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The Queen at Chester Hotel, BW Premier Collection

4.0 star property
Victorian hotel with a 24-hour front desk and a restaurant

Choose dates to view prices

The Queen at Chester Hotel, BW Premier Collection, in the city center, offers a peaceful haven with breakfast and dinner at Kings Quarters. Enjoy the cozy lobby fireplace, scenic garden, and terrace views. Attentive staff and free WiFi enhance the welcoming experience.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Air conditioning
  • Room service
The current price is ₩111,963
₩134,356 total
includes taxes & fees
Jan 4 - Jan 5, 2026

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking

8.6 out of 10
Excellent
(60 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Separate bedroom
Hair dryer
Private bathroom
Shower/tub combination
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Twin Beds, Non Smoking

8.4 out of 10
Very good
(19 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Separate bedroom
Hair dryer
Private bathroom
Shower/tub combination
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Separate bedroom
Private bathroom
Shower/tub combination
Bathrobes
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Classic Double Room

  • Sleeps 2

Classic Twin Room

  • Sleeps 2

Executive Double Room

  • Sleeps 2

View all photos for Executive Room, 1 Double Bed, Non Smoking (Shower Only)

Executive Room, 1 Double Bed, Non Smoking (Shower Only) | Desk, iron/ironing board, free WiFi, bed sheets

Executive Room, 1 Double Bed, Non Smoking (Shower Only)

9.0 out of 10
Wonderful
(12 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Private bathroom
Shower/tub combination
Bathrobes
Hair dryer
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Family Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Hair dryer
Private bathroom
Shower/tub combination
Coffee/tea maker
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Junior Suite, 1 King Bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Private bathroom
Shower/tub combination
Bathrobes
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room) | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking (Small Room)

8.8 out of 10
Excellent
(6 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Hair dryer
Private bathroom
Shower/tub combination
Coffee/tea maker
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Deluxe Room, 1 Double Bed, Non Smoking

8.8 out of 10
Excellent
(10 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Private bathroom
Shower/tub combination
Bathrobes
Hair dryer
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed) | Desk, iron/ironing board, free WiFi, bed sheets

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Private bathroom
Shower/tub combination
Bathrobes
Hair dryer
  • Sleeps 3
  • 1 Double Bed

View all photos for 2 Double Beds, Non-Smoking, Family Room

Bathroom | Combined shower/tub, hair dryer, towels, soap

2 Double Beds, Non-Smoking, Family Room

  • Sleeps 2

1 Double Bed, Non-Smoking, Deluxe Room

  • Sleeps 2

1 Double Bed, Non-Smoking, Small Room

  • Sleeps 2

Junior King Suite-Non-Smoking

  • Sleeps 2

1 Double Bed, Non-Smoking, Superior Room, Sofabed For One Person

  • Sleeps 2

Classic Single

  • Sleeps 1

Classic Single

  • Sleeps 1

View all photos for Suite

Desk, iron/ironing board, free WiFi, bed sheets

Suite

  • Sleeps 2

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  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
9.4 out of 10, Exceptional, 1,002 reviews
The price is ₩138,307
₩165,969 total
includes taxes & fees
Jan 4 - Jan 5, 2026
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About the neighborhood

Map
City Rd, Chester, England, CH1 3AH

What's nearby

  • Grosvenor Park - 7 min walk - 0.7 km
  • Chester Cathedral - 13 min walk - 1.2 km
  • Chester City Walls - 13 min walk - 1.2 km
  • University of Chester - 14 min walk - 1.2 km
  • Chester Racecourse - 4 min drive - 2.3 km

Getting around

  • Chester Station - 1 min walk
  • Chester (CEG-Hawarden) - 24 min drive

Restaurants

  • ‪Costa Coffee - ‬1 min walk
  • ‪The Old Harkers Arms - ‬5 min walk
  • ‪Town Crier - ‬1 min walk
  • ‪The Cellar - ‬5 min walk
  • ‪Brook Street Cafe & Bistro - ‬7 min walk

About this property

The Queen at Chester Hotel, BW Premier Collection

Upscale hotel near Chester City Walls
Located close to Chester Racecourse, The Queen at Chester Hotel, BW Premier Collection provides a terrace, a garden, and dry cleaning/laundry services. The on-site restaurant, V&A Restaurant, offers breakfast and dinner. In addition to a fireplace in the lobby and a bar, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Breakfast (surcharge), self parking (surcharge), and express check-out
  • A 24-hour front desk, tour/ticket assistance, and coffee/tea in the lobby
  • An elevator, a front-desk safe, and outdoor furniture
  • Guest reviews give top marks for the breakfast, helpful staff, and location
Room features
All 218 rooms include comforts such as 24-hour room service and air conditioning, as well as thoughtful touches like free WiFi. Guest reviews highly rate the clean, comfortable rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with showers and shower/tub combinations
  • TVs with digital channels
  • Coffee/tea makers, heating, and daily housekeeping

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  • Free WiFi
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9.0 out of 10, Wonderful, 694 reviews
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₩120,343 total
includes taxes & fees
Dec 26 - Dec 27
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Uncovered self parking on site (GBP 15 per night)

Food and drink

  • Daily on-the-go breakfast available 6:30 AM to 9:30 AM for a fee: GBP 16.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • V&A Lounge
  • V&A Restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 7 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 50.00 per pet, per day
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 30 per night
Cribs (infant beds) are available for GBP 15.0 per night

Property payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately GBP 16.95 per person
  • Uncovered self parking fee: GBP 15 per night
  • Pet fee: GBP 50.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 30 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Hallmark Hotel Queen Chester
Premier Queen
Premier Queen Hotel
Queen Hotel
Chester Hotel Queen
Queen Hotel Chester
Queens Hotel Chester
Hallmark Hotel Queen
Hallmark Queen Chester
Hallmark Hotel The Queen
Hallmark Hotel The Queen Chester
The Queen at Chester BW Premier Collection
The Queen at Chester Hotel, BW Premier Collection Hotel
The Queen at Chester Hotel, BW Premier Collection Chester
The Queen at Chester Hotel, BW Premier Collection Hotel Chester

Frequently asked questions

Is The Queen at Chester Hotel, BW Premier Collection pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 50.00 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at The Queen at Chester Hotel, BW Premier Collection?

As of Dec 13, 2025, prices found for a 1-night stay for 2 adults at The Queen at Chester Hotel, BW Premier Collection on Jan 4, 2026 start from ₩111,963, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is available for GBP 15 per night.

What time is check-in at The Queen at Chester Hotel, BW Premier Collection?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at The Queen at Chester Hotel, BW Premier Collection?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is The Queen at Chester Hotel, BW Premier Collection located?

Located in the heart of Chester, this hotel is within 1 mi (2 km) of Grosvenor Park, Chester City Walls, and Chester Racecourse. St John the Baptist Church and St Paul's Church are also within 15 minutes. Chester Station is only a 1-minute walk.

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Reviews

The Queen at Chester Hotel, BW Premier Collection Reviews

8.6

Excellent

8.8

Cleanliness

8.6

Amenities

9.0

Staff & service

8.2

Eco-friendliness

8.4

Property conditions & facilities
Rating 10 - Excellent. 556 out of 1005 reviews
Rating 8 - Good. 264 out of 1005 reviews
Rating 6 - Okay. 113 out of 1005 reviews
Rating 4 - Poor. 43 out of 1005 reviews
Rating 2 - Terrible. 29 out of 1005 reviews

Reviews

10/10 Excellent

Jemma

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay
Stayed 1 night in Nov 2025

10/10 Excellent

Geoffrey

Liked: Cleanliness, amenities, property conditions & facilities
The room was lovely and the staff were excellent, will visit again.
Stayed 2 nights in Dec 2025

10/10 Excellent

Lynne

Liked: Cleanliness, amenities, property conditions & facilities
Clean food was lovely Staff lovely
Stayed 1 night in Nov 2025

6/10 Okay

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Very small dated room but clean with excellent bathroom/shower.Staff food etc very good.
Stayed 2 nights in Dec 2025

10/10 Excellent

Olaf

Liked: Cleanliness
Great location, clean room.
Stayed 1 night in Oct 2025

10/10 Excellent

anthony

Liked: Cleanliness, amenities, property conditions & facilities
Amazing decor, central location, staff lovely and polite, bed very comfortable- air con quiet , very good breakfast- self serve but great choices , will definitely be back and recommend.x
Stayed 1 night in Nov 2025

10/10 Excellent

Janice

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was exceptionally good, clean, spacious room. Breakfast and evening meals no complaints at all, Choice of menu v good, all staff very helpful, pleasant and willingbto help, i really do recommend a stay in this hotel. Train station across the road, so easy after a train journey
Stayed 2 nights in Nov 2025

8/10 Good

Corrine

Liked: Cleanliness
Brilliant staff very efficient! Room was nice, comfy, spacious and clean.Great breakfast. Think check in time is a little late though being 4pm.
Stayed 2 nights in Nov 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very enjoyable stay
Stayed 3 nights in Sep 2025

2/10 Terrible

Christopher

Disliked: Cleanliness, property conditions & facilities
Very poor the room had black mold on the walls no heating, bathroom was dirty overall not what I expected for the money , I’ve stayed in better hostels
Stayed 1 night in Nov 2025

8/10 Good

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Very tastefully restored. Good staff apart from one barmaid. Very clean and room serviced well. Excellent location by the railway station and walking distance from the whole of Chester. Great place.
Stayed 3 nights in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a great location for Chester shopping.
Stayed 1 night in Sep 2025

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal hotel. Clean and had everything we needed. Breakfast was nice. Perfect location, near to train station with a big car park at the rear.
Stayed 1 night in Oct 2025

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
The building and setting were awesome. Nice friendly staff and quite location.
Stayed 1 night in Sep 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay - a hotel with a lot of character
Stayed 1 night in Aug 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Superb hotel that has rooms that are spacious, really nice bathrooms and no noise. Highly recommend. Room only do can’t comment on breakfast. Look out for the Chester zoo offer
Stayed 1 night in Oct 2025

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was lovely and clean all staff were friendly and helpful
Stayed 1 night in Aug 2025

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel , lovely bar area & restaurant. Ate evening meal food good & breakfast good too .
Stayed 1 night in Aug 2025

8/10 Good

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very enjoyable stay , great location for the station and close to town and races . Breakfast was very good, lots of variety and fresh food.
Stayed 1 night in Aug 2025

10/10 Excellent

Lauri

Liked: Cleanliness, property conditions & facilities
Room amazing. Like a living room. Bathroom gorgeous. Complimentary crisps and water in room, coffee machine, toiletries robes and slippers, bed comfy extra pillows. Staff helpful and friendly. Hotel opposite station for convenience. Cant pick a fault. Will stay here again
Stayed 1 night in Oct 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nicely decorated and clean ideally situated, good car park access
Stayed 1 night in Aug 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff
Stayed 1 night in Oct 2025

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, spacious, good breakfast.
Stayed 1 night in Jul 2025

8/10 Good

Jeanette

Liked: Amenities
Good comfortable accommodation wife choice offered for breakfast
Stayed 1 night in Aug 2025

4/10 Poor

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Upgraded room. Unfortunately where the room was above wedding party. Very noisy untilnearly hours.
Stayed 2 nights in Oct 2025