All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 47 out of 77 reviews" "
10 - Excellent
47
Rating 8 - Good. 22 out of 77 reviews" "
8 - Good
22
Rating 6 - Okay. 7 out of 77 reviews" "
6 - Okay
7
Rating 4 - Poor. 0 out of 77 reviews" "
4 - Poor
0
Rating 2 - Terrible. 1 out of 77 reviews" "
2 - Terrible
1
9.0/10
Cleanliness
9.4/10
Staff & service
8.6/10
Amenities
8.8/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
10/10 Excellent
Christine
Traveled with group, Traveled with partner, Traveled with family
We had a wonderful stay here as a group of 12 adults! The hotel staff were some of the friendliest I’ve ever encountered and the hotel was so lovely and cosy. The breakfast selection was excellent, and we enjoyed the extensive bar menu on multiple evenings. Many of our party loved the pool area too to relax and escape from the hot humidity. Would definitely recommend this hotel to any traveler.
Christine
Stayed 4 nights in Apr 2024
Response from Ms. Anh on Apr 29, 2024
We truly appreciate your beautiful words. We hope to welcome you to our hotel next time. Thank you for choosing us!
We arrived early and our room was ready. Thank you
Kim
Stayed 1 night in Mar 2024
Response from Thomas Pham - Hotel Manager on Apr 15, 2024
Dear Mr/ Mrs. Kim,Thank you very much for your feedback on Expedia with the score 10 points out of 10, we would very appreciate your kind support and your comments will be used be Hotel Manegement for the purpose continually improving our service to our future guest.After all, we do wish you happy and wealthy always. We hope to welcome you back in the nearest day to serve you with our best services again.Have a nice day and please do not hesitate to contact us for assistance whenever you manage to return.Your sincerely,From Manoir Des Arts Hotel Team with love!
It is very good quality and worth it …
Very charming architecture …
Leo
Stayed 3 nights in Mar 2024
Response from Thomas Pham - Hotel Manager on Apr 15, 2024
Dear Mr/ Mrs. Leo,Thank you very much for your feedback on Expedia with the score 10 points out of 10, we would very appreciate your kind support and your comments will be used be Hotel Manegement for the purpose continually improving our service to our future guest.After all, we do wish you happy and wealthy always. We hope to welcome you back in the nearest day to serve you with our best services again.Have a nice day and please do not hesitate to contact us for assistance whenever you manage to return.Your sincerely,From Manoir Des Arts Hotel Team with love!
10/10 Excellent
Jane
Oct 26, 2023
Jane
Stayed 1 night in Oct 2023
Response from Thomas Pham - Hotel Manager on Apr 15, 2024
Dear Mr/ Mrs. Jane,Thank you very much for your feedback on Expedia with the score 10 points out of 10, we would very appreciate your kind support and your comments will be used be Hotel Manegement for the purpose continually improving our service to our future guest.After all, we do wish you happy and wealthy always. We hope to welcome you back in the nearest day to serve you with our best services again.Have a nice day and please do not hesitate to contact us for assistance whenever you manage to return.Your sincerely,From Manoir Des Arts Hotel Team with love!
Response from Thomas Pham - Hotel Manager on Apr 15, 2024
Dear Mr/ Mrs. Tam,Thank you very much for your feedback on Expedia with the score 10 points out of 10, we would very appreciate your kind support and your comments will be used be Hotel Manegement for the purpose continually improving our service to our future guest.After all, we do wish you happy and wealthy always. We hope to welcome you back in the nearest day to serve you with our best services again.Have a nice day and please do not hesitate to contact us for assistance whenever you manage to return.Your sincerely,From Manoir Des Arts Hotel Team with love!
2/10 Terrible
Wang Pi Li Lee
Sep 15, 2023
Wang Pi Li Lee
Stayed 3 nights in Sep 2023
10/10 Excellent
Haruna
Aug 28, 2023
Haruna
Stayed 3 nights in Aug 2023
Response from Thomas Pham - Hotel Manager on Apr 15, 2024
Dear Mr/ Mrs. Haruna,Thank you very much for your feedback on Expedia with the score 10 points out of 10, we would very appreciate your kind support and your comments will be used be Hotel Manegement for the purpose continually improving our service to our future guest.After all, we do wish you happy and wealthy always. We hope to welcome you back in the nearest day to serve you with our best services again.Have a nice day and please do not hesitate to contact us for assistance whenever you manage to return.Your sincerely,From Manoir Des Arts Hotel Team with love!
Nice comfortable hotel close to the city services. Like that a piano was available for me to play
christopher
Stayed 5 nights in Nov 2022
Response from Thomas Pham - Hotel Manager on Apr 15, 2024
Dear Mr/ Mrs. Christopher,Thank you very much for your feedback on Expedia with the score 8 points out of 10, we would very appreciate your kind support and your comments will be used be Hotel Manegement for the purpose continually improving our service to our future guest.After all, we do wish you happy and wealthy always. We hope to welcome you back in the nearest day to serve you with our best services again.Have a nice day and please do not hesitate to contact us for assistance whenever you manage to return.Your sincerely,From Manoir Des Arts Hotel Team with love!
Response from Thomas Pham - Hotel Manager on Apr 15, 2024
Dear Mr/ Mrs. Lan,Thank you very much for your feedback on Expedia with the score 10 points out of 10, we would very appreciate your kind support and your comments will be used be Hotel Manegement for the purpose continually improving our service to our future guest.After all, we do wish you happy and wealthy always. We hope to welcome you back in the nearest day to serve you with our best services again.Have a nice day and please do not hesitate to contact us for assistance whenever you manage to return.Your sincerely,From Manoir Des Arts Hotel Team with love!
Response from Thomas Pham - Hotel Manager on Apr 15, 2024
Dear Mr/ Mrs. Christopher,Thank you very much for your feedback on Expedia with the score 10 points out of 10, we would very appreciate your kind support and your comments will be used be Hotel Manegement for the purpose continually improving our service to our future guest.After all, we do wish you happy and wealthy always. We hope to welcome you back in the nearest day to serve you with our best services again.Have a nice day and please do not hesitate to contact us for assistance whenever you manage to return.Your sincerely,From Manoir Des Arts Hotel Team with love!
It was a very pleasant and happy stay. The hotel is run like a family concern. Highly recommended.
DERRICK
Stayed 2 nights in Jun 2020
Response from Manoir Des Arts Team on Dec 5, 2020
Dear valued guests,
It is pleasure for us to read your every single words, and it is happy to know that you have a pleasant stay at our hotel.
We hope to have a chance welcome you back at your "home".
Sincerely,
Location is good for this property. It is about 55 minutes to
craig
Stayed 1 night in Jan 2020
Response from Christian Nguyen - Room Division Manager on Jan 31, 2020
Dear Mr Craig,
Greeting from Manoir Des Arts Hotel! Thank you very much for your feedback. It is wonderful to know that you enjoy our service during the time. It will be your encouragement to us to continue serve customers better. Thank you very much from myself and our team!
Warm regards,
Christian Nguyen - Room Division Manager
I highly recommend to stay at the Manoir des Arts hotel conveniently located in the center of Haiphong. The hotel has been nicely remodelled and kept the charm of a French old colonial style. The team is constantly looking at giving you the best and attentive services. The breakfast is amazing and offer you either the traditional Vietnamese cuisine or the European way. If you want to visit Halong Bay, it's a good idea to stay at this hotel and join Got ferry harbour to board a cruise for Lan Ha bay or visit Cat Ba island.
Alinh
Stayed 2 nights in Nov 2019
Response from Christian Nguyen - Room Division Manager on Dec 28, 2019
Dear Mr Alinh,
Greetings from Manoir Des Arts! We sincerely thank you for taking your time in reviewing our hotel being good service in Haiphong city. We are delighted to hear your feedback and that you enjoyed every moments of your stay at Manoir Des Arts hotel. It is really very encouraging and motivating to our staff who are on the job to make our guests happy and satisfied during their stay. Once again on behalf of the whole team of Manoir Des Arts hotel I thank you very much and look forward to welcome you back. Sincerely, Christian Nguyen- Room Division Manager
Superb hotel!
Rooms were excellent and service could not have been better. All the staff were so helpful, efficient and friendly.
Outdoor pool is small but really nice and was never busy.
Simon
Stayed 1 night in Oct 2019
Response from Christian Nguyen - Room Division Manager on Oct 16, 2019
Dear Mr Simon, Greetings from Manoir Des Arts! We sincerely thank you for taking your time in reviewing our hotel being good service in Haiphong city. We are delighted to hear your feedback and that you enjoyed every moments of your stay at Manoir Des Arts hotel. It is really very encouraging and motivating to our staffs who are on the job to make our guests happy and satisfied during their stay. Once again on behalf of the whole team of Manoir Des Arts hotel I thank you very much and look forward to welcome you back. Sincerely, Christian Nguyen - Room Division Manager
Response from Manoir Des Arts Hotel on Aug 9, 2019
Dear Valuable Guest,
Thank you very much for staying with us! Lovely to hear your feedback and your enjoyable our service. We will try more and more to bring value to the customers. We are waiting for welcoming you back in the near future .
Besy regards,
Nguyen Hoai Nam - Room Division Manager
Very nice hotel in a lovely old building. Tastefully furnished. Nice big bed. Helpful staff.
The room window looked directly onto a wall less than 1 meter away, which was a shame.
Paul
Stayed 1 night in Jun 2019
Response from Manoir Des Arts Hotel on Jul 5, 2019
Dear ,
Thank you very much for your feedback! We are very appreciated that. We will work with the points. We will also change bathroom equipments and hope you will see different in your next stay. Thank you very much! Best Regards,
Christian Nguyen - Room Division Manager
We needed a hotel so we could catch the nearby morning ferry over to Cat Ba Island. Excellent location...short taxi ride to ferry port. The outdoor pool area was very nice with Frank Sinatra playing in the background. Room included breakfast which was convenient just before our ferry ride. All and all a beautiful hotel.
Steven
Stayed 1 night in May 2019
Response from Manoir Des Arts hotel on Jun 13, 2019
Dear Mr Steven, Greetings from Manoir Des Arts! We sincerely thank you for taking your time in reviewing our hotel being good service in Haiphong city. We are delighted to hear your feedback and that you enjoyed every moments of your stay at Manoir Des Arts hotel. It is really very encouraging and motivating to our staff who are on the job to make our guests happy and satisfied during their stay. Once again on behalf of the whole team of Manoir Des Arts hotel I thank you very much and look forward to welcome you back. Sincerely, Nguyen Hoai Nam - Room Division Manager
Old style luxury and really friendly staff. Great location
Neil
Stayed 7 nights in Apr 2019
Response from Nguyen Hoai Nam - Room Division Manager on Jun 13, 2019
Dear Mr Neil,
Greetings from Manoir Des Arts! We sincerely thank you for taking your time in reviewing our hotel being good service in Haiphong city. We are delighted to hear your feedback and that you enjoyed every moments of your stay at Manoir Des Arts hotel. It is really very encouraging and motivating to our staff who are on the job to make our guests happy and satisfied during their stay. Once again on behalf of the whole team of Manoir Des Arts hotel I thank you very much and look forward to welcome you back.
Sincerely,
We very much enjoyed our 2 day stay at Manoir Des Arts Hotel, which is located in central Haiphong. The staffs were very warm and welcoming, the hotel was well presented with good facilities and breakfast was really nice! There are many nice places to eat around (the staffs recommended us good local places), cafes to enjoy Vietnamese coffee and Tam Bac lake is close for a nice evening stroll.
Verified traveler
Stayed 2 nights in Nov 2018
Response from Manoir Des Arts Hotel on Dec 5, 2018
Dear Sir/Madam, Thank you so much for such beautiful review for our property. We would love to have other chances to serve you again in the future. Best wishes for you, Management
Helpful staff. Clean facilities and room. Excellent location.
John
Stayed 1 night in Sep 2018
Response from Manoir Des Arts Hotel on Oct 3, 2018
Dear Mr. John, Thank you so much for such beautiful review for our property. We would love to have other chances to serve you again in the future. Best wishes for you, Management
Haiphong is a stopover on the way to Cat Ba or Halong bay, and if you intend to stop this hotel is an excellent choice. Great pool, faded grandeur with imperial leanings. The staff are excellent and the bed comfy. A lovely place to spend the night we found great coffee, ate well and had a lovely walk around the lake. It's a quiet city for Vietnam, not a lot to buy do relax by the pool.
Alan
Stayed 2 nights in Sep 2018
Response from Michael on Sep 25, 2018
Dear Mr. Alan,
Thank you so much for such beautiful review for our property. We would love to have other chances to serve you again in the future.
Best wishes for you,
Management
The hotel is new and clean. Worth to stay there. Everything was great. I will definitely come back.
Dai
Stayed 1 night in Jun 2018
Response from Manoir Des Arts Hotel on Jun 14, 2018
Thanks for your responds. Your comment is the best way for us to develop. Hope to see you again in our hotel and show you better features that our hotel serve.
Sincerely,
Manoir Des Arts Hotel
10/10 Excellent
Son Hung
Feb 15, 2024
Son Hung
Stayed 1 night in Feb 2024
Response from Thomas Pham - Hotel Manager on Apr 15, 2024
Dear Mr/ Mrs. Son Hung,Thank you very much for your feedback on Expedia with the score 10 points out of 10, we would very appreciate your kind support and your comments will be used be Hotel Manegement for the purpose continually improving our service to our future guest.After all, we do wish you happy and wealthy always. We hope to welcome you back in the nearest day to serve you with our best services again.Have a nice day and please do not hesitate to contact us for assistance whenever you manage to return.Your sincerely,From Manoir Des Arts Hotel Team with love!
Response from Thomas Pham - Hotel Manager on Apr 15, 2024
Dear Mr/ Mrs. Takehiro,Thank you very much for your feedback on Expedia with the score 10 points out of 10, we would very appreciate your kind support and your comments will be used be Hotel Manegement for the purpose continually improving our service to our future guest.After all, we do wish you happy and wealthy always. We hope to welcome you back in the nearest day to serve you with our best services again.Have a nice day and please do not hesitate to contact us for assistance whenever you manage to return.Your sincerely,From Manoir Des Arts Hotel Team with love!
8/10 Good
sze ying
Business traveler
Aug 19, 2023
Liked: Cleanliness, staff & service
服務貼心,周邊飲食購物方便
sze ying
Stayed 3 nights in Aug 2023
Response from Thomas Pham - Hotel Manager on Apr 15, 2024
Dear Mr/ Mrs. Sze Ying,Thank you very much for your feedback on Expedia with the score 8 points out of 10, we would very appreciate your kind support and your comments will be used be Hotel Manegement for the purpose continually improving our service to our future guest.After all, we do wish you happy and wealthy always. We hope to welcome you back in the nearest day to serve you with our best services again.Have a nice day and please do not hesitate to contact us for assistance whenever you manage to return.Your sincerely,From Manoir Des Arts Hotel Team with love!
Response from Thomas Pham - Hotel Manager on Apr 15, 2024
Dear Mr/ Mrs. Kazuo,Thank you very much for your feedback on Expedia with the score 8 points out of 10, we would very appreciate your kind support and your comments will be used be Hotel Manegement for the purpose continually improving our service to our future guest.After all, we do wish you happy and wealthy always. We hope to welcome you back in the nearest day to serve you with our best services again.Have a nice day and please do not hesitate to contact us for assistance whenever you manage to return.Your sincerely,From Manoir Des Arts Hotel Team with love!
Response from Thomas Pham - Hotel Manager on Apr 15, 2024
Dear our Valued Guest,Thank you very much for your feedback on Expedia with the score 8 points out of 10, we would very appreciate your kind support and your comments will be used be Hotel Manegement for the purpose continually improving our service to our future guest.After all, we do wish you happy and wealthy always. We hope to welcome you back in the nearest day to serve you with our best services again.Have a nice day and please do not hesitate to contact us for assistance whenever you manage to return.Your sincerely,From Manoir Des Arts Hotel Team with love!
Response from Thomas Pham - Hotel Manager on Apr 15, 2024
Dear Mr/ Mrs. Masaki,Thank you very much for your feedback on Expedia with the score 8 points out of 10, we would very appreciate your kind support and your comments will be used be Hotel Manegement for the purpose continually improving our service to our future guest.After all, we do wish you happy and wealthy always. We hope to welcome you back in the nearest day to serve you with our best services again.Have a nice day and please do not hesitate to contact us for assistance whenever you manage to return.Your sincerely,From Manoir Des Arts Hotel Team with love!
Response from Thomas Pham - Hotel Manager on Apr 15, 2024
Dear Mr/ Mrs. Linh,Thank you very much for your feedback on Expedia with the score 10 points out of 10, we would very appreciate your kind support and your comments will be used be Hotel Manegement for the purpose continually improving our service to our future guest.After all, we do wish you happy and wealthy always. We hope to welcome you back in the nearest day to serve you with our best services again.Have a nice day and please do not hesitate to contact us for assistance whenever you manage to return.Your sincerely,From Manoir Des Arts Hotel Team with love!
Response from Kevin Tuan - General Manager on Aug 28, 2020
Dear Valued Guest,
Thank you very much for staying with us!
Lovely to hear your feedback and your enjoyable our service. We will try more and more to bring value to the customers.
We are waiting for welcoming you back in the near future.
Best regards,
Very classical feeling, especially for the stand lamp with purple gauze
Charlie
Stayed 2 nights in Aug 2020
Response from Kevin Tuan - General Manager on Aug 28, 2020
Dear Valued Guest,
Thank you very much for staying with us!
Lovely to hear your feedback and your enjoyable our service. We will try more and more to bring value to the customers.
We are waiting for welcoming you back in the near future.
Best regards,
예상하지 못했던 멋진 호텔이었습니다.
물론 좋은 후기를 많이 보고 예약을 했습니다. 하지만 기대이상의 서비스와 숙소를 경험했습니다.
너무 일찍 도착해서 짐을 보관하려 방문했는데, 체크인 해주었으며, Welcome Drink 도 아주 훌륭했습니다.
SUJONG
Stayed 1 night in Jul 2020
Response from Thomas Pham - Hotel Manager on Apr 15, 2024
Dear Mr/ Mrs. Sujong,Thank you very much for your feedback on Expedia with the score 10 points out of 10, we would very appreciate your kind support and your comments will be used be Hotel Manegement for the purpose continually improving our service to our future guest.After all, we do wish you happy and wealthy always. We hope to welcome you back in the nearest day to serve you with our best services again.Have a nice day and please do not hesitate to contact us for assistance whenever you manage to return.Your sincerely,From Manoir Des Arts Hotel Team with love!
Response from Christian Nguyen - Room Division Manager on Feb 20, 2020
Dear Valued Guest,
Thank you very much for staying with us! Lovely to hear your feedback and your enjoyable our service. We will try more and more to bring value to the customers. We are waiting for welcoming you back in the near future.
Best regards,
8/10 Good
Nguyen
Traveled with family
Jan 29, 2020
Nguyen
Stayed 1 night in Jan 2020
Response from Christian Nguyen - Room Division Manager on Jan 31, 2020
Dear Mr Nguyen,
Thank you so much for taking time to review us on expedia.com.
We always try our best to improve our service quality and we are looking forward to serving you soon.
Best Regards,
6/10 Okay
Verified traveler
Traveled with family
Jan 14, 2020
Liked: Cleanliness, staff & service
Verified traveler
Stayed 1 night in Dec 2019
Response from Christian Nguyen - Room Division Manager on Jan 31, 2020
Dear Valuable Guest,
Thank you for your feedback! We will do our best for your satisfaction next time.
Best regards
Chỉnh sửa
Xóa
Response from Manoir Des Arts Management on Nov 2, 2019
Dear Mr SooYeol,
Greetings from Manoir Des Arts! We sincerely thank you for taking your time in reviewing our hotel being good service in Haiphong city. We are delighted to hear your feedback and that you enjoyed every moments of your stay at Manoir Des Arts hotel. It is really very encouraging and motivating to our staff who are on the job to make our guests happy and satisfied during their stay. Once again on behalf of the whole team of Manoir Des Arts hotel I thank you very much and look forward to welcome you back.
Sincerely,
Christian Nguyen - Room Division Manager
너무 잘 쉬다가 왔어요 또 이용하고 싶은 좋은 호텔입니다.
하이퐁에 가면 또 이용할 생각 입니다.
Zam
Stayed 1 night in Oct 2019
Response from Christian Nguyen - Room Division Manager on Oct 14, 2019
Dear Mr Zam,
Greeting from Manoir Des Arts Hotel! Thank you very much for your feedback. It is wonderful to know that you enjoy our service during the time. It will be your encouragement to us to continue serve customers better. Thank you very much from myself and my team! Warm regards,
Christian Nguyen - Room Division Manager
Response from Christian Nguyen - Room Division Manager on Sep 12, 2019
Dear Valued Guest,
Thank you so much for taking time to review us.
Your nice comment is really a special gift to start our new working day. I will share to all of our staffs to motivate them trying their best.
We wish you a good day and look forward to welcoming you back soon.
Best Regards,
Both location and service are good , room is small but clean
yi
Stayed 2 nights in Sep 2019
Response from Nguyen Hoai Nam - Room Division Manager on Sep 11, 2019
Dear Mr./Ms. Yi,
Thank you very much for staying with us! Lovely to hear your feedback and your enjoyable our service. We will try more and more to bring value to the customers. We are waiting for welcoming you back in the near future.
Best regards,
Response from Manoir Des Arts Hotel on Sep 5, 2019
Dear Valuable Guest, Thank you very much for staying with us! Lovely to hear your feedback and your enjoyable our service. We will try more and more to bring value to the customers. We are waiting for welcoming you back in the near future . Best regards, Nguyen Hoai Nam - Room Division Manager
하롱베이 크루즈 가려고 1박예약했는데 생각지못하게 태풍이와서 크루즈 취소되는 바람에 1박을 더 예약했어요. 체크아웃날에 비행기가 결항되었다는 사실을 접하고 발을 동동 구르고있는데 직원들이 다 모여서 정보찾아주고 방법까지 다 알려주셔서 다른 도시로 이동하여 비행기탔습니다. 너무너무 친절하고 고객일에 발벗고 나서주셔서 감동받았습니다
Jihye
Stayed 1 night in Jul 2019
Response from Manoir Des Arts Hotel on Aug 7, 2019
Dear Ms Jihye,
Greetings from Manoir Des Arts! We sincerely thank you for taking your time in reviewing our hotel being good service in Haiphong city. We are delighted to hear your feedback and that you enjoyed every moments of your stay at Manoir Des Arts hotel. It is really very encouraging and motivating to our staff who are on the job to make our guests happy and satisfied during their stay. Once again on behalf of the whole team of Manoir Des Arts hotel I thank you very much and look forward to welcome you back .
Sincerely,
Nguyen Hoai Nam - Room Division Manager
Response from Manoir Des Arts Hotel on Aug 9, 2019
Dear Valuable Guest,
Thank you very much for staying with us! Lovely to hear your feedback and your enjoyable our service. We will try more and more to bring value to the customers. We are waiting for welcoming you back in the near future .
Warm regards,
Nguyen Hoai Nam - Room Division Manager