Gulf of Mexico, hotel rooms at the Highgate Independent

"Great "

"My room flooded from the shower and the a/c didn’t get cold. Heard that this was a great hotel but from my experience I can’t say the same. "

"Overall, the experience here was fair/okay. A few things I was not pleased with was: 1) toilet running, I had to keep lifting valve in tank to shut it off, did bring to hotel attention, sent someone to check it out 2) Cable sucked, very limited channels, no movie channel, one channel had no sound. 3) Wanted to lay out by pool, but only 2 lounge chairs and both were occupied. Told mgmnt, said they would look into it. 4) Had asked for 2 towels 2nd day, never got them. Management and front desk were receptive and pleasant. Room was okay, clean, no other issues. Breakfast was nice but instead of waffles I think they should do pancakes. "

"It was great! The location was good - could walk across the street to the beach. And the shuttle service was awesome - took us to and from the airport and to and from downtown! The room was cute and the restaurant was a little pricey but easy and all foods the kids liked 😊"

"This is a high-volume hotel that feels “tired” and overdue for renovation, aside from a few areas like the conference section. The hallways are dim, carpeting is worn, elevator buttons don’t light up, etc. Despite charging a $35 resort fee, if you want to actually "beach it" for a few hours, a beach chair comes with a $29 rental fee. In our room, the outlets were loose and unreliable for charging, and the toilet continued running for a couple of minutes after flushing. There was no hair dryer (we did get one), and the bathroom didn’t feel particularly clean, with a stained vanity. It's overpriced and dated. On the positive side, the gym is bright and well-equipped, though it needs better ventilation —it was uncomfortably hot. The staff, however, were friendly and professional. I'm not a Starbucks fan so I was delighted there was a Dunkin directly across the street that opened at 5:30 am."

"First of all - the hotel staff. Every one of them was super sweet, always with a BIG smile and super proactive - if they noticed you looking like something was on your mind or you needed anything they were there to offer help before you ever needed to ask. I honestly don't think I opened a lobby door for myself all week! They were always ahead of our needs. We booked the Presidential Suite but upon arriving realized that while it was HUGE and BEAUTIFUL it wasn't a great match for us and they effortlessly moved us to a Bourbon facing loft suite with a giant balcony. And seriously without any drama - just done! The concierge was amazing! The elevators, while old, were never a wait and were really smooth and fast. The location was PERFECT for us - it's been about 6 years since last visiting New Orleans and this place hit that sweet spot of being right on Bourbon, but down at the slower, quieter end - you got all the fun people watching and music but a little less intense. Bed was super comfy. We missed the GIANT spa tub in the original room but it was still worth the move to a Bourbon balcony room! Again - all about the staff - day and night they were all amazing! Oh and between the wooden shutters and the heavy pullback drapes the noise from Bourbaon was minimal. I was expecting it to be loud - and prepared for it - but it honestly wasn't! A hundred great restaurants, jackson square, the Marigny all within an easy short walk - this hotel was PERFECT for us!"

"The staff was amazing - friendly and so very helpful. Kudos to every single one of them. The room was quiet except for a bit of noise on the weekend, to be expected. We walked everywhere. All in all, a perfect place to stay and thank you for your hospitality!"

"A special thanks to the Manager Jose for his attention for the special wishes for a birthday celebration. This is very much appreciated. Also, thank you to the ladies at the front reception for some complimentary needs."

"The resort is nice however the infrastructure is showing its age. The elevators acted up with one not stopping on our floor even when floor button lit. It took two tries up and down before it opened on the ground floor and we walked up. That elevator was down for maintenance the next day. We were offered an upgrade to a beach view suite with Juliette balcony. It was a beautiful view and suite was clean and comfortable. However the sliding door to open the balcony was extremely hard to open & close with the handle very loose. We ended up not opening. Bathroom plumbing was showing age. The only deal breaker was the elevator. Otherwise it was a nice stay."