Hoang Yen Chao Castle Tours

**Disappointing Stay – Poor Maintenance and Lack of Customer Service** For the price, I expected much better. Unfortunately, our experience was disappointing from check-in to checkout. Upon arrival, we found a stain on the bed, a bathtub that barely drained, an unstable bathroom shelf, and a smoke detector that beeped constantly throughout our stay. I documented the issues and brought them to management's attention, yet none were addressed before we checked out. To make matters worse, housekeeping is an additional charge, but the property doesn't provide basic cleaning supplies for guests to maintain the space themselves. While I understand that maintenance issues can arise, what I find unacceptable is the complete lack of effort to resolve them once reported. At this price point, guests should expect a clean, safe, and properly maintained unit is the opposite of what I received.

Very good location, staff helpful and very kind, the terrace that provides food and drinks is a very nice touch and the view is amazing. Rooms are a bit old but offers a lot of space.