When I booked a three-night stay at Novera Aparthotel, I was told that I would get an email with a link to check in online. First after writing to them I got the link. However, upon arriving at the hotel, it was completely unclear how to gain entry. Fortunately another guest informed me that I hadn’t actually checked in yet and needed to do so then and there and he also let me into the elevator. Outside my room I was required to use an app to unlock the door. I tried, but couldn’t get it to work. I had to call Novera, and finally managed to open the door. The entire check-in experience was extremely stressful.
When I arrived at the hotel the following afternoon, the app I needed for entry suddenly stopped working! I had to call Novera again and was let into the elevator and my room. I found myself stuck there with my belongings, unable to leave for fear that I wouldn’t be able to get back in. Noverta promised to call me back, but they never did. When I called them I was told that the system suddenly had changed, and I now required a code to enter the hotel. It all felt completely unprofessional. I was on my way to a concert and needed to head out; I wouldn’t be back until around 1:00 AM. I didn´t know whether I would be able to get back into my room, or if I would end up stranded on the street in the middle of the night, without a place to sleep or my luggage. I had no choice but to pack my things and leave. This was one of the worst hotel experiences of my life!