"I was here for a volleyball tournament not a party weekend. This was the reserved/offered hotel for the tournament. We booked our rooms more than six months in advance. I put in a note in my booking and called saying I was traveling with minors asking for a quieter room away from the party scene.
We arrived about 35 minutes before our check-in time. When I got my bill, I was charged for early check-in. I was also charged $100 resort/gambling fee.
When we checked in, we had about 15 minutes till we had to be at the convention center, so we quickly dropped our bags off and headed out.
We returned after 8 o’clock at night to find that that our hotel room was on the third floor facing the glass night club in the alcove of the three sided stone hotel, Until 1:50 AM the band was playing so loud it was vibrating the beds. They did not honor my note nor were they willing to move us to another room because we should have asked to switch rooms within the first hour of check-in.
First, we dropped off our bags and left, so we didn’t use anything in the room and second I didn’t open the curtains and look outside to see the nightclub when I was checking in the room.
The guy at the desk gave me the quick answer of. I could only switch it within the first hour and offered no support to me in my daughter. I felt like they took advantage of my quick check-in and stuck me in the crappy room..
I will never stay there again and hopefully never have to do a tournament in AC again."