The Europe Hotel & Resort

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Luxury
5.0 star property
9.6

Exceptional

Lakeside sanctuary with world-class spa

Stunning lake views backdrop dining at the hotel's three exceptional restaurants. The world-class spa offers rejuvenating treatments after exploring Killarney National Park. Clean rooms with comfortable beds await, each featuring a private balcony to soak in the breathtaking scenery.

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Gym
The current price is ₩674,602
₩765,673 total
includes taxes & fees
Sep 22 - Sep 23

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Golfside Twin Room

A hotel room with two beds, a desk, a chair, a small table, and a balcony with a view of the outdoors.

Golfside Twin Room

8.0 out of 10
Very good
(2 reviews)
  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Twin Room

A hotel room with two beds, a desk, a chair, and a view of a body of water.

Classic Twin Room

  • Lake view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Golfside King Room

A hotel room with a large bed, a desk, two chairs, a small table, and a balcony with a view of trees and a building.

Golfside King Room

10.0 out of 10
Exceptional
(4 reviews)
  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic King Room

A hotel room with a large bed, a desk with a computer, a chair, a sofa, and a view of a lake.

Classic King Room

  • Lake view
  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Lakeview King Room

A hotel room with a large bed, a red armchair, a wooden desk, and a view of a body of water through large windows.

Lakeview King Room

  • Lake view
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Lakeview Twin Room

A hotel room with a large bed, a desk, a chair, and a view of a lake and mountains.

Lakeview Twin Room

  • Lake view
  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Lakeview Twin Room

A hotel room with two large beds, a desk, and a chair. There is a large window offering a view of the mountains and a lake.

Premier Lakeview Twin Room

  • Lake view
  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premier Lakeview King Room

A modern hotel room with a large bed, a sofa, a dining area, and a view of a lake and mountains.

Premier Lakeview King Room

  • Lake view
  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Golfside Room

A hotel room with a large bed, two armchairs, a small table, a TV, and a balcony with a view.

Superior Golfside Room

  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Golfside Signature Suite

A modern hotel room with a large bed, a sofa, a small table, and a balcony with a view of the greenery.

Golfside Signature Suite

  • Garden view
  • 62 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for The Hans Liebherr Suite

A modern living room with a fireplace, comfortable seating, and a large window overlooking a body of water.

The Hans Liebherr Suite

  • Lake view
  • 232 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Golfside Family Room

A hotel room with a large bed, a desk, a chair, and a balcony with a view.

Golfside Family Room

  • Garden view
  • 52 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 3 Twin Beds

View all photos for Lakeview Signature Suite

A hotel room with a large bed, a bench, a nightstand, a lamp, a decorative wall piece, and a view of mountains and water through large windows.

Lakeview Signature Suite

  • Lake view
  • 66 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for 1 Bedroom Penthouse Suite

A hotel room with a large bed, a desk, a chair, a lamp, and a television.

1 Bedroom Penthouse Suite

  • Lake view
  • 73 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Lakeview Family Suite

A modern hotel room with a large bed, a seating area with a table, and a view of mountains through large windows.

Lakeview Family Suite

  • Lake view
  • 49 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 3 Twin Beds

View all photos for Deluxe Lakeview Family Room

A hotel room with a large bed, a desk, a chair, and a view of a lake.

Deluxe Lakeview Family Room

  • Lake view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Lakeview King Room

A hotel room with a large bed, a desk with a chair, a TV, and a view of the sea.

Deluxe Lakeview King Room

  • Lake view
  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Lakeview Twin Room

A hotel room with a large bed, a desk, and a view of a lake.

Deluxe Lakeview Twin Room

  • Lake view
  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Penthouse, 2 Bedrooms

A hotel room with a large bed, a nightstand, a lamp, and a view of a lake and mountains.

Penthouse, 2 Bedrooms

  • Lake view
  • 98 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Standard Room

A hotel room with a large bed, a desk, a TV, and a seating area.

Standard Room

  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

DOUBLE KING SIZE BED

  • Sleeps 4

View all photos for Lakeview Double

A hotel room with a large bed, a red armchair, a wooden desk, and a view of a body of water through large windows.

Lakeview Double

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Golfside Double

A hotel room with a large bed, a desk with a lamp, a chair, and a suitcase.

Golfside Double

  • 36 sq m
  • Sleeps 2
  • 1 Double Bed
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About the neighborhood

Located in Killarney, The Europe Hotel & Resort is in the entertainment district and on a lake. Killarney Golf Club and Beaufort Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Killarney National Park and Tomies Wood. Ross Castle and Gap of Dunloe are two other places to visit that come recommended. Kayaking offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails, horse riding, and mountain climbing nearby. Visit our Killarney travel guide
Map
Fossa, Killarney, Kerry

What's nearby

  • A large tree in an arched stone corridor with a stone building in the background.
    Killarney National Park
    3 min walk - 0.3 km
  • A lake with boats, surrounded by lush greenery and mountains under a cloudy sky.
    Lough Leane
    3 min walk - 0.3 km
  • A historic castle by a calm lake with a boat in the background.
    Ross Castle
    20 min drive - 11.8 km
  • A grand building with a staircase leading to a large door, surrounded by well-manicured hedges.
    Muckross House
    24 min drive - 15.0 km
  • Tomies Wood
    5 min drive - 2.5 km

Getting around

  • Killarney Station
    16 min drive
  • Killarney (KIR-Kerry)
    25 min drive

Restaurants

  • J.M. Reidy's
    8 min drive
  • The Laurels
    7 min drive
  • O'Connor's Traditional Pub
    7 min drive
  • Curious Cat Café
    7 min drive
  • Bricín Boxty House
    7 min drive

About this property

The Europe Hotel & Resort

  • Luxury family-friendly hotel near Killarney National Park
  • Located close to Killarney Golf Club and Tomies Wood, The Europe Hotel & Resort provides an adjacent golf course, a terrace, and a garden. Active travelers can enjoy fishing, horseback riding, and fitness classes at this hotel. Indulge in a body scrub, a massage, and a facial at ESPA at The Europe, the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and al fresco dining. Enjoy the health club, as well as activities like boat tours. In addition to a playground and a library, guests can connect to free in-room WiFi.
  • You'll also enjoy the following perks during your stay:
    • 3 indoor pools and an outdoor pool, along with sun loungers
    • Free self parking
    • 2 indoor tennis courts, an electric car charging station, and babysitting (surcharge)
    • Coworking spaces, multilingual staff, and tour/ticket assistance
  • Room features
  • All 180 rooms have comforts such as 24-hour room service and laptop-friendly workspaces, in addition to perks like late night room service and free WiFi.
  • Extra amenities include:
    • Separate tubs/showers, free toiletries, and hair dryers
    • 50-inch Smart TVs with Netflix, streaming services, and satellite channels
    • Wardrobes/closets, childcare services, and coffee/tea makers

Awards and affiliations

  • The property is a member of Preferred Hotels & Resorts.

Similar properties

Couples treatment rooms, sauna, hot tub, steam room, body treatments
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  • Pool
  • Hot tub
  • Spa
  • Parking included
9.4 out of 10, Exceptional, 650 reviews
The price is ₩345,797
₩392,487 total
includes taxes & fees
Oct 18 - Oct 19
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 3 restaurants
  • Coffee and tea in common areas
  • Private picnics

Restaurants on site

  • Panorama Restaurant
  • Riva
  • The Brasserie Bar
  • The Brasserie Restaurant
  • The Europe Bar

Things to do

  • 18-hole adjacent golf course
  • 2 indoor tennis courts
  • 3 indoor pools
  • Boat tours
  • Evening entertainment
  • Fishing
  • Fitness classes
  • Full-service spa
  • Health club
  • Horseback riding/rentals
  • Library
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • 3 indoor pools
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Supervised activities for children

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 9 meeting rooms
  • Business center
  • Conference center
  • Coworking space

Outdoors

  • Garden
  • In a national park
  • On a lake
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 on-site accessible parking spaces
  • 5 steps to reach entrance
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 4 floors
  • Banquet hall
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with satellite channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 7 to February 5:
  • Bar/Lounge
  • Business center
  • Dining venue(s)
  • Fitness facilities
  • Laundry facilities
  • Meeting facilities
  • Parking area
  • Sauna
  • Spa
  • Swimming pool
  • Tennis courts

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

American ExpressDiners ClubDiscoverMastercardVisa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Children under 18 years old are not allowed in the spa without adult supervision

Property class

Rating provided by Fáilte Ireland, the National Tourism Development Authority of Ireland, source of official star ratings for accommodation.

Frequently asked questions

Does The Europe Hotel & Resort have a pool?

Yes, this property has 3 Indoor pools and an outdoor pool. Pool access is from 7:00 AM–9:00 PM. The pool is closed seasonally each year from December 7 to February 5.

How much does it cost to stay at The Europe Hotel & Resort?

As of Sep 21, 2026, prices found for a 1-night stay for 2 adults at The Europe Hotel & Resort on Sep 22, 2026 start from ₩674,602, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Europe Hotel & Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at The Europe Hotel & Resort?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at The Europe Hotel & Resort?

Check-out is at noon.

Where is The Europe Hotel & Resort located?

This family-friendly Killarney hotel is located near the airport, within 2 mi (3 km) of Killarney National Park and Tomies Wood. Killarney Golf Club and Beaufort Golf Course are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Europe Hotel & Resort Reviews

9.6

Exceptional

9.8

Cleanliness

9.6

Location

9.6

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 423 out of 518 reviews
Rating 8 - Good. 75 out of 518 reviews
Rating 6 - Okay. 18 out of 518 reviews
Rating 4 - Poor. 2 out of 518 reviews
Rating 2 - Terrible. 0 out of 518 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You cannot go wrong by staying at this stunning resort, everything is perfectly designed and carried out, the view is dreamlike, the staff friendly and the premises well maintained and spotless. Some highlights: - beautiful spa with outdoor hot-water pool with panoramic view of the lake, indoor swimming pool, steam room and sauna - excellent breakfast in Panorama Restaurant - multiple restaurants and bar with live music - quiet rooms with view of the lake, showers+tub We stayed here as a couple and our only regret: that we did not stay long enough.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The concierge was very helpful. The Panorama restaurant has great views but the food there is totally underwhelming and uninspiring. Otherwise great spa, gym, and amenities and splendid location
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is out of this world. The back drop and views are spectacular
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most amazing stay at the Europe Hotel & Resort in Killarney to celebrate our first wedding anniversary, and it was honestly the perfect place for such a special occasion. ❤️ Our room was absolutely beautiful — spacious, comfortable and with everything we could have wanted. The food was also really good, both dinner and breakfast, with plenty of choice and everything we had was delicious. The highlight for us was definitely the ESPA. It was absolutely amazing and such a relaxing experience. We spent some lovely time there and it really made our anniversary stay feel extra special. Overall, we had a fantastic experience from start to finish. The hotel is beautiful, the setting is stunning, and it was the perfect place to celebrate our first year of marriage. We would definitely love to come back again! ❤️
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel uses electronics to control everything which took some getting use to. The food was excellent and we had no issues with the room. The staff was excellent.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Immaculately run and maintained property with superior professional service and amenities. Lots of comfortable public indoor areas and outdoor grounds with beautiful views of lake Leane. Helpful, curteous and pleasant staff, from reception, to waitpersons and housekeeping. Ample no-cost parking and only a short drive from/to Killarney. Great base for families of couples visiting Killarney, Killarney National Park and touring the Ring of Kerry. Overall great stay experience, and good value for the money.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was amazing in every aspect. Me and my partner absolutely loved it. Staff were outstanding
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with amazing spa, restaurants and spectacular views.
Stayed 1 night in May 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful location. Pool and hot tub and the lakefront views are the highlights. Room is nice and clean. Breakfast buffet is expansive and delicious. Staff is a little cold and perfunctory.
Hotel from lakefront.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything about the property. They had excellent breakfast. Excellent dinner. Excellent spa. Location was great. Only complain we didn’t have AC in our room and it got hot at night inspite of the fan that they provided.
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is exceptional. The views and the spa are world class. The hotel is pretty unassuming when walking up but don't be fooled, they invested in all the right areas to create an amazing experience.
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was gorgeous. The rooms, beautiful and super clean. The beds very comfortable and the surrounding area breathtaking. The service was outstanding. I can’t wait to come back.
Stayed 2 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really lovely spot for a holiday all year round.

Everything was super, just a bit disappointed that the staff addressed my husband directly always as his name was on the booking. I did the booking but that doesn't matter! All good other than that. We look forward to going again later in the year.
Stayed 3 nights in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

Great hotel, room less so.

The hotel itself is wonderful. Service was very good. Staff at the lounge and other restaurants were friendly and very professional. The food was far above expectations. Our only issue was that the room we booked was located on level -1(the basement). It was selected because it was advertised as a garden view with a balcony. While the view was good, the room is located near the parking garage entrance and the laundry. I would never have booked this room if I knew it's location. Also, the room did not have a working safe or thermostat, so the room was sub-tropical.
Stayed 2 nights in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. But for a 5-star resort st that price point we thought that the room was a bit cramped. Also the lighting in our room was practically non- existent! We had someone come to help but he just said that some rooms are very dark and don’t have lighting. And that we had one of those rooms. It was impossible to read a book at night. Nice staff however and fabulous spa!
Stayed 2 nights in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favorite hotels I’ve ever stayed at. The attention to detail was incredible, and the location was fantastic. So many things to do around the area and within the resort
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly something special we have been lucky enough to stay here twice and would love to return for a 3rd absolutely nothing negative to say.
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked having our car parked on arrival and delivered on departure. Our room lacked a view and was rather on the small side, given the price and the bed sloped on both sides. Breakfast was disappointing.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Just everything about the hotel was a very high standard. One of the best I have stayed at!
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great location beside the lake with fab views from the room. Great dining options and a great spa. Thoroughly enjoyed our stay
Stayed 2 nights in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost as good as the Llao Llao in Patagonia, Argentina
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A stunning hotel
Stayed 2 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing lodging! There is nothing negative I can say about The Europe, it was an incredible place and an overall wonderful experience.
Stayed 3 nights in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely fantastic property! The views are stunning and every detail of the property is just so. Highly recommend it! 10/10
Stayed 1 night in Jun 2023
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Room comfort

3* EXPERIENCE

Arrived at hotel mid week for one night. We were told by reception at check in the cleaners were still in the room so we went for a drink in the meantime. When we returned we were told the room still wasn't ready so we waited in the lobby. Reception finally gave us the key and when we arrived at the room the foor was open and the cleaners were still inside. Hotel should not state on website that you can check in at 3pm and then have toom ready at 4.10pm. We went to the spa and had intense deep tissue massages where we both fell asleep so obviously they were not that intense but enjoyable all the same. The thermal suite was also underwhelming- jacuzzi not working in infinity pool and sauna was very hot. On return to our room, we noticed all our belongings were moved and the curtains closed. Not sure if this is usually done in 5* hotel but we felt like it was unnecessary. We then went to the Brasserie for dinner where we were told that there would be a 45min wait for food but we could go to Riva as they would have seats. I had called weeks beforehand to reserve a table at the Brasserie and was told it was first come first serve. Then we noticed a table reserved for 8 people on our way out. The room was well equipped but the beds were hard and it was way too hot leading to a poor night sleep. Told the receptionist about our check in and instead of taking it on board she unapologetically said that the hotel was fully booked and check in is usually between 3-4pm
Stayed 1 night in Oct 2024