Hidden Lake Tours

Shower didn’t drain fast enough. So you are ankle deep in water pretty quickly. The door key pads also don’t work quite right. Some touches don’t register and even when they make a tone that they do, for some reason they don’t. The whole kiosk check in process doesn’t run smoothly either. Other than that they’ve done enough to make it look pretty enough for a picture.

everything was great except for the one kiosk reception. either have multiple kiosks

We had doctor appointments early at UCLA and decided to spend the night at W. The folks were very nice and helpful. The hotel is a bit tired. We had a room that was updated to a junior suite. The snacks and wet bar was good. The bathroom products can not be better. Davines from Italy. The bed was comfy too. The real problem is the air quality... The HVAC system is very tired. There are two zones. I used clorex wipes to clean the intake and outtake vents. I had to use several sheets. And they still need a lot of work. The windows have wooden shutters. They are very dusty too... Overall the W worked out for our trip. But I'm not sure we can stay there. With my wife's asthma and my allergies was quite a challenge... This was hard to write because the staff was so nice🙏🙏🙏 All the best Burton