โThe staff were very friendly and welcoming. Everything was clean and there was so many food place close by. When I come back to Virginia, Iโll gladly stay here again ! โ
โI am very pleased with this hotel. I was satisfied during this trip, and I was satisfied when I visited a few years ago. The hotel is quiet and clean. I had a good feeling of managing all the facilities.โ
โMy daughter, wife, and I enjoyed our stay in this hotel. The room was spacious, and clean, However, on the 2nd day of our stay, the room was not clear, especially on the floor although housemaid cleaned up. The shampoo and conditioners were not refilled, and I needed to go to the front desk and asked them. The staff, especially, Jill, Anthony, and Marvin always showed their warm and kind smile, although the fatty, black woman at the front desk didn't. The swimming pool wan not big, and the...
โClean, quiet and comfortable beds. The hotel is near great. food and shopping. Front desk Staff was professional and courteous. Cleaning staff was okay. Kitchen staff needs to be more attentive to the buffet. Customers had to continually request items to be replenished.
Breakfast was provided but ran out of key items (waffle mix) each morning. Food station was replenished but took a little time.โ
"The reception is really unfriendly. My flight was at 6 a.m. Since it was an international flight, I needed to leave about 3 hours before, so I asked for a shuttle at about 3:30 a.m. the next day when I was checking in. They said the shuttle wasn't available and told me to take taxi or uber. The first shuttle is at 4:30. I chose this hotel in hotels.com because it said an airport shuttle was available. Then you should have announced that matter. In the end, the lift cost $17, so I went at 3:34 to the airport (it took 4 min) and found out that the airline counter opens at 4:30. It turns out that the airline counter opens at 4:30, so it seemed like I could have taken the shuttle after all. Then it would have been good if you gave me that information. The reason why the shuttle service starts at 4:30. Also, there was no one at the counter at 3 o'clock so I had to self check out, but I don't think I would have been embarrassed if I had simply given the information when checking in."
