Verified review
2/10 Terrible
Abbas
Apr 11, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my worst hotel experience I have ever had. Most of the problems were related to the hotel staff. We couldn't find anybody at the reception desk during our stay. During check-in, we waited for an hour at the reception for the receptionist to arrive. I didn't see the traditional hotel welcome and check-in procedure at this hotel. They only gave us the room card and that was it.
The room was very uncomfortable. The bed was not suitable for couples; it was a double bed, but we didn't feel comfortable on it. In the room, we couldn't find a kettle, tea set, phone to contact reception, or slippers, which are usually available in most hotels. Another thing I didn't like about this hotel was the room temperature. Even though the electricity was working and the weather was standard spring weather, the room was very cold and didn't warm up. The only thing I can mention about cleanliness is the floor, which wasn't as clean as in other hotels we have stayed in.
Although the hotel is located in the heart of Reeperbahn, the room wasn't too noisy because of the windows. However, every single movement from the corridor felt like it was happening in the room.
The hotel doesn't offer breakfast, but during check-out, you can have coffee at the reception. However, I don't recommend it because it was the worst-tasting coffee I have ever had.
During check-out, a lot of guests were waiting for the receptionist in order to complete their check-out:)
Stayed 1 night in Apr 2024