하트 오브 잉글랜드 아파트

“Really felt at home in this lovely flat. Was perfect for our needs. Beautiful outlook onto the river. Clean, peaceful and well equipped.”

“We booked the apartment in August 2023 so the family could attend a music event which was local to apartment. On the day of Travel 26th April 2024 the booking was cancelled via email.. No phone call to warn us but an alternative 30+ miles away was offered in the email. Unfortunetly many other people have fallen fowl to this sort of approach due to many hotels being sold out and high prices starting to appear due to both the music event and a Wolves home football game. Many hotels coming back up...

“The check in instructions were a little confusing. Also the apartment is not that great given the price and the area. You could get a better room at the premier hotel”

“Received an email around 3 hours before we were due to check in the booking had been cancelled. We were en-route. Called the number on the email (which was a third party - not Hotels.com). Advised the booking had been cancelled due to 'maintenance' and to contact Hotels.com directly make an alternative booking. Attempted to contact Hotels.com but could not get to speak to a human being to make an alternative booking. We were left high and dry!”

“Room’s cleaning standards were very basic. Room for some improvement there it would benefit for sure. Very minor issues found with one or two ants I found in the room, and some foreign hairs on bedding on the first day, checking in. The kitchen and bathroom again require more monitoring/cleaning before use, as they’re shared, but given the prices of the rooms it isn’t unreasonable to expect guests to tidy up after themselves. Staffing mainly remote but friendly. Depending on your needs this a...

“The accommodation/facilities are in need of improvement/upgrade/repair. Microwave supplied (good) but no microwaveable cooking dishes; no suitable knives in the cutlery only sharp knives; can-opener would be useful; pots/pans comprised two frypans and one saucepan but no lid(s). Kitchen tap unit spins as you use it. Plug in sink does not seal - you had to run water continually to wash dishes. One kitchen light flickers then goes off - poor overall kitchen lighting. Fridge was off when we arrived...