Kirkby, Liverpool hotel rooms at the Britannia Hotels

"Beautiful property, but unfortunately the experience is let down by very poor customer service and a number of unexpected additional costs that you wouldn’t expect at this star rating. Check-in is consistently delayed often by over an hour and the compensation offered (typically a single £20 drinks voucher) feels inadequate given the inconvenience. Overall, while the hotel itself is visually impressive, the service and overall value do not justify the price."

"Couldn’t find fault. Really nice hotel and rooms "

"Free car park Spacious room but bed had clearly not been moved as there was rubbish under it Stayed in 551 - no warning that despite double glazing you hear every word of announcements at line st station - try and stay at front of hotel. Check in staff were very helpful. The young male who checked us out needed a little bit more training. Good bar attached to hotel. Didn’t eat there but restaurant was quite busy. "

"Yes lovely"

"Huge rooms, excellent amenities. Breakfast has so much choice. Really is an amazing stay!"

"Stay was ok. Breakfast average. Room quite small and a bit claustrophobic, had window open constantly but felt due to the outside cladding, no air could get in. No major issues with stay. "

"Breakfast was excellent The workers were really friendly and really helpful"

"Clean room staff were lovely and breakfast was top notch had such a lovely time "

"Wonderful hotel with great staff "