"Good breakfast. Nice clean room.
Wood have been great service, if the told us, it was posible to get coffeemaker at the room when We checket in👍
And some of the hotel was Closer during day and after 22. Needed a placer We all 4 were Abel to sit. "
"OK accommodation, but too expensive for what it is. Strange policies with 10am checkout and €10 per hour to extend - no towels at pool (you have to rent a bag with towels for €5). Breakfast was good. But all in all it should be cheaper."
"This is one of the best hotels that I have stayed. It has plenty of character. The staff are fantastic, the hotel is spotless. The resturant is very good. Should I return to Wernigerode, I will be staying here."
"The concierge seemed very annoyed to help us, especially when we didn't know German. He kept throwing up his hand and said no English and I don't know. I tried to use a translator app but he didn't want to use it..instead he asked the guests behind us to translate. It felt very unwelcoming and uncomfortable. It was a shocking experience for us. We have never experience such an inappropriate interaction before. It left a bad impression for us. This is not the best hotel to visit if you don't speak German or want friendlier service. "