Hegoalde, Spain hotel rooms at the Pillow

"Large spacious room and friendly staff with excellent English. Hotel was a short walk into the historic district and we appreciated the large car park on site (decent sized spaces for those with larger cars). "

"Staff was very professional and we loved the environment of the hotel"

"This was a beautiful hotel in the heart of Bilbao! Right on the water and across from the Guggenheim. It was an instant wow when we walked in, and the staff was amazing! The terrace is gorgeous with great food and wine. Definitely worth every penny and we would highly recommend!"

"We stayed for 3 nights.The hotel is a good walk to the beach and bars.Rooms were lovely and clean,beds were comfortable."

"Great staff"

"Great staff! Very professional, overall a great place to stay."

"Roof terrace is useless and staff not very helpful."

"The rooms were awesome and the staff too.Could improve breakfast and dinner"

"When we checked in we made sure to book a shuttle for our early flight with the nice young man who checked us in (the main reason we chose this hotel). Also we were told we could buy a coffee at that time. When we arrived in the lobby at 4:45am, the young man on the desk said we were not booked on the shuttle and we could not have coffee. We were panicking we would miss our flight. I politely told him we 100% booked a shuttle and said it was very important we got on it. He wasn’t happy and made no attempt to communicate with us about solving the problem. The girl driving the shuttle bus said for us to load on it. Miscommunication between evening and morning staff and morning man made no attempt to be helpful or kind or problem solve with us. He acted like we were the problem and just didn’t book it. "