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Reviews of Tonquin Inn

3 out of 5
Tonquin Inn
100 Juniper Avenue, Jasper, AB

Reviews

7.8

Good

Rating 10 - Excellent. 771 out of 2084 reviews" "
Rating 8 - Good. 677 out of 2084 reviews" "
Rating 6 - Okay. 361 out of 2084 reviews" "
Rating 4 - Poor. 164 out of 2084 reviews" "
Rating 2 - Terrible. 111 out of 2084 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
staff very accommodating
Stayed 2 nights in May 2024

8/10 Good

Kodie

Traveled with family and small children
Liked: Amenities
It was a nice, clean and comfortable place to stay and the staff was wonderful
Stayed 1 night in May 2024

10/10 Excellent

Ritish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

harshan

Liked: Cleanliness, staff & service
There was no elevator for 3 rd floor
Stayed 1 night in May 2024
Response from Emily, Guest Experience Manager on May 13, 2024
Dear Harshen, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us. Please know, whilst we do have an elevator available for parts of the hotel, some areas are not accessible by elevator. We are always happy to assist with any luggage to make this more accessible and easier for our guests. We hope to be able to welcome you back again soon!Kind regards,Emily

6/10 Okay

Debbie L

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very worn out and aged. You can see it was clean for sure and comfortable beds. Furniture extremely old. I had to ask for a sheet to cover the couch cause it was gross. No way would I sit on it.
Stayed 3 nights in May 2024
Response from Emily, Guest Experience Manager on May 13, 2024
Dear Debbie, Thank you for taking the time to share a review! Whilst I'm glad that overall you had a pleasant stay with us, and particularly enjoyed our comfortable bedding and commitment to a high standard of cleanliness, I would like to apologize that your stay was not reflective of the level of comfort we aim to provide to all guests. Thank you for providing this feedback with us so we can continually enhance the experience for our guests. We hope you enjoy beautiful Jasper! Kind regards,Emily

10/10 Excellent

Constantin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impeccable cleaning room, very friendly front desk personal.
Stayed 1 night in May 2024
Response from Emily, Guest Experience Manager on May 13, 2024
Dear Constantin, Thank you for taking the time to share a review! I’m so glad to see you had a perfect stay with us and particularly enjoyed our commitment to a high standard of cleanliness and friendly service. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Porperty was well taken care of. Would definitely return in the future.
Stayed 2 nights in May 2024
Response from Emily, Guest Experience Manager on May 13, 2024
Dear Steven, Thank you for taking the time to share a review! I’m so glad to see you had a fantastic stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Quiet and clean property. Will stay again
Stayed 2 nights in May 2024
Response from Emily, Guest Experience Manager on May 13, 2024
Dear Laura, Thank you for taking the time to share a review! I’m so glad to see you had a fantastic stay with us and particularly enjoyed our friendly service, quiet and convenient location and commitment to a high standard of cleanliness. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Camellia Mae

Liked: Cleanliness, staff & service, property conditions & facilities
Worth it for the price
Stayed 1 night in May 2024
Response from Emily, Guest Experience Manager on May 13, 2024
Dear Camellia Mae, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us and especially enjoyed our value for money. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Wayne

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Mostly friendly staff. Room #156 was way too warm to sleep. Tried AC but was told the next day that it hasnt been turned on because its winter?? May 12th and its 20c (70f) outside. Its not winter. All power to our room shut down when my wife was using the hair dryer. When we booked the room the hotel wanted to know the name of our Golden Retriever so they could prepare a personalized welcome package for her. We did not receive anything upon arrival. When i asked the employee about it he responded "Do you still want it?" We've stayed at better places in Jasper so unlikely we will return to the Tonquin when we come back in July.
Stayed 1 night in May 2024
Response from Emily, Guest Experience Manager on May 13, 2024
Dear Wayne, Thank you for taking the time to share a review! I'm disheartened to see that your experience with us did not reflect the level of comfort and service that we aim to provide to all guests; and that your pup did not receive their personalized welcome package and that your room was too warm. We appreciate you bringing this to our attention so we can follow up with our respective teams, but I would like to sincerely apologize that your stay with us was negatively impacted. Kind regards,Emily

8/10 Good

Lauren

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay at the inn.
Stayed 1 night in May 2024
Response from Emily, Guest Experience Manager on May 12, 2024
Dear Lauren, Thank you for taking the time to share a review! I’m so glad to see you had a good stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Penny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were first placed in a smoking area and when requested a change they immediately placed us in another building with an upgrade. Staff was very accommodating.
Stayed 2 nights in May 2024
Response from Emily, Guest Experience Manager on May 12, 2024
Dear Penny, Thank you for taking the time to share a review! I’m so glad to see you had a perfect stay with us and that our team were able to accommodate the requested change, and that you enjoyed your complimentary upgrade! We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Alana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Emily, Guest Experience Manager on May 12, 2024
Dear Alana, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

Jessisca

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Emily, Guest Experience Manager on May 12, 2024
Dear Jessisca, Thank you for taking the time to share a review! I’m so glad to see you had a great stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

MJ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful visit - everything you need including great views!
Stayed 2 nights in May 2024
Response from Emily, Guest Experience Manager on May 11, 2024
Dear MJ, Thank you for taking the time to share a review! I’m so glad to see you had a wonderful stay with us - we agree, the views are pretty spectacular! We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

Debbie

Liked: Cleanliness, staff & service
Good value for the cost. Staff were very friendly and the room was clean.
Stayed 2 nights in May 2024
Response from Emily, Guest Experience Manager on May 10, 2024
Dear Debbie, Thank you for taking the time to share a review! I’m so glad to see you had a great stay with us and particularly enjoyed our value for money, commitment to a high standard of cleanliness and friendly service. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

Rhonda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and very helpful. Room was on the smaller side but perfect for what we needed. The room looked very clean, until apon further inspection i saw that a drink had been spilled on the front of the dresser. Also a 5inch spill on wall. I fixed them. Lol. Otherwise it was very nice. Would stay there again.Loved the fullsuE coffee pot
Stayed 1 night in Apr 2024
Response from Emily, Guest Experience Manager on May 10, 2024
Dear Rhonda, Thank you for taking the time to share a review! I’m so glad to see you had an overall wonderful stay with us and particularly enjoyed our friendly service and full size coffee pot. I would like to sincerely apologize for the cleanliness issues you experienced and I appreciate you bringing this to our attention so we can raise this with our relevant teams. We hope to be able to welcome you back again in the future.Kind regards,Emily

8/10 Good

Debbie

Liked: Cleanliness
Clean, and comfy. Parking was full outside of our door and close surrounding area, so we had to unload the car and then park further down. No big deal, except mom has mobility iasues or it wouldnt have been a concern at all.
Stayed 1 night in May 2024
Response from Emily, Guest Experience Manager on May 10, 2024
Dear Debbie, Thank you for taking the time to share a review! I’m glad to see you had an overall great stay us and enjoyed our commitment to a high standard of cleanliness and comfortable rooms. We appreciate your feedback in regards to the parking! We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Rob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, comfortable, and well equipped. Beds were also comfortable. Staff was very accommodating.
Stayed 1 night in May 2024
Response from Emily, Guest Experience Manager on May 10, 2024
Dear Rob, Thank you for taking the time to share a review! I’m so glad to see you had a perfect stay with us and particularly enjoyed our commitment to a high standard of cleanliness, comfortable rooms and bedding, and friendly service. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a king suite for our stay. It has a real fire place in it. It was nice to be able to spend some time relaxing in front of the fire. The room was clean. The bed was fairly comfortable. We enjoyed the outdoor hot tubs. The staff were all great. Helped us with any of our needs or questions. We enjoy staying at the Tonquin inn.
Stayed 3 nights in Apr 2024
Response from Emily, Guest Experience Manager on May 9, 2024
Dear Amanda, Thank you for taking the time to share a review! I’m so glad to see you had a great stay with us and particularly enjoyed our suites with in-room fire places, comfortable bedding, friendly service, outdoor hot tubs and commitment ent to a high standard of cleanliness. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Emily, Guest Experience Manager on May 10, 2024
Dear Andrea, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

6/10 Okay

Katherine

Traveled with family
Liked: Cleanliness, staff & service
The room itself was absolutely fine. Only complaint is that room was excruciatingly hot. They have portable air conditioners in the room. But not efficient in cooling room. For the second night maintenance came in and cleaned the filter and it did work much better. But air conditioner is loud. Staff at the hotel were great. Also the vending machines do not work well at all. Several people in line ups at two different machines. And everyone struggled with getting them to work and people including me ended up with wrong products
Stayed 1 night in May 2024
Response from Emily, Guest Experience Manager on May 8, 2024
Dear Katherine, Thank you for taking the time to share a review! Whilst I'm glad to see you had an overall pleasant stay and enjoyed our friendly service, I would like to sincerely apologize for the inconvenience you experienced with the air conditioning and the vending machines. Thank you for sharing this feedback with us so we can look into rectifying these issues and enhancing the experience for our guests. We hope to be able to welcome you back again soon!Kind regards,Emily

6/10 Okay

Gabrielle

Traveled with partner, Traveled with family
Disliked: Staff & service
Had a smell, but large room and bathroom.
Stayed 2 nights in Apr 2024
Response from Emily, Guest Experience Manager on May 7, 2024
Dear Gabrielle, Thank you for taking the time to share a review! I’m so glad to see you had an overall great stay with us and enjoyed our spacious rooms. I'd like to apologize that your room had a smell, and thank you for bringing this to our attention so we can rectify this immediately. We hope to be able to welcome you back again in the future. Kind regards,Emily

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property.
Stayed 1 night in May 2024
Response from Emily, Guest Experience Manager on May 7, 2024
Dear Peter, Thank you for taking the time to share a review! I’m so glad to see you had a perfect stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and confortable…🙃
Stayed 1 night in May 2024
Response from Emily, Guest Experience Manager on May 6, 2024
Dear Andrea, Thank you for taking the time to share a review! I’m so glad to see you had a wonderful stay with us and particularly enjoyed our commitment to a high standard of cleanliness and comfortable rooms. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Susanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay would return .. gave us a upgrade
Stayed 1 night in May 2024
Response from Emily, Guest Experience Manager on May 8, 2024
Dear Donald,Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us, enjoyed your upgrade and that you will return! We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Geraldine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young man that did my check in was very friendly and made sure we knew we’re all of the amenities were.
Stayed 1 night in May 2024
Response from Emily, Guest Experience Manager on May 5, 2024
Dear Geraldine, Thank you for taking the time to share a review! I’m ecstatic to see you had a wonderful stay with us. Thank you for taking the time to share kind words about our team; we will be sure to pass them along. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Kellie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pool and hot tubs were warm and clean, lots of towels. Everything we needed.
Stayed 1 night in May 2024
Response from Emily, Guest Experience Manager on May 2, 2024
Dear Kellie, Thank you for taking the time to share a review! I’m thrilled to see you had an amazing stay with us and particularly enjoyed our on site amenities. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value during the shoulder season.
Stayed 2 nights in Apr 2024
Response from Emily, Guest Experience Manager on May 1, 2024
Dear Tanya, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us and particularly enjoyed our value for money. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Haley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with all the amenities you need
Stayed 2 nights in Apr 2024
Response from Emily, Guest Experience Manager on May 1, 2024
Dear Haley, Thank you for taking the time to share a review! I’m thrilled to see you had a 5 star stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 2 nights in Apr 2024
Response from Emily, Guest Experience Manager on May 1, 2024
Dear Karl, Thank you for taking the time to share a review! I’m so glad to see you had a great stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Glen

Business traveler
Perfect place
Stayed 2 nights in Apr 2024
Response from Emily, Guest Experience Manager on Apr 30, 2024
Dear Glen, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

Winston

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for a family. Spacious room with well equipped kitchenette. Would definitely stay here again!
Stayed 2 nights in Apr 2024
Response from Emily, Guest Experience Manager on Apr 29, 2024
Dear Winston, Thank you for taking the time to share a review! I’m thrilled to see you had an excellent stay with us and particularly enjoyed our spacious rooms and kitchenettes. We hope to be able to welcome you back again soon!Kind regards,Emily

6/10 Okay

Carol

Liked: Cleanliness, staff & service
The property needs some updating but served its purpose well. Walls thin but other than a dog barking a couple times and a few loud voices, it did not bother me. I would suggest that the room should have a power bar or someway of plugging in the coffee maker and tea kettle which i had to move to the floor to be able reach a plug. The other suggestion would be to have the shower curtain rod fixed and have some sort of grab bar by the tub…i suspect someone tried to use the shower rod as it is not really secured to the wall. Bed and pillows were very very comfortable…
Stayed 3 nights in Apr 2024
Response from Emily, Guest Experience Manager on Apr 29, 2024
Dear Carol, Thank you for taking the time to share a review! I’m glad to see you had a pleasant stay with us. I appreciate you sharing feedback in regards to a power bar, shower curtain rod and grab bar with us so we can constantly enhance the experience for our guests. I’m glad you enjoyed our comfortable beds! We hope to be able to welcome you back again in the future. Kind regards,Emily

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Emily, Guest Experience Manager on Apr 30, 2024
Dear Sue, Thank you for taking the time to share a review! I’m ecstatic to see you had a wonderful stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

Carrie

Disliked: Cleanliness
Dirty sheets
Stayed 2 nights in Apr 2024
Response from Emily, Guest Experience Manager on Apr 29, 2024
Dear Carrie, Thank you for taking the time to share a review! I’m glad to see you had an overall great stay with us, but I would like to sincerely apologize for the housekeeping issue you experienced. I appreciate you sharing this with us so we can continually enhance the experience for our guests. We hope to be able to welcome you back again in the future. Kind regards,Emily

8/10 Good

Karen, Edmonton

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Emily, Guest Experience Manager on Apr 30, 2024
Dear Karen, Thank you for taking the time to share a review! I’m thrilled to see you had a wonderful with us. We hope to be able to welcome you back again soon!Kind regards,Emily

2/10 Terrible

Lucero

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s our 4th time stay and always satisfied
Stayed 1 night in Apr 2024
Response from Emily, Guest Experience Manager on Apr 29, 2024
Dear Lucero, Thank you for taking the time to share a review! I’m so glad to see you had a great stay with us. We love having you return to our hotels and can’t wait to welcome you back again soon! Kind regards,Emily

8/10 Good

Kristin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable option in Jasper, nice walk to the shops!
Stayed 2 nights in Apr 2024
Response from Emily, Guest Experience Manager on Apr 28, 2024
Dear Kristin,Thank you for taking the time to share a review! I’m thrilled to see you had a wonderful stay with us and particularly enjoyed our value for money and convenient location. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Jeffery

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property. Would def stay here again.
Stayed 1 night in Apr 2024
Response from Emily, Guest Experience Manager on Apr 28, 2024
Dear Donald,Thank you for taking the time to share a review! I’m so glad to see you had an awesome stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Conny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place,very nice
Stayed 1 night in Apr 2024
Response from Emily, Guest Experience Manager on Apr 28, 2024
Dear Conny, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Micheal

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price and great lication
Stayed 1 night in Apr 2024
Response from Emily, Guest Experience Manager on Apr 27, 2024
Dear Michael, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us and particularly enjoyed our value for money and convenient location. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

Cathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfortable bed.. restaurant next to hotel. Lots of elk wandering around the grounds so had to be careful with our dog. Unfortunately very noisy train all night long. Room was very hot, had to have fan going all night as thermometer didnt seem to work. otherwise a nice stay
Stayed 1 night in Apr 2024
Response from Emily, Guest Experience Manager on Apr 27, 2024
Dear Cathy, Thank you for taking the time to share a review! I’m so glad to see you had an overall wonderful stay with us and particularly enjoyed our comfortable bedding. I would like to sincerely apologize for the noise and heat inconvenience you experienced and thank you for taking the time to share this with us. We hope to be able to welcome you back again in the future. Kind regards,Emily

8/10 Good

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Emily, Guest Experience Manager on Apr 27, 2024
Dear Cory, Thank you for taking the time to share a review! I’m so glad to see you had a great stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

Brian, Prince George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Emily, Guest Experience Manager on Apr 27, 2024
Dear Brian, Thank you for taking the time to share a review! I’m so glad to see you had a great stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Feb 2024
Response from Emily, Guest Experience Manager on Apr 25, 2024
Dear Andrea, Thank you for taking the time to share a review! I’m so glad to see you had a perfect stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Russell

Stayed 1 night in Apr 2024

6/10 Okay

Jagdeep singh

Traveled with family
Liked: Cleanliness
Please work on sitting plan of balcony also building needs maintenance because it’s smells badly inside the room. Work on customer service
Stayed 3 nights in Apr 2024

10/10 Excellent

Heidi

Stayed 2 nights in Apr 2024