"This was the 2nd time I stayed at this particular hotel. Both times I was not impressed. I stayed at the same hotel about an hour away in Festus, Missouri several months back and it was phenomenal. This hotel in Alton, Illinois, on the other hand, was not. I called early in the morning requesting an early check-in. The man on the phone, Tristan, said that it would not be an issue and I could check in at 11:30. I arrived at 11:45. Tristan was still there. He said a room was not available yet and to check back at 12:30 or 1. I explained to him the reason for the early check in. All he wanted to talk about was why he was having a stressful morning. I stuck around until 12:30 and checked back with him. He is still there, but this time another person is there. I explained to her why I needed an early check-in. She apologized and proceeded to go to the housekeeping staff to attempt to accommodate me. At about 1 the room was ready and I proceeded to check in. Tristan again was rude and not helpful. I accidentally handed him my credit card and he replied "driver's license, question mark." So I get checked in and head to my room. The toilet did not work properly. Luckily, I never had to use it the 2 days I stayed. The hotel was not very clean. Floors always needed to be mopped the entire time. I go up there often. So looks like I will be trying another hotel the next time. Time to give the Hampton a chance. Everyone else was ok, but definitely not overly nice the way I expect staff."
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