“Extremely disappointing — would not recommend.
We checked in September 11th after driving straight from Colorado, and the front desk experience was awful. The employee was rude, disrespectful, and completely lacked empathy. I was told my Mastercard credit card was not acceptable for the deposit because I needed a “bank credit card,” despite the hotel’s posted policy not stating this requirement.
We paid for a King Deluxe Kitchen Suite and were given two double beds, meaning my husband and I...
“Extremely disappointing — would not recommend.
We checked in September 11th after driving straight from Colorado, and the front desk experience was awful. The employee was rude, disrespectful, and completely lacked empathy. I was told my Mastercard credit card was not acceptable for the deposit because I needed a “bank credit card,” despite the hotel’s posted policy not stating this requirement.
We paid for a King Deluxe Kitchen Suite and were given two double beds, meaning my husband and I...
Krystal