"Overall a good place to stay. However, on our first night in Tokyo we had a consistent knock on the door for over 5 minutes before 7am. We then said through the door it is the wrong room and to please go away. The knocking continued but we could not see anyone, we opened the door a bit just to peer out and a man stuck his umbrella in the door and we had to slam it shut. We were able to see through the hole on the door that he walked away shortly after. We reported this to the front desk, they said they would report back and never did. We asked again and they said they had no update after checking the cameras, which was extremely concerning given it was our first night. We do not understand how he gained access to the hotel or our floor as the elevators to the guest rooms require a room key to access the floor."
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