"Had to unfortunately cancel our accommodation due to a family matter, meaning we couldn't travel. Explained this to the hotel, but there was no consideration of this. In fact, they didn't even reply. Very disappointed at lack of communication/care. "
"I was charged higher than the booking price at the property (chose payment at property)
The room had this stuffy smell and the shower wasn't so clean."
"Hotel as expected in this price range. Bad experience with automated check. It wasn't working, fortunately I could call help line and got assistance this time. Not so easy though if you don't speak German."