Dear Valued Guest, It is truly a regret for our Heritance Kandalama team to receive such reviews from our values guests as we always endeavor to offer a stay that either meets or exceeds all expectations. Rooms are offered based on availability and regret to note your disappointment with the room offered. We will be further investigating on this matter to ensure such complaints are not repeated in the future. We hope this would not deter you from visiting us again in the future. Yours Sincerely, Priyan Wijeratne, General Manager, Heritance Kandalama.

Dear Valued Guest, Thank you for the time taken to share your feedback with us on Hotels.com. We are pleased to read that you had enjoyed your stay with us and have endorsed the culinary experience we offer and our service. Please do visit us again for another memorable experience. Yours Sincerely, Priyan Wijeratne, General Manager, Heritance Kandalama.

Dear Valued Guest, Thank you for the time taken to share your feedback with us following your stay at our hotel. We have taken note of the mentioned areas of concern and will look in to this immediately and would like to take this opportunity to inform all our guests that the hotel would be updated and new facilities will be added in our next renovation project. We regret for any inconvenience caused by this. We look forward to welcoming you back to our hotel for another holiday getaway. Yours Sincerely, Priyan Wijeratne, General Manager, Heritance Kandalama.

Dear Valued Guest, Thank you for the time taken to share your feedback with us following your stay at our hotel. We are delighted to read that you had enjoyed the time with us and look forward to welcoming you back for another memorable experience. Yours Sincerely, Priyan Wijeratne, General Manager, Heritance Kandalama.

Dear Valued Guest, Thank you very much for sharing your sincere thoughts with us and we are glad that you enjoyed the precious moments with us. We are grateful for all the positive endorsements shared on Hotels.com It is very encouraging for me and my team to receive positive feedback like these from our valued guests. Please do come here for a stay with your family and friends and we assure that you will have some more sweet memories to take home. Yours Sincerely, Priyan Wijeratne, General Manager, Heritance Kandalama.

Dear Malabika,Thank you for your feedback. We appreciate your candid comments. Our location in the midst of nature does mean that encounters with local wildlife, such as bugs, frogs, and lizards, are more frequent. However, we understand that this can be unsettling for some guests. We are continuously working on measures to manage these encounters and cohabit and make your stay more comfortable. We hope this aspect did not overshadow your overall experience, and we would love the opportunity to welcome you back for an improved stay.Warm regards,General Manager

Dear Sayomi,Thank you for sharing your thoughts about your recent stay with us. We're delighted you enjoyed the special experience of being surrounded by nature and found the hotel stylish. However, we apologize for the inconvenience you experienced with your room's air conditioning. We appreciate your feedback on the matter. Please rest assured that we'll look into this issue to ensure better future experiences for our guests. Thank you for your input, and we hope to have the opportunity to provide you with a more comfortable stay in the future.Best RegardsGeneral Manager

Dear Salomi,Thank you so much for your kind words! We're thrilled to hear that you love our hotel and our team members. Your satisfaction is our top priority, and we're delighted to know that we've made your experience with us a memorable one. We look forward to welcoming you back for another wonderful stay in the future. If there's anything we can do to make your next visit even more enjoyable, please feel free to reach out to us.Warm regards,General Manager

Dear Ryota,Thank you for your kind words! We're thrilled to hear that you thoroughly enjoyed your experience with us, particularly the feeling of being one with nature. Creating an environment where guests can connect with nature is a priority for us, and we're delighted that you found it to be a standout feature of your stay. We pride ourselves on providing the best staff service and architectural experience, and we're pleased that we could exceed your expectations in these areas.Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful experience in the future.Warm regards,General Manager

Dear Robby…… We deeply appreciate you taking the time to share your wonderful experience with us. Your glowing review truly brightens our day. From the moment you arrived until the moment you departed; our dedicated staff was committed to ensuring your stay was nothing short of exceptional. We are thrilled to hear that their friendliness and helpfulness made a lasting impression on you. Our housekeeping team takes great pride in their attention to detail, and we are delighted that their creative towel animals added an extra touch of joy to your stay. It's gratifying to hear that you found your room comfortable, and that the spacious bathroom enhanced your overall experience. We are pleased that you had the opportunity to dine at our onsite restaurants and enjoyed the delicious offerings prepared by our talented culinary team. Our breakfast selection aims to cater to all tastes, and we are delighted that you found it to be diverse and satisfying. Your recommendation means a great deal to us, and we are sincerely grateful for your kind words. We look forward to the opportunity to welcome you back for another memorable stay in the future.Best RegardsGeneral Manager

Dear Francisco,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay at our hotel surrounded by nature. Our team takes great pride in providing exceptional service while ensuring our guests have a memorable experience. We appreciate your kind words and hope to welcome you back for another delightful stay soon.Warm regards,

Dear Jean,Thank you for your enthusiastic review of our hotel! We're delighted to hear that you found your stay "epic and beautiful." The natural surroundings and local wildlife, including the monkeys, do provide a unique and unforgettable experience. We're glad you enjoyed observing them, even if it meant limiting your balcony time.We appreciate your understanding and patience in this regard. Our team is committed to ensuring the safety and comfort of our guests while respecting the local wildlife. Your feedback is valuable to us, and we look forward to welcoming you back for more memorable moments in the future. Best Regards

Dear Fathima,We are thrilled to hear that your experience at Kandalama was amazing. Your feedback is invaluable to us, and we're delighted to learn that you found everything, except the a la carte restaurant, to be well-executed. We are currently working on enhancing the experience in our a la carte restaurant and our executive chef is curating an exciting menu as well. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for an even more exceptional stay.Best Regards

A warm greeting to you, Thank you very much for your kind comment, we appreciate your support and hope to serve you again soon! Warm Regards, Management

Thank you very much for your kind comment, Regards, Management

Dear Makoto, Thank you very much for your kind comment, we appreciate you taking the time to make it. Thank you for your advice, we will pass on this information to our team for implementation. Warm Regards, Management

Dear Emi, Thank you very much. Warm Regards, Management

A warm greeting to you,Your wonderful feedback has brightened our day! We're genuinely pleased that you enjoyed your stay. Your encouraging words mean the world to us and only inspire us to keep improving. We eagerly await your return for more memorable experiences!Warm Regards, Management

A warm greeting to you, Thank you very much for your kind comment, we appreciate your support and hope to serve you again soon! Warm Regards, Management

A warm greeting to you,Your kind review has warmed our hearts! We're overjoyed that your stay was memorable. Your compliments inspire us to continue offering excellent service. We anticipate your next visit with great enthusiasm!Kindest Regards, Management