2/10 - 너무 별로예요
Angela
가족 여행
2025년 2월 18일
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel does not provide what you book and pay for
I have stayed in many different hotels around Kampala and sadly, this Kabira Country Club is very disappointing. The hotel state on the website that the price includes full buffet breakfast and two king size beds in a 2 bedroom cottage but that is not what they gave us.
The cottage is an old house out the back that's been badly renovated. It's nothing like the hotel standard yet the price is the same. It has old double beds, old broken sofa, dirty furniture, no comfort.
After hours of arguing that they have not provided what we booked, they finally moved us to a 2 bedroom room within the actual hotel building with 1 king size bed and 1 queen bed. Still not what they advertise but at least it was an improvement.
The hotel still refused to give us the full buffet breakfast, even after hotels.com confirmed with me that breakfast was included.
It's so disappointing when you pay a lot of money for something and hotel management don't honour what they advertise on hotels.com. The hotel should take responsibility for what they advertise on booking websites - after all, the hotel is the one that uploads this information to the booking systems.
Shame on you Kabira Country Club. You are lying thieves.
Angela
2025년 2월에 4박 숙박함
