하트 오브 잉글랜드 아파트

“The rooms were well prepared and clean. Location was very convenient for our needs during the stay. ”

“The check in instructions were a little confusing. Also the apartment is not that great given the price and the area. You could get a better room at the premier hotel”

“Received an email around 3 hours before we were due to check in the booking had been cancelled. We were en-route. Called the number on the email (which was a third party - not Hotels.com). Advised the booking had been cancelled due to 'maintenance' and to contact Hotels.com directly make an alternative booking. Attempted to contact Hotels.com but could not get to speak to a human being to make an alternative booking. We were left high and dry!”

“The accommodation/facilities are in need of improvement/upgrade/repair. Microwave supplied (good) but no microwaveable cooking dishes; no suitable knives in the cutlery only sharp knives; can-opener would be useful; pots/pans comprised two frypans and one saucepan but no lid(s). Kitchen tap unit spins as you use it. Plug in sink does not seal - you had to run water continually to wash dishes. One kitchen light flickers then goes off - poor overall kitchen lighting. Fridge was off when we arrived...

“Main front door doesn't shut, there was a bed missing. And the only parking space was taken up by a van that looked like it had been there for years”