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Grand Cititel Hanoi Hotel & Spa

4.0 star property
Hotel with a full-service spa, 8-minute walk to Hoan Kiem Lake

Choose dates to view prices

Grand Cititel Hanoi Hotel & Spa offers a peaceful retreat in central Hanoi with in-room WiFi. Just steps from Hoan Kiem Lake's cultural attractions, the hotel's standout feature is its exceptionally helpful staff, enhancing the stay experience.
VIP Access

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Room service

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  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Superior Double Room

Superior Double Room | Premium bedding, pillowtop beds, in-room safe, desk

Superior Double Room

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Soundproofed
Air conditioning
Dining table
Flat-screen TV
Pillowtop bed
Premium bedding
Blackout drapes/curtains
Private bathroom
Soundproofed rooms
Air conditioning
Dining table
Blackout drapes/curtains
Pillowtop mattress
Premium bedding
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, pillowtop beds, in-room safe, desk

Deluxe Double Room

7.6 out of 10
Good
(5 reviews)

Highlights

Soundproofed
Air conditioning
Dining table
Flat-screen TV
Pillowtop bed
Premium bedding
Blackout drapes/curtains
Private bathroom
Soundproofed rooms
Air conditioning
Dining table
Blackout drapes/curtains
Pillowtop mattress
Premium bedding
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite City View Room

Suite City View Room | Premium bedding, pillowtop beds, in-room safe, desk

Suite City View Room

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Dining table
Flat-screen TV
Premium bedding
Pillowtop bed
Blackout drapes/curtains
Soundproofed rooms
Air conditioning
Free cribs/infant beds
Dining table
Blackout drapes/curtains
Pillowtop mattress
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Premium bedding, pillowtop beds, in-room safe, desk

Deluxe Twin Room

Soundproofed rooms
Air conditioning
Dining table
Blackout drapes/curtains
Pillowtop mattress
Premium bedding
  • Sleeps 2

View all photos for Grand Deluxe Room

Grand Deluxe Room | City view

Grand Deluxe Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Dining table
Flat-screen TV
Premium bedding
Pillowtop bed
Blackout drapes/curtains
Soundproofed rooms
Air conditioning
Free cribs/infant beds
Dining table
Blackout drapes/curtains
Pillowtop mattress
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Twin Room

Suite Twin Room | Premium bedding, pillowtop beds, in-room safe, desk

Suite Twin Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Dining table
Flat-screen TV
Premium bedding
Pillowtop bed
Blackout drapes/curtains
Soundproofed rooms
Air conditioning
Free cribs/infant beds
Dining table
Blackout drapes/curtains
Pillowtop mattress
  • 26 sq m
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe Twin Room

Deluxe Twin Room | Premium bedding, pillowtop beds, in-room safe, desk

Deluxe Twin Room

Highlights

Soundproofed
Air conditioning
Dining table
Flat-screen TV
Pillowtop bed
Premium bedding
Blackout drapes/curtains
Private bathroom
Soundproofed rooms
Air conditioning
Dining table
Blackout drapes/curtains
Pillowtop mattress
Premium bedding
  • 22 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Grand Deluxe Room

Grand Deluxe Room | Street view

Grand Deluxe Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Dining table
Flat-screen TV
Premium bedding
Pillowtop bed
Blackout drapes/curtains
Soundproofed rooms
Air conditioning
Free cribs/infant beds
Dining table
Blackout drapes/curtains
Pillowtop mattress
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Luxury Studio Suite

Luxury Studio Suite | Premium bedding, pillowtop beds, in-room safe, desk

Luxury Studio Suite

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Dining table
Flat-screen TV
Premium bedding
Pillowtop bed
Blackout drapes/curtains
Soundproofed rooms
Air conditioning
Free cribs/infant beds
Dining table
Blackout drapes/curtains
Pillowtop mattress
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite City View Room

Premium bedding, pillowtop beds, in-room safe, desk

Suite City View Room

Soundproofed rooms
Air conditioning
Dining table
Blackout drapes/curtains
Pillowtop mattress
Premium bedding
  • Sleeps 2

View all photos for Suite Twin Room

Premium bedding, pillowtop beds, in-room safe, desk

Suite Twin Room

Soundproofed rooms
Air conditioning
Dining table
Blackout drapes/curtains
Pillowtop mattress
Premium bedding
  • Sleeps 2

View all photos for Grand Deluxe Twin Room

Premium bedding, pillowtop beds, in-room safe, desk

Grand Deluxe Twin Room

Soundproofed rooms
Air conditioning
Dining table
Blackout drapes/curtains
Pillowtop mattress
Premium bedding
  • Sleeps 2

Studio Luxury Suite

Soundproofed rooms
Air conditioning
Dining table
Blackout drapes/curtains
Pillowtop mattress
Premium bedding
  • Sleeps 3

View all photos for Grand Deluxe Double Room

Premium bedding, pillowtop beds, in-room safe, desk

Grand Deluxe Double Room

Soundproofed rooms
Air conditioning
Dining table
Blackout drapes/curtains
Pillowtop mattress
Premium bedding
  • Sleeps 2

View all photos for Superior Double Room

Premium bedding, pillowtop beds, in-room safe, desk

Superior Double Room

Soundproofed rooms
Air conditioning
Dining table
Blackout drapes/curtains
Pillowtop mattress
Premium bedding
  • Sleeps 2

View all photos for Deluxe Double Room

Premium bedding, pillowtop beds, in-room safe, desk

Deluxe Double Room

Soundproofed rooms
Air conditioning
Dining table
Blackout drapes/curtains
Pillowtop mattress
Premium bedding
  • Sleeps 2

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About the neighborhood

Map
13B Tong Dan, Hoan Kiem District, Hanoi

What's nearby

  • Hanoi Opera House - 3 min walk - 0.3 km
  • Hoan Kiem Lake - 7 min walk - 0.6 km
  • Thang Long Water Puppet Theatre - 10 min walk - 0.9 km
  • Hanoi Old Town Night Market - 13 min walk - 1.2 km
  • St. Joseph's Cathedral of Hanoi - 15 min walk - 1.3 km

Getting around

  • Hanoi Long Bien Station - 2 min drive
  • Noi Bai Intl. Airport (HAN) - 23 min drive

Restaurants

  • ‪The Hudson Rooms - ‬3 min walk
  • ‪Circle K Trần Quang Khải - ‬1 min walk
  • ‪Backstage - ‬3 min walk
  • ‪VOU CF 18B Tông Đản - ‬1 min walk
  • ‪Café Yến - ‬3 min walk

About this property

Grand Cititel Hanoi Hotel & Spa

Upscale hotel near Hoan Kiem Lake
Hanoi Opera House and St. Joseph's Cathedral of Hanoi are located near Grand Cititel Hanoi Hotel & Spa, which provides dry cleaning/laundry services, a bar, and a 24-hour gym. Indulge in a hot stone massage, a manicure/pedicure, and aromatherapy at the onsite spa. The on-site restaurant, The Shii Kitchen, offers breakfast, lunch, and dinner. Free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and a 24-hour business center are available to all guests.
You'll also enjoy perks such as:
  • A roundtrip airport shuttle (surcharge), an elevator, and tour/ticket assistance
  • A front-desk safe, massage treatment rooms, and a reception hall
  • A 24-hour front desk, 1 meeting room, and concierge services
  • Guest reviews speak highly of the breakfast, central location, and helpful staff
Room features
All 98 rooms boast comforts such as premium bedding and laptop-friendly workspaces, as well as perks like free WiFi and desk chairs. Guest reviews speak positively of the clean rooms at the property.
Other amenities include:
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with hydromassage showers and designer toiletries
  • 43-inch flat-screen TVs with cable channels
  • Daily housekeeping, desks, and desk chairs

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 30 km
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Cruise terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Shii Kitchen

Things to do

  • 24-hour gym
  • Full-service spa

Family friendly

  • Dining table
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Conference center (538 square feet of space)
  • Meeting room

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Elevator (39 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels

Food and drink

  • Dining table
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the cruise terminal and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for VND 700000.0 per day

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 500000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: VND 500000 (one-way), (up to 18 years old)
  • Rollaway bed fee: VND 700000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property

Property is also known as

Grand Cititel Hotel
Grand Cititel Hanoi
Grand Cititel
Cititel Hanoi & Spa Hanoi
Grand Cititel Hanoi Hotel
Grand Cititel Hanoi Hotel Spa
Grand Cititel Hanoi Hotel & Spa Hotel
Grand Cititel Hanoi Hotel & Spa Hanoi
Grand Cititel Hanoi Hotel & Spa Hotel Hanoi

Frequently asked questions

Is Grand Cititel Hanoi Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Cititel Hanoi Hotel & Spa?

Grand Cititel Hanoi Hotel & Spa doesn't offer parking.

What time is check-in at Grand Cititel Hanoi Hotel & Spa?

Check-in begins at 2 PM. Late check-in is available during limited hours.

What time is check-out at Grand Cititel Hanoi Hotel & Spa?

Check-out is at noon.

Does Grand Cititel Hanoi Hotel & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 500000 per vehicle applies.

Where is Grand Cititel Hanoi Hotel & Spa located?

Located in Old Quarter, this spa hotel is within a 5-minute walk of Ly Thai To Park and Hanoi Opera House. Hoan Kiem Lake and Hanoi Old Town Night Market are also within 15 minutes. Hanoi Long Bien Station is 22 minutes by foot and Hanoi Railway Station is 28 minutes.

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Grand Cititel Hanoi Hotel & Spa Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 288 out of 354 reviews
Rating 8 - Good. 47 out of 354 reviews
Rating 6 - Okay. 12 out of 354 reviews
Rating 4 - Poor. 2 out of 354 reviews
Rating 2 - Terrible. 5 out of 354 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

ILYA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel will outstanding buffet breakfast. Close to all the attractions, yet pretty quiet once you are inside.
Stayed 3 nights in Oct 2025

10/10 Excellent

Satoko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in the heart of Hanoi! The location is great and makes it easy to get anywhere. The room is nice and comfortable with everything you need, and the young staff are very friendly.
Stayed 1 night in Oct 2025

10/10 Excellent

Dorota

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good. Very nice service, friendly.
Stayed 4 nights in Oct 2025

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 4 nights in Aug 2025

10/10 Excellent

Eric Kiam Cheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel to stay

Please note that you have to walk an alley into the hotel lobby. Great location and not so quiet room as we can learn people talking outside.
Stayed 4 nights in May 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel for the value. Quiet yet central location
Stayed 3 nights in Oct 2024

10/10 Excellent

Ian Hargrave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, superb service in all aspects, from Alex and his team at reception, buffet breakfast and service there through to daily room cleaning service. Within walking distance to almost all major attractions around the lake
Stayed 1 night in Mar 2025

8/10 Good

MARIJATI

Liked: Cleanliness, property conditions & facilities
Good location. Satisfiying breakfast. But inflexible checkin and checkout time.
Stayed 1 night in May 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel was perfect. It was close to all the attractions I wanted to see, but also quiet enough to get a good night's sleep.
Stayed 1 night in May 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel offered excellent value for money. The price was very reasonable for the quality of the accommodations.
Stayed 1 night in May 2024

10/10 Excellent

Hong

Liked: Cleanliness, staff & service, property conditions & facilities
All staff are very nice and helpful.
Stayed 4 nights in Oct 2024

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff are super helpful
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great stay in central location with walking distance to many places in Hanoi. Staff is very friendly and speaks well English. Nice rooms, breakfast is good and the hotel has a small gym - recommend to stay here!
Stayed 2 nights in Jun 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was amazing! There was a wide variety of delicious food to choose from.
Stayed 1 night in May 2024

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast great. Friendly staff.
Stayed 2 nights in Apr 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at this hotel. The staff was friendly and accommodating, the room was clean and comfortable, and the location was perfect for exploring the city. The breakfast was also delicious, with a wide variety of options. I would highly recommend this hotel to anyone visiting the area.
Stayed 1 night in Mar 2024

10/10 Excellent

Nayeema

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ms Helena was a great help and accommodating, very friendly staff that made my trip unforgetable .
Stayed 1 night in Mar 2024

10/10 Excellent

Santanu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hospitality

My stay at the hotel was an absolute delight, particularly due to the exceptional hospitality that provided warmth
Stayed 1 night in May 2024

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Culinary Delight

The food at this hotel's restaurant is outstanding. The breakfast buffet was delicious
Stayed 1 night in May 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfect for my city break. The location was central and convenient, the room was comfortable and clean, and the staff was friendly and helpful. The breakfast was delicious and set me up for a day of exploring. I would definitely recommend this hotel to others.
Stayed 1 night in Mar 2024

10/10 Excellent

Brett George

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value for the $$$. We have to travel back through Hanoi on our way to Danang and will stay here again. The hotel is in a banking and corporate area, so there are police everywhere. A ten minute walk to the Hipster/yuppie area.
Stayed 4 nights in May 2025

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything excellent
Stayed 1 night in Oct 2024

10/10 Excellent

Santanu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable

Comfortable bed, lots of fruit for breakfast, super friendly receptionist.
Stayed 1 night in May 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is quiet and a short walk from the shops. It’s easy to get a taxi, and the staff are happy to help. The hotel looks small from outside but has plenty of room inside, good for groups. You’ll take nice pictures there, and the breakfast has lots of fruit.
Stayed 1 night in Jun 2024

10/10 Excellent

Ivy Ai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was perfect for business travel. They support printing service, business center was open 24/7 with large table to work on. Hope will be back for the next trip.
Stayed 1 night in Mar 2024