Hai Phong, Hai Phong Municipality hotel rooms at the Independent

"The staff were awesome! The hotel was very clean and well maintained. It was their first anniversary. The massage we had at the spa was wonderful. A new hotel with a great breakfast buffet, we stayed 2 weeks and tried all we could, including dim sum. The hotel was located on a Main Street near lots of shops and restaurants. Special mention to Dat at reception that spoke great English and made several recommendations and Trang at the restaurant for her hospitality and great smile when we came down for meals. "

"Good location. Worth 3+ stars property Some small things are not at top conditions"

"Great view from room, but this hotel charged for every little thing, including water for the room, pool tables in lounge, other games for kids, hotel shuttle to/from town. Need to leave a deposit in order to charge to the room at all. Overcharging for room service. Only one restaurant open at a time. Lights that wouldn't turn off in one room - staff solved the problem by cutting the wire to the light altogether. Not all that many options for hotels on Cat Ba, so this looked good comparatively, but it did not live up to the rating. "

"Great staff. Room very clean, bed comfortable with quality linen. Very short walk into Catba Town."

"Staff was super friendly and helpful. Breakfast was delicious. Understand English very well. The only issue was with the water pressure in the bathroom an the hot water. We didn't t ask for help just kind of blundered through with it I’m sure they would have helped if we had asked "

"Staff were great and very helpful. Room could have been better and No TV. Is not close to town which is fine but it forces you to rent a bike to get around or get a cab. Overall experience, good. "

"Room was clean, front desk was cheerful. She was able to help organizing a taxi, renting scooters. Location was superb, beautiful large windows that opened. Breakfast was average. "

"This hotel is top end. The service is world class and the desk folks speak english. If I could give it 8 stars I would. There 3 Resteraunt's on site and a spa. The rooms were excellent size, w marble everything. You will not be disappointed coming here."

"The staff were very kind and helpful. "