“We really liked the suite concept for our family. When we arrived, the hotel representative at the front desk was wonderful! She was friendly, helpful, and went above and beyond Sunday and Monday night. She even allowed our kids a few extra minutes in the pool after closing, which we greatly appreciated.
Tuesday night was a different experience. Around 9:30, we planned to let the kids swim for about 30 minutes to wind down—it’s vacation! The front desk representative told us we would have to...