Hayward Flight Tours

When we first checked in the man that was helping us wasn’t helpful at all we asked him about the parking and all he said was “Well it’s $50 a night.” We didn’t care about the price. We just wanted to find where the parking structure was and all he said was go around the building. Then once we got to our room, everything was nice and clean, but the TV didn’t work it would glitch and it would take forever to load when we were trying to sign up for the Wi-Fi. We were having trouble so we went downstairs to see if we could get some help from the staff and all they said was give it an hour, it should work and the Wi-Fi never worked. So we were there for 2 1/2 days with no Wi-Fi. The front desk employee, Safan, was very rude and not helpful when asking to help find our room. Lastly, no free parking. It is $50 for one night of parking and $60 if you want valet per night. Would never stay here again.

Staff was very helpful, check in was quick, complementary breakfast was top notch as good as you could hope. Rooftop bar is really nice. Would stay here again.