"Really helpful check in that explained in great detail about the underground car park, where to go for breakfast and how to get to our room. Our room was clean enough but water in bathroom was extremely hot. Breakfast was average and a bit bland."
"Lovely hotel. Located within easy walking distance to centre of York and train station. Welcome cocktail a lovely thought. Rooms clean and tidy. Tried a selection of the bar food small plates and they were very tasty. Breakfast lovely with great choices."
"All the staff were lovely, friendly from the moment we arrived till when we left. The rooms were clean, tidy, and well presented, with thoughtful extra touches.
The complimentary breakfast was also excellent and a lovely way to start the day. Such a shame we were only there for one day."
"Every member of staff we encountered from the receptionist to the maintenance staff and bar/restaurant staff were excellent. Such good customer service the manager should be very proud. Room was very good , clean, roomy and well appointed. The only complaint we had was that the drains in the bathroom smelt bad. It didn’t stop us enjoying our stay but if we had been staying more than one night we would have asked to change rooms. Apart from that we would definitely return."
"Great staff. Great stay. The room was clean and the staff were very helpful any questions we had they answered with ease. They were very friendly. The breakfast was very good and there was lots of options."
"Friendly helpful staff. Food was very good for this star rating. Lovely cooked breakfasts and evening meals. All areas were clean and beds comfortable. Bathroom required updating but on the plus side loads of hot water.
We stayed for a long weekend and due to hot weather needed the bedroom window open overnight. The street noise was pretty bad.
On a positive note great location for all York has to offer. Very pleasant stay."