"When I checked in I got a free upgrade! Very friendly and helpful especially Keenan, George and Leslie. The room was perfect. Clean and well appointed. Would highly recommend!"
"I had a great experience with Sheraton NYC at Times Square, the only concern was the cigarette odor coming inside my room from the neighbor room even my wondows was completely close, i believed since there is a option to open the window tightly then people easily blowing the smoke out if their room and that was thevreason i had the cigarette smell inside my room. I hope they can plug the windows so that will never happen"
"The hotel service desk was so helpful. My flight got canceled from a snow storm and after being at jfk for hours, he seamlessly checked me right back into the room I was staying in. "
