검증된 이용 후기
6/10 - 괜찮아요
실제 이용하신 고객
2015년 10월 5일
Not bad but not so great either
Stayed for conference and I wouldn't stay here if it was a personal trip.
It is a big hotel with decent landscape but there is nothing much to do besides staying at the hotel.
1. Rooms : The bed moves around so it was annoying. I hope it is fixed it down.
They had shampoo and shower gel but they don't properly keep them in stock. I only saw Shampoo on the second day thinking the bath gel was multi purpose because they had 4 shower gels in the bath room.
2. Location : The hotel is big and has a decent swimming pool, gym, massage place. However, you have to take a taxi to go outside for a store. It takes around 20 min. to get there. If you want a remote location, it is perfect. If not, you are stuck.
3. Staff : generally, they are nice but you need to expect a long queue at the reception because these guys take forever to process check in/out. took nearly 20 minutes per person. Their system seems to be bad. The procedure is pretty much manual although they use computers. For instance, I had to let them know that they made pre-authorization when I checked in. They were going to charge me extra without canceling the pre-authorization. I think they need to have a systematic procedure to handle customer more efficiently. it just taking too long.
Also, I called the reception twice for a technician and still didn't show up. When I asked the name of the person who received the call on the 3rd time, they send the technician.
