceptional

Serene island sanctuary with pools

Exclusive RedLevel accommodations create an intimate boutique experience within a larger luxury resort. Guests enjoy multiple pools and attentive service. Steps away, a beautiful beach and promenade await after indulging in exceptional meals at onsite restaurants.

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Red Level Junior Suite Ocean Partial View

A balcony with wicker furniture, a book, and a view of a pool and ocean.

Red Level Junior Suite Ocean Partial View

9.2 out of 10
Wonderful
(5 reviews)
  • Partial ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Red Level Junior Suite Front Ocean View with Whirlpool

A balcony with a view of the ocean, a pool, and a spa area with a bathtub and a sink.

Red Level Junior Suite Front Ocean View with Whirlpool

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Red Level, Villa, Private Pool

A swimming pool with lounge chairs and umbrellas, surrounded by palm trees and a gazebo.

Red Level, Villa, Private Pool

  • Garden view
  • 400 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Red Level Junior Suite Ocean Partial View with Whirlpool

A hotel room with a large window, a bed, a bedside table with a vase of flowers, and a view of a pool and palm trees.

Red Level Junior Suite Ocean Partial View with Whirlpool

  • Partial ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Red Level Junior Suite Large Terrace with Whirlpool

A hotel room with a large bed, a view of the outdoor area, and a dining table.

Red Level Junior Suite Large Terrace with Whirlpool

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 93 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Red Level Grand Suite

A balcony with a hot tub, a sofa, and a view of a resort with palm trees and buildings.

Red Level Grand Suite

  • Partial ocean view
  • 111 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Red Level Junior Sutie

A hotel room with a large bed, a dining area with two chairs, a table, and a view of palm trees.

Red Level Junior Sutie

10.0 out of 10
Exceptional
(1 review)
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Red Level Junior Suite Private Garden

A hotel courtyard with a pool, lounge chairs, and tropical plants.

Red Level Junior Suite Private Garden

  • Garden view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Red Level 2 Villas with Private Pool

A resort with a pool, lounge chairs, and thatched-roof gazebos.

Red Level 2 Villas with Private Pool

  • Garden view
  • 800 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed
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About the neighborhood

Located in Guia de Isora, RedLevel at Gran Melia Palacio de Isora - Adults Only is on the beach. While the natural beauty of Alcala Beach and Los Gigantes Beach can be enjoyed by anyone, those looking for an activity can check out Los Gigantes Marina. Looking to enjoy an event or a game while in town? See what's happening at Tenerife Top Training or Magma Art and Congress Centre. Kayaking and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with mountain biking and hiking/biking trails nearby. Visit our Guia de Isora travel guide
Map
Calle La Costa, s/n, Alcala, Guia de Isora, Tenerife, 38686

What's nearby

  • A coastal town with a beach, boats, and a mountainous backdrop.
    Tenerife Beaches
    10 min walk - 0.9 km
  • La Jaquita Beach
    2 min walk - 0.2 km
  • Alcala Beach
    3 min walk - 0.3 km
  • Centro Cultural Alcalá
    8 min walk - 0.8 km
  • Playa de Punta Blanca
    6 min drive - 2.7 km

Getting around

  • Tenerife South Airport (TFS)
    41 min drive

Restaurants

  • Nami
    6 min walk
  • Red Level Breakfast
    6 min walk
  • Pepi Vintage
    5 min drive
  • 3 Raices
    10 min walk
  • Toni's
    10 min walk

About this property

RedLevel at Gran Melia Palacio de Isora - Adults Only

  • Luxury hotel near Alcala Beach
  • Located close to Los Gigantes Marina and Los Gigantes Beach, RedLevel at Gran Melia Palacio de Isora - Adults Only provides 2 poolside bars, a beach bar, and a free daily manager's reception. Active travelers can enjoy Pilates, archery, and volleyball at this hotel. Treat yourself to hydrotherapy, a body wrap, or aromatherapy at Spa by Clarins, the onsite spa. At the 9 on-site restaurants, enjoy lunch, dinner, light fare, and local and international cuisine. Yoga classes and fitness classes are offered at the 24-hour gym; RedLevel at Gran Melia Palacio de Isora - Adults Only also has a rooftop terrace, shopping on site, and a coffee shop/cafe. In addition to a garden and a hair salon, guests can connect to free in-room WiFi.
  • Other perks include:
    • Heated pool along with cabanas, sun loungers, and pool umbrellas
    • Free self parking and valet parking
    • 2 outdoor tennis courts, an electric car charging station, and 3 outdoor pools
    • Express check-out, express check-in, and a nature reserve
  • Room features
  • All 110 rooms boast comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like pillow menus and laptop-compatible safes.
  • Other amenities include:
    • Designer toiletries, bidets, and hair dryers
    • 32-inch LCD TVs with premium channels
    • Wardrobes/closets, recycling, and electric kettles

All inclusive details

  • All-inclusive room rates at RedLevel at Gran Melia Palacio de Isora - Adults Only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • All buffet and à la carte meals, snacks, and select beverages included
    • Premium alcoholic beverages included
    • In-room minibar (non-alcoholic beverages included)

Land activities

    • Fitness facilities
    • Volleyball

Lessons/classes/games

    • Aerobics
    • Yoga

Entertainment

    • Onsite entertainment and activities
    • Onsite live performances

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Onsite parking available only on request
  • Free covered self parking on site
  • Free valet parking on site
  • Limited onsite valet and self parking

Food and drink

  • 2 poolside bars
  • 5 bars/lounges
  • 9 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • L´Olio Trattoria & Pizza
  • La Terrasse
  • Le Bistrot Provencal
  • Nami Asian Bistro
  • Oasis Mediterranean

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • 3 outdoor padel courts
  • 3 outdoor pools
  • Archery
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Heated pool
  • Library
  • Piano
  • Pilates classes
  • Segway rentals/tours
  • Shopping
  • Tennis lessons
  • TV in common areas
  • Volleyball
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 12,917 square feet of conference space
  • 14 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • On the boardwalk/promenade
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2008
  • Lifeguards
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite premium channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 80 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children younger than 16 are not allowed at this adults-only property; all guests 16 and older are welcome
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

  • Pet fee: EUR 80 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 16 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
Guests under 16 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does RedLevel at Gran Melia Palacio de Isora - Adults Only have a pool?

Yes, this property has 3 outdoor pools. Pool types include heated pools.

Is RedLevel at Gran Melia Palacio de Isora - Adults Only pet-friendly?

Yes, this property allows dogs (limit 2 total). There's a fee of EUR 80 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at RedLevel at Gran Melia Palacio de Isora - Adults Only?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at RedLevel at Gran Melia Palacio de Isora - Adults Only?

Check-out is at noon.

Are there all-inclusive benefits at RedLevel at Gran Melia Palacio de Isora - Adults Only?

Some rate plans available at this hotel are all-inclusive.

Where is RedLevel at Gran Melia Palacio de Isora - Adults Only located?

Located in Guia de Isora, this beachfront hotel is on the boardwalk/promenade,steps from Alcala Beach, and within 6 mi (10 km) of Los Gigantes Marina and Los Gigantes Beach.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

RedLevel at Gran Melia Palacio de Isora - Adults Only Reviews

9.6

Exceptional

9.6

Cleanliness

8.6

Location

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 325 out of 412 reviews
Rating 8 - Good. 64 out of 412 reviews
Rating 6 - Okay. 17 out of 412 reviews
Rating 4 - Poor. 4 out of 412 reviews
Rating 2 - Terrible. 2 out of 412 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Staff and calm atmosphere
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Nice clean room with front ocean view
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely resort in a wonderful location. Very easy to get around the island via car so highly recommend a rental. The resort is quite nice, peaceful and relaxing with very good restaurants.
Stayed 7 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very good with lots assistance with several issues during our stay,would definitely recommend
Stayed 9 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Adult only Redlevel area felt like a small hotel but with benefits of large luxury hotel. Lots of great pools.
Stayed 7 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and great location, not too many rules and regulations so you can just get on and enjoy your holiday on your terms. Highly recommend.
Stayed 7 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great selection of restaurants. Red Level is definitely worth the extra money. We will absolutely return
Stayed 7 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility and super helpful staff. Love them
Stayed 3 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Red level staff … absolutely magnificent … they were helpful and responsive to all my needs and questions. I really want to come back as this was one of the experiences of a lifetime.
Stayed 5 nights in Dec 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You will be staying in a section of a large resort. Your room may well be in amongst the all-inclusive families. Not an issue for us but if you are expecting exclusive adults only, then this is not the place for you. If you are expecting 5 star luxury, then this is not it. Don't spend money on a "premium/luxury" sunbed, the system felt like a scam, the service was terrible. We enjoyed sitting in the sun, we enjoyed breakfast and our room but anything app or service related ended up being met with impending dread. We were called many times by the manager to check we were ok after we wrote a complaint but it was all very awkward. We ended up ordering food for delivery from a place in the next village on two nights, the best food we had all week! They commented to us how bland the food was in the hotel without any prompting from us so it obviously has a reputation. I would suggest staying somewhere smaller that cares about the customer experience more.
Stayed 7 nights in Mar 2026
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Amenities
Resort grounds and room size/cleanliness were fabulous, everything else was below average. Pool staff would not take an order - no service to save their lives, rather talk amongst themselves and would get upset when you'd walk to the bar to order - this resort could double/triple profits overnight if they learned and charged for service. I paid Red Level to escape kids and to relax - my ocean view room was over the Italian kitchen and other amenities downstairs, could hear loud noises, banging and yelling until 1-2 AM each evening. The high-end restaurant at Red Level was horrid! If you want to overpay for fluffy bite size crap you are in luck...just don't waste your time no matter how they market the experience. Americans - this is primarily a Spanish/Brit facility. The grounds are NOT huge they are adequate and simple to move throughout, the food is bland, most of the buffet are cold cuts and things you just won't eat (stewed tomatoes, cabbage salads etc... evenings they cooked steaks but still don't have a clue how to prepare (even with their chef hats on) the major option was would you like a sprinkle of salt on that? Make sure to bring an electrical converter to charge phones etc as everything is European. Nice hotel but really frustrating atmosphere when trying to relax and escape normal everyday issues.
Stayed 6 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and hotel
Stayed 5 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grounds and surrounding areas very well maintained. The rooms need a deep clean and the furnishings need some attention. Area rug old and frayed. Bottom of doors and walls look worn. Bathrooms need a deep clean.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic holiday, beautiful property, spotless, very attentive Red Level staff (thank you Leila, you really made a difference for our holiday). I highly recommend this resort, one of the best experiences we’ve had!
Junior suite with jacuzzi and see view red level - pic from our balcony
The jacuzzi - really great watching sunsets sipping champagne
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Hotel, amazing stay
Stayed 4 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Second time here, better than the first.
Stayed 6 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent quite facility in a big hotel.
Stayed 6 nights in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and fantastic staff. Food was genuinely outstanding. Breakfast was a highlight having been served by the most friendly and welcoming staff only to be beaten by Gabriella in the Italian restaurant whose warmth and attention to detail were exemplary
Stayed 3 nights in May 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful everything
Stayed 7 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second stay at the Red Level and we weren’t disappointed. The level of customer service throughout the hotel is exemplary, the grounds are immaculate, the cuisine varied and first class and the accommodation and housekeeping excellent. If I could sum this hotel up in five words - “A little bit of paradise”.
Stayed 4 nights in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property with a nice public beach and promenade right outside. Friendly staff, great food, good drinks, nice room, incredible views. Can’t ask for much more. Great way to spend the weekend, or a week. My one and only complaint were that the light switches in the room were difficult to operate at times.
Stayed 3 nights in May 2023
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We have stayed RedLevel at Gran Melia Palacio de Isora on 4 occasions now going back to 2016 but to be honest Gran Melia need to up their game if this is "flag ship" "Red Level" offering as the hotel is now looking quite tired and the rooms are needing a complete rework now. Not good frankly and still quite expensive. The room was not very clean, the furniture in the room was in poor condition with doors that don't close on wardrobes and drawers that stick. The bathroom was very tired and not clean in places. The restaurants offered poor quality food that is sold as high end dining at a high price. One meal was inedible. We ate out of the hotel for the rest of the holiday at local restaurants and paid far less with very good quality. I don't mind paying for great quality food but this was far from it. Sun beds around the red level pool and in the red level garden were dirty and in poor condition in some cases.Overall very disappointing. Gran Melia just lost a good customer.
Stayed 10 nights in May 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zimmergeruch war gewöhnungsbedürftig.Schöne Poolanlage
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
酒店环境好，卫生服务设施齐全，舒适度
Stayed 5 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Tutto perfetto. Un letto comodissimo, una doccia fantastica, personale all’altezza. Sono stati 4 giorni indimenticabili! Grazie Red Level!
Stayed 4 nights in Apr 2024